Salesforce Developer (8 Years)
Resume:
Pranitha Balamuri
Email: ********.******@*****.***
SALESFORCE DEVELOPER
PROFESSIONAL SUMMARY
Salesforce Developer with 8 years of experience designing, developing, customizing, and supporting enterprise Salesforce applications across Healthcare, Public Sector, Insurance, Financial Services, Manufacturing, and Pharmaceutical domains.
Strong expertise in Salesforce development using Lightning Web Components (LWC), Aura Components, Apex Classes, Apex Triggers, Visualforce, Batch Apex, and asynchronous processing to deliver scalable business solutions.
Proficient in Salesforce declarative automation, including Salesforce Flow, approval processes, validation rules, formula fields, custom objects, record types, and workflow optimization.
Experienced in designing and implementing system integrations using REST APIs, SOAP APIs, JSON, XML, and enterprise middleware to enable secure data exchange between Salesforce and external applications.
Hands-on experience with Sales Cloud, Service Cloud, Experience Cloud, and Health Cloud, supporting customer relationship management, service operations, self-service portals, and domain-specific business workflows.
Strong knowledge of Salesforce data security and access management, including Profiles, Permission Sets, Permission Set Groups, Custom Permissions, Sharing Rules, Role Hierarchies, Field-Level Security, and CRUD/FLS enforcement.
Experienced in Salesforce DevOps and release management using Copado, GitHub, Salesforce DX, package.xml deployments, destructive changes, branching strategies, CI/CD pipelines, and deployment validation across multiple environments.
Proficient in SOQL, SOSL, data modeling, governor limit optimization, bulkification, and performance tuning to develop efficient Salesforce applications that follow platform best practices.
Skilled in developing Apex test classes, performing unit testing, debugging production issues, supporting User Acceptance Testing (UAT), conducting code reviews, and resolving deployment and integration defects.
Proven ability to collaborate with Salesforce architects, business analysts, QA engineers, product owners, and DevOps teams in Agile/Scrum environments to translate business requirements into maintainable technical solutions and deliver enhancements throughout the SDLC.
TECHNICAL SKILL:
Salesforce Development: Lightning Web Components (LWC), Apex Classes, Apex Triggers, Batch Apex, Apex Controllers, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.
Automation & Platform: Screen Flows, Record-Triggered Flows, Process Builder, Workflow Rules, Validation Rules, Approval Processes, Lightning App Builder, Dynamic Forms.
Clouds & Products: Service Cloud, Health Cloud, Experience Cloud, Sales Cloud, Marketing Cloud, OmniStudio, Einstein Analytics/CRM Analytics, Tableau CRM.
DevOps & Release : Copado, GitHub, Salesforce DX, CI/CD Pipelines, package.xml, Destructive Deployments, Metadata API, Change Sets, Data Loader, Workbench.
Security & Data : Permission Set Groups, Permission Sets, Custom Permissions, Profiles, Roles, Sharing Rules, FLS, Record-Level Security, CRUD/FLS, User Mode Security.
Integrations & Tools: REST APIs, SOAP APIs, MuleSoft, Informatica, Snowflake, Jira, ServiceNow, Slack, VS Code, Eclipse/Force.com IDE.
PROFESSIONAL EXPERIENCE:
MIMIT Health – Illinois Mar 2025 to Present
Role: Salesforce Developer
Responsibilities:
Develop and enhance Salesforce solutions for federal healthcare quality improvement programs using LWC, Apex, Screen Flows, Lightning Record Pages, and Salesforce configuration.
Build and maintain functionality for Quality Action Plan (QAP), Quality Improvement (QI), Focus Area Assessment (FAA), interventions, sub-aims, root causes, measures impacted, addressed issues, and healthcare improvement workflows.
Modernize legacy Visualforce/Flow-based user interactions by implementing Lightning Quick Actions, reusable LWC components, modal experiences, dynamic validation messages, and improved component visibility logic.
Implement complex validation logic using Apex services, controllers, and Flow automation to enforce required program data, submission readiness, and healthcare quality compliance rules.
Develop and update Apex test classes using robust test data setup, user-context testing, and User Mode security patterns to support stable deployments and reliable regression coverage.
Troubleshoot object access, record visibility, field permissions, Lightning page filters, and security issues involving Permission Set Groups, Permission Sets, Custom Permissions, Sharing Rules, and Field-Level Security.
Configure Lightning Record Pages, Dynamic Forms, Dynamic Actions, component visibility filters, and custom permission-based UI behavior to improve usability for basic users, reviewers, and read-only users.
Support enterprise release management through Copado user stories, GitHub version control, Salesforce DX, package.xml metadata deployments, destructive changes, pre/post deployment scripts, and environment synchronization.
Analyze and resolve deployment blockers related to flows, LWCs, Visualforce pages, permissions, metadata dependencies, test failures, and higher-environment promotion issues.
Collaborate with architects, QA, DevOps, product owners, and business stakeholders to clarify requirements, perform impact analysis, validate acceptance criteria, and deliver changes across development, test, and higher environments.
Create and update Salesforce metadata including Lightning pages, filters, custom permissions, permission set assignments, flows, LWCs, Visualforce pages, Apex classes, and supporting XML metadata.
Validate fixes with multiple user personas to ensure basic users, reviewers, security officials, and read-only users see only the appropriate actions, fields, and components.
