Leasing and Customer Support Specialist
Resume:
Louissette Hernandez
***********@*****.***
Richmond, VA 23225
Experience
Leasing Agent, GSC Properties Inc. Richmond, VA
April 2024 to present
Assist prospective tenants in the leasing process. Established personal sales goal for the day, verified daily reports of unit vacancies and occupancy stats. Researched personal information of clients by conducting background checks, verification of credit, past residential history and delinquencies (court records). Also prepared leasing contract using real estate program, filed records, faxed documents, operated personal computer. Made marketing calls to prospective residents. Conduct property tours and unit inspections for move ins. Issue violations for not following property guidelines.
Program Support Specialist, Health Department (Office of Vital Records) Richmond, VA
February 2022-October 2025
Educate the public on process and protocols to follow regarding the request of vital records such as adoption documents submissions, changes on birth records, amendments or corrections. Also, proceeded to direct calls to correspondent agencies and assisted customers with questions regarding various government services and the Health Department.
Family Services of Central Massachusetts, Worcester, MS
March 2020 to August 2020
Answered inbound calls & checked in clients into building. Followed sanitary Covid protocol. Scheduled appts. for clients and created invoices using Thera nest software. Maintained record of payments in spreadsheet. Filed labs and other medical documentation (sent emails, copies & operated fax machine). Verified eligibility in web portals for each insurance.
Customer Service Representative Home Care Delivered, Inc. - Glen Allen, VA
November 2017 to January 2019
Assisted customers with orders; confirmed and created invoices, as well as processed returns & tracked phone payments. Educated clients in the usage of products for Incontinence, Urology, and Ostomy Products.
Consumer Loan Collector II SunTrust Bank - Allen, VA
December 2011 to May 2015
Handle inbound and outbound calls in a call center environment. Met monthly Department goals Team Goals and individual goals, also implemented collection strategies to negotiate payments or payment agreements on past due motor vehicle, airplane, boats, yachts, motorcycle accounts and unsecured lines of credit. Assisted in the training of new employees by utilizing company computer collection programs and systems. Researched billing issues corrected and reconciled payments. Referred delinquent accounts to the Reposs ession department and legal department for further processing review or legal action. Followed Collection protocol and procedures based on bank policy and regulations.
Education
January 2024-May 2026
Certificate Program in Dental Assisting, J Sergeant Reynolds Community College Richmond Campus
January 2016-june 2020
Bachelor’s degree in general psychology, Inter American Univ. of Puerto Rico
Skills
Multi-tasking Data analysis Communication
Organization Problem-solving ENG/SPAN (read, write, speak)
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