Senior IT Specialist: Desktop, Network, Cloud

Aaron West Morris

Carlsbad, California ***** • 610-***-**** • ********@*****.***

Senior IT Specialist IT Administrator Desktop & Network Specialist Technical Asset Management Project Coordination

Professional Summary

Senior IT professional with 26 years of experience supporting mission-critical enterprise systems across financial services, healthcare products, aerospace, and municipal government. Expertise spans Microsoft 365, Azure AD/Entra, Intune, SCCM/MECM, ServiceNow, Cisco networking, IT asset governance, and disaster recovery planning. Proven record of improving operational efficiency, leading infrastructure and migration projects, and communicating complex technical information to executives and end users alike.

Core Competencies

Cloud & Identity: Microsoft 365, Azure AD / Entra, Intune, Exchange, SharePoint, Active Directory, Okta, MFA (Microsoft Authenticator)

Endpoint Management: SCCM/MECM, Windows OS imaging (WinPE), mobile device management (iOS/Android), Tier II/III Desktop & Network support

Networking: Cisco, Brocade, SD-WAN, AP, GlobalProtect VPN, SolarWinds, fiber and structured cabling, analysis, troubleshooting, configuration and deployment.

Asset & Service Management: ServiceNow HAM, AMDB, CMDB, RFID asset tracking, life cycle tracking, date retention, inventory audits, chain-of-custody, vendor, Capex management, and asset disposal.

Continuity & Projects: Business continuity and disaster recovery, UPS/power infrastructure, project coordination, process documentation.

Professional Experience

Technical Asset & Warehouse Distribution Manager (Contract)

Zensar Technologies – City of San Diego, San Diego, CA 1/2025 – 4/2025 and 9/2025 – Present

Direct operations of the City of San Diego's centralized IT warehouse, supporting enterprise-wide technology deployments and lifecycle management for 88 departments.

Serve as primary custodian of thousands of assets, including servers, workstations, laptops, mobile devices, peripherals, and networking equipment.

Oversee all ServiceNow Hardware Asset Management records, ensuring CMDB integrity, audit readiness, reconciliation, and compliance with municipal governance requirements.

Lead inventory reconciliation, auditing, and lifecycle tracking initiatives that improve accountability and reduce asset discrepancies.

Coordinate across Service Desk, Deskside Support, Infrastructure, Procurement, and external vendors.

Support RFID-based asset tracking and warehouse modernization initiatives.

Produce executive-level reporting and analytics for strategic planning, compliance reviews, procurement decisions, and forecasting.

Develop and enforce asset management procedures, chain-of-custody controls, inventory standards, and warehouse security practices.

Oversaw all asset imaging processes, quality control and managed SCCM delivery and Active Directory Structure alignment.

Senior IT Specialist II (Contract)

Innoflight Aerospace Company, San Diego, CA 5/2025 – 8/2025

Provided Tier II/III hardware and software support for 250+ employees.

Administered user and group accounts, policies, and permissions across Office 365, Azure, Intune, Exchange, SharePoint, Active Directory, SCCM, and VM Server platforms.

Co-led migration of corporate laptops and mobile devices to the Office 365 cloud using Intune via Azure/Entra admin.

Managed license servers for engineering software including SolidWorks, Xilinx, and Hyperlynx.

Supported design and testing labs and delivered white-glove support to leadership and lab operations.

WSS IT Project Management / Desktop & Network Specialist

Essity North America Inc., Philadelphia, PA 2/2019 – 3/2024

Global healthcare and hygiene products company with 45,000+ employees. Left after five years due to relocation to San Diego.

Provided Tier II/III support for Microsoft 365, cloud, MFA (Okta, Microsoft Authenticator), GlobalProtect VPN, and Intune Company Portal for approximately 2,800 office and remote staff, plus onboarding of newly acquired sites across the Northeast, with a two-person team.

Administered domain accounts in Active Directory and Azure AD; provided dedicated IT support for the executive leadership team (President, CEO, CFO, COO).

Led CMDB asset inventory for North American locations including Canada and Mexico; managed hardware inventory, Capex planning, and warranty fulfillment with HP and CDW.

Imaged all HP hardware via SCCM for US, Canada, and Mexico staff, including recovery, break/fix, and e-cycling.

Managed AV-as-a-Service for 44 conference rooms, including 12 Microsoft Teams (Yealink) rooms, in partnership with hardware vendors.

Instituted Business Continuity and Disaster Recovery procedures adopted by Operations Management.

Led the MPLS-to-SD-WAN migration with Network Operations and vendors, managing last-mile fiber connectivity and increasing bandwidth from 100 Mbps to 1.5 Gbps for a 125,000 sq ft office and R&D lab.

Administered and monitored the Cisco network using DNAC, Cisco Prime, and SolarWinds; staged, cabled, deployed, and supported all replacement Cisco hardware following the 2020 end-of-life refresh.

Coordinated vendors and Palo Alto firewall access to integrate a Micro Food Market IoT system securely into the network.

Saved $80,000 annually through vendor cost audits and service optimization.

Authored a cross-location IT process and procedure guide.

Key Achievements

Recovered a failing UPS platform, built the ROI case, and led the upgrade of all power infrastructure, ensuring continuous operations for North American headquarters.

Expanded the wireless network from 6 access points to 44 Wi-Fi 6 access points.

Overhauled the entire Cisco infrastructure, including fiber and replacement of copper cabling, improving network performance ahead of SD-WAN migration.

Migrated 15 years of tax department records to a cloud solution, eliminating onsite support needs.

Introduced R&D lab improvements that recovered lost revenue and increased development capacity.

LAN Desktop Support Service Administrator

The Vanguard Group, Malvern, PA 1/2014 – 7/2017

Delivered deskside hardware and remote software support through ServiceNow for desktops, workstations, laptops, and mobile devices.

Installed, troubleshot, repaired, and removed approved software using advanced diagnostics.

Built and deployed Windows OS images daily using WinPE.

Developed support-tier guidelines and a pre-build software knowledge base that streamlined imaging for 496 business units across four major departments.

Network Operations Support Technician

The Vanguard Group, Malvern, PA 6/2004 – 1/2014

Monitored and resolved issues on Cisco, Brocade, F5, and Aruba hardware; administered Intranet, Extranet, and Internet connectivity using Ciscoworks and NetQoS.

Fulfilled network service requests including DNS A-records, CNAMEs, server delegation, and IP provisioning.

Led business continuance and redundancy for network elements across Prod, Cat, Sat, and Dev environments; planned and executed DR testing for domestic and international sites.

Built a GUI access portal for network hardware management and a hardware database covering 24 locations.

Tier 1 Call Support Center Analyst

The Vanguard Group, Malvern, PA 11/2000 – 5/2004

Supported Windows, Unix, SQL, AS400, Citrix, Office, and Lotus Notes for staff across 24 locations; handled password access and troubleshooting.

Documented and escalated high-impact issues to Tier 2/3 and validated systems for production before each business day.

Created a support center webpage, knowledge base, and technical support team directory that improved response times and coordination.

Education

Chubb Technical Institute, Springfield, PA — Associate of Science, Information Technology, 1998 - 2000 (GPA 3.5)

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