Human Resources Supervisor and Training Manager

MELISSA A. KILBERT-ARREDONDO

*** ****** *** *******, ** 24301 540-***-****

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PROFESSIONAL PROFILE

Accomplished Human Resource Professional with supervisory responsibilities included personnel training, program administration, inventory control, budgeting, payroll, accounts payable, accounts receivable, and maintaining employee files. Managed a training budget of over $70,000.00/year, and inventory of $150,000.00 in training equipment and supplies. Highly skilled in customer service, mentoring subordinates, and multi-tasking. Excellent verbal and written communication skills, with proficiency in Microsoft Office Word, Power Point, and training records.

QUALIFICATIONS

• Able to apply a systematic diagnosis to organizational situations and diagnose the resistant forces in organizational change

• Critique various interpersonal and team techniques to determine how to fit into an organizational program and develop change strategies for collaborative group relations

• Appraise specific forms of workplace discrimination prohibited under current statutory and case law

• Develop and critique preemptive management strategies that respond to the legal constraints of the current workplace environment

• Critique changes that have influenced service improvements and evaluate strategies that allow organizations meet customer expectations

EDUCATION

Northcentral University, Prescott Valley, AZ

December, 2015

Master of Education – