Multi-Site Implementation & Adoption Leader

ALEXANDRIA SAGE

Nashville, TN • 615-***-**** • **********.*.****@*****.***

Program and implementation leader with 7+ years driving multi-site rollouts, adoption, and measurable outcomes across complex, compliance-driven environments. Trilingual in English, French, and Spanish, with hands-on experience partnering with IT teams to design and deploy new system workflows. Seeking to bring this rollout, adoption, and implementation expertise into SaaS customer success, implementation, or program coordination roles. PROFESSIONAL EXPERIENCE

Marketing Director Two Foundations Construction 2026 – Present

• Grew combined Instagram and Facebook performance from a low base to 4.7K views and 2.1K reach within the first three months in role, with Facebook viewership up over 195%, through consistent content strategy and cross-platform brand communications.

• Identified 2 active grant opportunities aligned to organizational funding priorities; coordinated with ownership to build tracking timelines for submission deadlines.

• Built and deployed an AI-assisted content workflow tool, reducing caption and post drafting time by approximately 10 minutes per post.

Director of Operations — Food & Nutrition Morrison Healthcare / Vanderbilt Health 2023 – 2026

• Led a statewide multi-site standardization initiative across all Vanderbilt regional hospitals — scoping deliverables, coordinating cross-functional stakeholders, and managing rollout timelines and adoption milestones across facilities.

• Designed, piloted, and scaled a manager training program from concept to division-wide standard across 5 states, managing change readiness, stakeholder buy-in, and adoption tracking; implemented at 12+ sites total.

• Drove patient satisfaction scores from 33 to 72 (118% increase) through targeted service redesign, structured performance feedback loops, and staff coaching.

• Partnered with hospital IT to build EHR functionality around diet reporting — replacing manual documentation with a printable ticket workflow, improving data accuracy and reducing staff burden.

• Led end-to-end compliance project for Joint Commission accreditation — coordinating documentation, risk mitigation, staff readiness, and live audit response to achieve full compliance.

• Managed full project lifecycle for an 800-patron Hospital Week catering event — from initiation and resource planning through execution — delivering $50K revenue on time and within scope.

• Set documentation standards across 3 facilities by developing an SOP library that supported passing all internal and external audits, including Joint Commission, across a 7-year timeframe.

• Owned monthly, quarterly, and annual forecasting in Webtrition for a $4.5M account spanning patient meals, catering, and retail.

• Reduced monthly operational costs by up to $20K through process optimization and vendor strategy.

• Maintained food margin of 55% (45% food cost) with 6% shrink within first year of becoming director.

• Led 50-person team across three service lines with 3 direct manager reports; oversaw scheduling, HR lifecycle processes, and performance management.

Associate Director of Operations Morrison Healthcare / Vanderbilt Health 2021 – 2023

• Served as primary institutional liaison for hospital leadership — managing stakeholder expectations, resolving escalations, and maintaining trust across a complex multi-department environment.

• Grew retail operations from $200K to $500K annual revenue while maintaining service quality and operational standards.

• Contributed to Patient Experience and Employee Engagement committees, advancing hospital-wide strategy and quality improvement initiatives.

Patient Services Manager Morrison Healthcare 2019 – 2021

• Assumed full departmental oversight in director's absence; managed daily clinical operations delivering 390+ patient meals daily across three meal periods.

• Maintained $400K annual retail revenue while managing 15–28 direct reports and all associated HR functions.

• Conducted multi-system audits and managed data integrity across meal tracking, nourishment records, invoices, and documentation systems.

• Coordinated product ordering and vendor management across multiple suppliers to maintain supply chain consistency. Regional Manager Catalano Companies 2018 – 2019

• Increased year-over-year sales by up to 40% across six locations through operational improvements and targeted outreach initiatives.

• Built and managed a 13-person direct management team overseeing 60+ total employees; designed training documentation and led onboarding programs.

CORE COMPETENCIES

Program & Implementation Management: Full project lifecycle management, multi-site rollouts, work plan development, KPI tracking, SOP development, change management, training & curriculum development, toolkits & job aids; Agile, Scrum, Waterfall, Kanban, Lean, Six Sigma; SaaS implementation & onboarding exposure Stakeholder & Relationship Management: Executive presentations, escalation resolution, provider engagement & onboarding, consensus-building across diverse sectors, program dashboard development, community education Healthcare & Compliance Background: Clinical workflow analysis, regulatory compliance (HIPAA, Joint Commission), quality improvement (CQI), audit readiness, care coordination Operations, Finance & Technology: P&L oversight, budget management & forecasting, cost reduction, procurement, vendor negotiation EHR (Epic), Webtrition, Workday & Peoplehub (HR/contractor administration and procurement), Microsoft Office Suite, Google Workspace, Zoom, AI-assisted workflow tools English (Native), French (Fluent), Spanish (Fluent) EDUCATION & CREDENTIALS

Bachelor of Arts, English Writing — Middle Tennessee State University, 2016 Google Project Management Certificate — In Progress (Coursera / Google)

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