IT Support Engineer Infrastructure & Systems

B. VIVEK

IT Engineer IT Infrastructure & System Administration

Bangalore, India +91-960******* *******@*****.***

LinkedIn: www.linkedin.com/in/vivek-balraj-6a03916b

PROFESSIONAL SUMMARY

IT Engineer with 6.9 years of experience in IT infrastructure, server administration, network management, and technical support. Skilled in managing Windows and Linux server environments, including Active Directory, DNS, DHCP, and file servers, along with SAP installation, configuration, and maintenance. Experienced in virtualization (VMware vSphere), server performance monitoring, preventive maintenance, patch management, and backup and disaster recovery.

Proficient in endpoint management and security, including MDM administration, EDR monitoring, and macOS deployment and support, as well as firewall monitoring, network security, traffic analysis, and troubleshooting of connectivity and security issues. Experienced in system audits, IT documentation, and IT asset management covering servers, storage, networking equipment, CCTV systems, biometric devices, and conferencing equipment.

CORE TECHNICAL SKILLS

Operating Systems & Servers: Windows 10/11, Windows Server 2016/2019/2022, Linux, macOS; rack server configuration and maintenance

Directory & Infrastructure Services: Active Directory, Group Policy (GPO), Organizational Units (OU), DNS, DHCP, Domain Controllers, file servers

Virtualization: VMware vSphere, Hyper-V, VM patching

ERP: SAP installation, configuration, and maintenance

Networking & Security: LAN/WAN, switches, routers, Wi-Fi access points, firewall policies, VPN, internet failover, network traffic monitoring

Endpoint Management & Security: MDM administration, EDR monitoring, endpoint protection, macOS configuration and support

Email & Collaboration: Microsoft 365, Outlook, Outlook Web Access (OWA), email client configuration

Backup, Storage & DR: Synology NAS, WD Cloud, system/email/data backups, disaster recovery

Surveillance & Access Control: CCTV systems, Matrix and eSSL biometric and access control systems

Hosting & Web Services: Domain registration, web hosting, SSL certificates, corporate email services

Hardware & Peripherals: HP, Epson, Ricoh, and Kyocera printers, scanners, and multifunction devices; desktop and laptop deployment

IT Operations: L1/L2 support, IT asset inventory, software licensing, procurement, vendor coordination, system audits, IT documentation

PROFESSIONAL EXPERIENCE

IT Engineer YUTO Printing & Packaging India Pvt. Ltd June 2024 – Present

System Administrator DAP E-nnovative Solutions Pvt. Ltd February 2023 – April 2024

Data Associate Technoarete Research and Development Association February 2020 – May 2020

Senior Associate – Data Administration TNQ Books and Journals Pvt. Ltd April 2015 – July 2017

Desktop Support Engineer Helix Automation Pvt. Ltd July 2010 – June 2011

Client: Airport Authority of India

KEY RESPONSIBILITIES

Server & Directory Administration

•Install, configure, and maintain Windows 10/11 and Windows Server 2016/2019/2022 environments.

•Administer Active Directory, including user account management, Group Policy (GPO), Organizational Units (OU), DNS, DHCP, and Domain Controller maintenance.

•Configure, monitor, and maintain rack servers, network devices, and enterprise infrastructure components.

•Create and manage user accounts, access permissions, and application privileges for business applications and enterprise systems.

Network & Security

•Manage LAN/WAN infrastructure, switches, routers, Wi-Fi access points, and internet connectivity to maintain high network availability.

•Configure and monitor firewall security policies, VPN access, and internet failover links to ensure secure remote connectivity.

•Monitor server, network, and firewall performance and prepare daily operational reports for management review.

•Enforce IT security policies, endpoint protection standards, and organizational best practices.

Backup, Storage & Business Continuity

•Perform periodic system, email, and data backups to ensure disaster recovery readiness and data integrity.

•Manage NAS storage (WD Cloud and Synology) for secure file sharing, backup, and data availability.

Applications, Email & Hosting

•Install, configure, and support Microsoft 365, Outlook, Outlook Web Access (OWA), and other email client applications.

•Administer domain registration, web hosting, SSL certificates, and corporate email services through hosting providers.

Surveillance & Access Control

•Manage CCTV surveillance systems, including installation, configuration, monitoring, recording systems, connectivity troubleshooting, and maintenance.

•Administer Matrix and eSSL biometric and access control systems, including device configuration, user enrollment, attendance management, access control, troubleshooting, and maintenance.

End-User Support & IT Asset Management

•Provide L1/L2 support by diagnosing and resolving hardware, software, network, and operating system issues across desktops, laptops, and servers.

•Install, configure, and troubleshoot printers, scanners, and multifunction devices (HP, Epson, Ricoh, Kyocera).

•Assemble, deploy, and upgrade desktop and laptop systems, and provide technical recommendations for hardware purchases.

•Manage IT asset inventory, software licensing, hardware procurement, and vendor coordination.

EDUCATION

•PG Diploma in Co-operative Management, Annamalai University (2020)

•B.E. – Computer Science Engineering, St. Peter's Engineering College (2014)

•Diploma in Computer Engineering, PRPC (2010)

CERTIFICATIONS & TRAINING

•CCNA (Trained)

•.NET

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