Experienced Customer Service Representative

Chavey Brown

************@*****.*** 601-***-**** Jackson, MS

SUMMARY

Dedicated customer service professional with 27 years of experience seeking a Customer Service Representative role. Proven track record in delivering exceptional customer support and satisfaction in diverse environments, including Skilled in call center operations, communication, and problem resolution, consistently exceeding company objectives and enhancing customer experience.

WORK EXPERIENCE

Hilton Worldwide Remote

Guest Engagement Specialist Apr 2021 - Jul 2026

• Deliver exceptional customer service to a diverse clientele, ensuring high levels of satisfaction and fostering repeat business.

• Manage reservations efficiently to facilitate smooth travel experiences for customers.

• Enhance guest engagement by addressing inquiries and resolving issues promptly. Aetna, a CVS Health Company Remote

Customer Service Representative/Call Center Apr 2020 - Mar 2021

• Managed customer inquiries and prescription refills while efficiently addressing coverage-related calls to ensure a high level of service and satisfaction.

• Resolved and de-escalated issues with patience and professionalism, responding promptly to requests for assistance. WeeCare ChildCare Center Ridgeland, MS

ChildCare Teacher/Cook Jul 2016 - Apr 2020

• Developed and implemented monthly activity schedules, enhancing educational engagement and promoting positive behavior through a structured curriculum.

• Collaborated with parents and daycare management to address and manage behavioral and learning challenges effectively.

• Prepared and served nutritious meals for 145 children daily, ensuring a safe and clean dining environment. Kelly Services Jackson, MS

CSR - Customer Service Representative Jul 2018 - Nov 2019

• Assisted customers by addressing inquiries and resolving concerns related to Boost Mobile phone service through inbound calls.

• Facilitated payment processing and provided clear explanations of billing statements to enhance customer understanding.

Humana Madison, MS

CSR - Customer Service Representative Sep 2017 - Jan 2018

• Handled inbound customer inquiries, providing assistance with insurance policies and resolving issues related to coverage and benefits.

• Assisted customers in managing their monthly payments, ensuring accuracy and timely processing of transactions. Alorica Calling Center Jackson, MS

CSR - Customer Service Representative Jun 2016 - Dec 2017

• Assisted over 160 customers daily with initiating or terminating service for Dominion Energy.

• Managed inbound call inquiries efficiently, ensuring prompt and accurate service updates.

• Delivered consistent customer support, contributing to high satisfaction levels. SilveRSpoons LLC Ridgeland, MS

Teacher/Cook Apr 2013 - Sep 2015

• Collaborated with the Child Care Director to ensure efficient kitchen operations, including ordering and receiving food supplies, maintaining sanitation standards, and overseeing food handling and storage.

• Monitored and documented educational progress for students, utilizing individualized charts and files to support personalized learning and encourage positive behavior through reinforcement techniques. C Spire New Orleans, LA

Customer Service Representative Jul 2011 - Aug 2013

• Processed customer adjustments to maintain financial accounts and managed high volumes of incoming calls, ensuring efficient resolution of customer inquiries and issues.

• Analyzed customer needs to recommend potential products or services, contributing valuable insights to management for service enhancements.

Browns Cleaning Service Jackson, MS

Secretary/Receptionist Mar 2006 - Oct 2010

• Managed front desk operations by greeting guests and clients both in person and over the phone, effectively addressing and directing inquiries.

• Coordinated company appointments and documented customer concerns to enhance overall client satisfaction. Wal-Mart Flowood, MS

Customer Service Manager/Cashier Mar 2003 - May 2006

• Provided expert customer support, ensuring compliance with all service guidelines, including service levels, handle time, and productivity, while maintaining high standards of customer satisfaction.

• Trained and mentored new team members, enhancing team productivity and accuracy, and cultivating a supportive and efficient work environment.

LabCorp Flowood, MS

Receptionist/Administrative Assistant Apr 1998 - Jul 2000

• Managed front desk operations, including greeting visitors, answering inquiries, and routing correspondence, to ensure efficient communication and client satisfaction.

• Provided comprehensive clerical support, including data entry, multi-line switchboard operation, and inventory coordination, to maintain office efficiency and organization. Howard Wilson Chrysler Plymouth Jackson, MS

Receptionist Feb 1995 - Jun 1998

• Managed incoming and outgoing communications using a multi-line telephone system, ensuring efficient message direction and customer engagement.

• Collaborated with departments to enhance customer service, while analyzing and distributing departmental documents for accurate filing.

EDUCATION

Murrah High School

High School Diploma, General Studies

1987

CERTIFICATIONS

First Aid Certification February 2022 to March 2023 CPR

SKILLS

Customer Support • ChildCare Teacher • Cleaning Experience • Teacher Assistant • Customer Service • Customer Care

• Phone Etiquette • Communication Skills • Call Center • Special Education • Babysitting • Experience With Children

• Telephone • Desktop Support • Organizational Skills • CSR • Infant Care • Help Desk • Classroom Management • Experience Working With Students • Computer Networking • English • Child Care • Special Needs • Food Handling

• Microsoft Windows • Curriculum Development • Autism Experience • Administrative Experience • Toddler Care • Typing • Retail Sales • Word Processing • Developmental Disabilities Experience • Mobile Devices • Time Management

• Behavior Management • Receptionist • Early Childhood • Group Therapy • Technical Support • Day Care • Childcare Provider • Addiction Counseling • Active Directory

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