Investigate production-like issues by comparing prior and updated metadata, reviewing deployment differences, analyzing test failures, and isolating permission or data setup gaps.
Support cleanup and modernization activities by identifying obsolete Visualforce pages, deprecated flows, outdated LWC dependencies, and metadata safe for removal through controlled destructive deployments.
Participate in Agile delivery activities including story refinement, technical analysis, peer reviews, defect resolution, UAT support, and production deployment preparation.
First Horizon Bank - Memphis, TN May 2023 to Feb 2025
Role: Salesforce Developer
Responsibilities:
Developed Salesforce solutions to support retail banking, commercial banking, customer relationship management, sales operations, and customer service workflows.
Designed and implemented Lightning Web Components (LWC), Aura Components, Visualforce pages, Apex classes, controllers, triggers, and Batch Apex to enhance banking application functionality and maintainability.
Created reusable LWC components for customer profiles, relationship manager workspaces, sales opportunity tracking, account servicing, and banking service requests.
Implemented Apex business logic to manage customer onboarding, lead qualification, opportunity updates, business validations, and account servicing workflows.
Configured Salesforce Flows, Process Builder, workflow rules, validation rules, approval processes, custom objects, record types, and page layouts to automate banking operations.
Customized Sales Cloud to manage leads, customer referrals, sales pipelines, commercial banking prospects, relationship manager activities, and financial product opportunities.
Configured Service Cloud features to manage customer inquiries, service requests, complaint escalation, case assignment, and service-level tracking for banking support teams.
Integrated Salesforce with external banking applications and enterprise systems using REST/SOAP APIs and MuleSoft to exchange customer, account, and service-related information.
Developed automated workflows for customer onboarding, commercial lending inquiries, document collection, opportunity approvals, and relationship manager notifications.
Implemented Salesforce security controls using profiles, permission sets, role hierarchies, sharing rules, and field-level security to protect customer financial data.
Built Salesforce reports and dashboards to monitor lead conversion, sales pipeline progression, opportunity values, customer acquisition, branch referrals, and relationship management performance.
Performed customer and account data migrations using Data Loader and Salesforce Workbench, validating field mappings, duplicate records, data completeness, and relationship integrity.
Supported source control and deployment activities using Salesforce DX, Git, Copado, and YAML-based CI/CD pipelines to improve release consistency across sandbox and production environments.
Developed and maintained Apex test classes, performed unit testing, investigated component defects, and resolved API integration errors, validation failures, and deployment issues.
Collaborated with banking stakeholders, business analysts, QA engineers, and administrators to translate business requirements into technical specifications and scalable Salesforce solutions.
Participated in the complete SDLC, including requirement analysis, technical design, development, code reviews, UAT support, production deployment, release validation, and post-production maintenance.
Erie Insurance - Erie, PA Jan 2021 – Apr 2023
Role: Salesforce Developer
Responsibilities:
Developed customized Salesforce solutions using LWC, Aura Components, Apex, Visualforce, and configuration to meet enterprise financial services business requirements.
Built Lightning components for Salesforce applications and community experiences as part of Lightning transition and user experience modernization initiatives.
Enhanced existing Visualforce pages and Apex classes in production to improve Classic-to-Lightning usability, performance, and maintainability.
Integrated Slack and Salesforce to improve collaboration, notifications, user engagement, and business process visibility across internal teams.
Connected Salesforce Marketing Cloud and Einstein Analytics/CRM Analytics data sources to support reporting, campaign performance insights, customer interaction analytics, and stakeholder dashboards.
Used OmniStudio and OmniScripts to create guided, user-friendly digital experiences and streamline customer-facing process flows.
Performed data migration and validation activities using Data Loader, Import Wizard, Workbench, and Salesforce reporting tools.
Participated in modernization of legacy Salesforce integrations to Java-based services, improving performance, error handling, data integrity, and long-term maintainability.
Created and managed Copado Compliance Hub rules, release controls, and integration touchpoints with Jira, ServiceNow, and Slack for change tracking and deployment governance.
Supported debugging, documentation, test execution, defect correction, and code review activities for new and existing Salesforce applications.
Applied governor-limit-conscious Apex design patterns, exception handling, and validation logic to improve reliability of enterprise Salesforce functionality.
Rockwell Automation - Milwaukee, WI Oct 2018 to Dec 2020
Role: Salesforce Developer
Responsibilities:
Gathered requirements from business users and SMEs, translated functional needs into Salesforce design, and documented business and software requirements.
Designed, developed, and deployed Apex classes, controller classes, Apex triggers, Visualforce pages, and packages for application-specific functionality.
Configured field-level security, page layouts, validation rules, custom objects, relationships, and data access settings to support business process requirements.
Developed customer-facing Visualforce pages and Apex controllers for registration, login, service request submission, and case support workflows.
Designed ETL processes and Salesforce-Snowflake integration patterns using Salesforce REST/SOAP APIs and Snowflake APIs for reliable data exchange.
Supported Experience Cloud/community rollout planning, high-volume data processing, managed packages, SSO, Canvas applications, Metadata API, and deployment automation using Copado scripts and workflows.
Used Salesforce APIs, SOQL, SOSL, sandbox testing, and deployment validation to support stable releases across development and production environments.
Worked with stakeholders to prioritize enhancements, resolve defects, and align Salesforce configuration with customer service and operational needs.
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