IT Project Manager: Infrastructure & Security Implementations

CHENISE KEAN

Atlanta, GA 404-***-**** ***********@*****.*** www.linkedin.com/in/chenise-kean-49202a7

IT PROJECT MANAGER INFRASTRUCTURE & TECHNICAL IMPLEMENTATIONS • VENDOR & CLIENT DELIVERY • RISK MANAGEMENT

PROFESSIONAL SUMMARY

IT Project Manager with 10+ years of experience delivering infrastructure, cybersecurity, and enterprise technology implementations for internal and client-facing stakeholders. Proven record of defining scope and objectives with technical teams, building detailed project plans, and holding projects to schedule, scope, and budget through disciplined change control, risk management, and clear stakeholder communication. Experienced coordinating internal resources, third-party vendors, and service providers across network, systems, and security initiatives, including onboarding client accounts from contract execution through go-live. Strong technical writer who creates and maintains project documentation, training content, and executive status reporting. Managing multiple concurrent projects in cross-functional environments.

CORE COMPETENCIES

IT Project Management IT Infrastructure & Network Implementations Scope, Schedule & Budget Management Project Planning & Scheduling Change Control RAIDD / Risk, Assumptions, Issues, Dependencies & Decisions Vendor & Third-Party Management Client & Stakeholder Relationship Management Technical Writing & Project Documentation Cross-Functional Leadership Executive Status Reporting Testing, Deployment & Operational Handover Agile Project Delivery Jira Microsoft Project Smartsheet Planview PPM Confluence ServiceNow Power BI SharePoint Microsoft Office

PROFESSIONAL EXPERIENCE

Senior Project Manager (Contract)

NEXTERA ENERGY Juno Beach, FL April 2026 – September 2026

• Led multidisciplinary teams of SMEs, technical writers, engineers, operations personnel, and AI development teams to create, standardize, and roll out a Commissioning Team Playbook, managing scope, deliverables, and timeline across concurrent workstreams.

• Built and maintained the detailed project plan, milestones, dependencies, review workflows, and governance checkpoints used to track and measure progress against delivery priorities.

• Coordinated internal resources across engineering, operations, and technical teams to resolve dependencies, improve readiness, and support operational handover.

• Managed risks, issues, resource allocation, quality assurance, and competing priorities, escalating and adjusting the plan as scope and requirements changed.

• Authored and maintained technical project documentation, and partnered with AI teams to automate documentation lifecycle workflows and improve delivery efficiency.

• Ran stakeholder reviews, decisions, and follow-ups to keep status, scope, and issues clearly communicated to all project stakeholders.

Senior Project Manager – Plant Operations

GRAPHIC PACKAGING INTERNATIONAL Sandy Springs, GA July 2024 – February 2025

• Owned end-to-end planning for technical and operational initiatives, defining scope, objectives, success criteria, milestones, resources, costs, critical path, and dependencies.

• Led cross-functional teams of Network Engineers, System Administrators, vendors, and service providers, coordinating priorities, dependencies, risks, and delivery actions across IT infrastructure work.

• Facilitated monthly stakeholder reviews and weekly/bi-weekly technical working sessions, keeping stakeholders aligned on scope, status, decisions, and risks.

• Monitored risk triggers and developed contingency plans to limit schedule, technical, resource, and operational impact.

• Managed third-party vendors and service providers, holding them to contractual, SLA, quality, and compliance requirements across the project lifecycle.

• Supported testing and readiness, technical deliverables, issue resolution, and transition to operations.

Project Manager – Operations

DELTA AIR LINES Atlanta, GA June 2021 – January 2024

• Led diverse cross-functional project teams, coordinating business and technical stakeholders locally and globally to deliver complex operational and technology initiatives.

• Managed a portfolio of implementation projects, holding delivery to targeted timelines, budgets, business objectives, and stakeholder expectations.

• Analyzed operational processes, identified optimization opportunities, and evaluated technology solutions to improve efficiency and effectiveness.

• Managed priorities, dependencies, risks, deliverables, and stakeholder communications across multiple concurrent initiatives, locally and globally.

• Reported portfolio performance, delivery risks, issues, and recommendations to executive leadership to drive timely decisions.

• Partnered with business and technical teams to translate operational requirements into actionable project plans, deliverables, and implementation activities.

Project Manager, Implementations – Cybersecurity

GRAPHIC PACKAGING INTERNATIONAL Sandy Springs, GA August 2019 – June 2021

• Led a cross-functional cybersecurity team in the remediation of 1,000+ high-priority vulnerabilities identified through an annual penetration test, improving security posture by 50%.

• Led the 2021 transition from legacy VPN to Zscaler Private Access (ZPA), a secure remote-access infrastructure change that strengthened controls for third-party and vendor connections.

• Managed multiple concurrent technical implementations, controlling schedules, scope, dependencies, risks, and issues across infrastructure and security workstreams.

• Developed role-based end-user training and technical documentation, and coordinated transition activities following implementation.

• Worked across technical and business stakeholders to support adoption, operational transition, post-implementation stabilization, and change readiness.

Information Security Project Manager

TURNER BROADCASTING Atlanta, GA March 2015 – August 2019

• Led client account implementations, managing onboarding from contract execution through go-live as the point of contact for client stakeholders.

• Managed communication plans, stakeholders, schedules, dependencies, deliverables, and project life cycles across information-security initiatives.

• Coordinated cross-functional stakeholders to maintain project alignment, resolve implementation issues, and support delivery accountability.

• Wrote role-based end-user training and documentation for IT applications and systems, and supported adoption and performance.

EDUCATION

Associate, Business Administration Georgia Perimeter College / Georgia State University

CERTIFICATIONS

Project & Portfolio Management Scrum Master

TECHNOLOGY

Jira Microsoft Project Smartsheet Planview PPM Confluence ServiceNow Power BI SharePoint Microsoft Excel, PowerPoint & Teams

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