IT Support Assistant & Network Troubleshooting

Jamal Ingram

***** ***** **** ***** *** *** Germantown, MD 20874 469-***-**** ***************@*****.***

SKILLS

Network troubleshooting

IT asset management

Product troubleshooting

Technical troubleshooting

Hardware troubleshooting

Microsoft outlook

User support

Technical support

Hardware maintenance

Desktop support

IT documentation

WORK HISTORY

IT SUPPORT ASSISTANT JAN 2022 to CURRENT

Trust Risk Management Services Inc Rockville, MD

Helped onboard new employees with third-party IT firm using ConnectWise.

Managed Microsoft operating system update deployments to support system stability and strengthen security posture.

Supported Dell peripheral setup to maintain monitor connectivity.

Set up Dell and Microsoft Surface devices and distributed equipment to support end-user readiness.

Coordinated IT equipment distribution for new and current employees.

Reset and configure laptops for new and current users to keep devices ready for use.

Unlocked accounts and processed password changes for new and current users in Active Directory.

Managed account provisioning, password resets, and permission updates for internal systems.

Resolved hardware and software issues, restoring user access and minimizing workflow interruptions.

BUSINESSES OFFICE ASSOCIATE MAR 2020 to CURRENT

Trust Risk Management Services Inc Rockville, MD

Prints insurance documents for clients and employees using customized SaaS.

Operated trifold machine and meter machine to complete mailing for insurance clients.

Prepared marketing materials for insurance nationwide exhibits.

Maintained organized insurance documents for company records, supporting compliance reviews and efficient information retrieval.

MAILROOM ASSISTANT MAR 2016 to MAR 2019

HMS Host Inc Bethesda, MD

Logged mail and parcels using Zebra software and barcode scanner.

Managed incoming and outgoing mail packages and interoffice deliveries with consistent accuracy

Operated meter and tri fold machines and scanners for outgoing to various HMS Host vendors located in the USA and Canada

Sorted, logged, and distributed correspondence to correct departments and recipients promptly.

EDUCATION

GED FEB 1992

Office of The State Superintendent of Education of District, District Of Columbia

CERTIFICATIONS

Management Strategy Institute (MSI) Certifications

Project Management Essentials Certified (PMEC)

PC Hardware Professional (PCHP)

Certified Ethics Associate - Information Technology (CEA-IT) Certified Ethics Associate - (CEA)

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