Detail-Oriented Administrative & Data Entry Specialist

ANGELA DITTFURTH

Elgin, TX • 737-***-**** • ************@*****.***

SUMMARY

Detailoriented administrative and operations professional with extensive experience in highvolume data entry, document verification, customer support, and technical field operations. Known for accuracy, confidentiality, and reliability in fastpaced environments. Strong background in dualmonitor workflows, multisystem navigation, and process coordination. Seeking a remote role in data entry, document verification, help desk support, or administrative operations.

REMOTE WORK SUMMARY

Experienced remote professional with a strong background in multisystem navigation, digital communication, and independent task management. Skilled in handling highvolume data entry, document verification, and customer support through secure online platforms. Adept at managing case queues, resolving inquiries, and maintaining productivity in fully remote environments. Demonstrates reliability, confidentiality, and consistent performance while working independently or collaborating virtually with distributed teams.

CORE SKILLS

HighVolume Data Entry (10Key, MultiSystem)

Document Verification & Quality Review

Help Desk & Customer Support (Phone, Email, Ticketing)

Administrative Support & Scheduling

Reporting & Record Management

Microsoft Office (Word, Excel), QuickBooks, Quicken

Technical Equipment Operation (LIDAR, GPS, scanners)

MultiLine Phone Systems

Problem Solving & Troubleshooting

Confidentiality & Compliance

Independent Remote Work

HighSpeed Internet & Remote Tools

REMOTE TOOLS & PLATFORMS

Microsoft Teams

Zoom

Google Workspace (Docs, Sheets, Drive)

Microsoft Office 365

Ticketing Systems: Zendesk, Freshdesk, Jira Service Desk

CRM Tools: Salesforce, HubSpot

Dualmonitor workflows

Secure VPN & authentication portals

WORK EXPERIENCE

Contingent Contract Worker — Document Verification & Customer Support

Pearson Online Academy Remote 06/2026 – 09/2026

Executed highvolume document verification for student enrollment, ensuring accuracy, compliance, and timely processing.

Completed detailed data entry across multiple systems with precision and confidentiality.

Provided onboarding support to families and students, resolving documentation and account setup inquiries.

Collaborated with enrollment and operations teams to troubleshoot discrepancies and maintain workflow continuity.

Managed case queues efficiently and consistently met productivity targets.

Demonstrated adaptability and professionalism in a fastpaced remote environment.

Data Collection Operator

Pathway Services Broken Arrow 2022 – 2026

Operated specialized survey vehicles to collect engineeringgrade roadway data across nationwide routes.

Utilized LIDAR, roadsurface scanners, GPS mapping systems, cameras, and onboard computers.

Maintained daily logs, documentation, and data uploads to meet project requirements.

Troubleshot and maintained complex technical equipment to minimize downtime.

Coordinated operations with a twoperson team to ensure safety and efficiency.

Trained new operators on equipment, safety protocols, and field procedures.

Recognized for reliability and entrusted with longdistance and highpriority assignments.

Customer Service Sales Representative (CSSR)

Farmers Insurance Group Jarrell 2019 – 2022

Supported customers via phone, email, and in person regarding policy questions, payments, and renewals.

Navigated insurance platforms efficiently using dualmonitor systems.

Processed documentation and followed up on new and renewing policies.

Maintained professionalism while handling sensitive customer information.

Retail Associate

O’Reilly Auto Parts Georgetown 2014

Assisted customers with product selection and purchases.

Managed inventory, stocking, and store organization.

Provided friendly and knowledgeable customer service.

Childcare Assistant

Crest View Baptist Church Georgetown 2012

Supervised children during activities and lessons.

Ensured safety, engagement, and positive behavior.

Assisted with classroom setup and cleanup.

Customer Service Representative

Sears Call Center Round Rock 2004

Handled inbound customer calls regarding orders, billing, and product inquiries.

Resolved issues with professionalism and efficiency.

Documented interactions and followed callcenter protocols.

Security Officer

U.S. Security Associates Austin Year Not Listed

Monitored premises and ensured safety compliance.

Completed incident reports and maintained detailed logs.

Provided customerfacing security support.

StayatHome Parent

Year Range Not Listed

Managed household operations, scheduling, budgeting, and caregiving.

Coordinated appointments, transportation, and daily routines.

Demonstrated multitasking, organization, and problemsolving.

EDUCATION

Bachelor of Business Administration (BBA) Business Administration

Associate of Business Administration (ABA) Business Administration

John B. Connally High School High School Diploma — Pflugerville

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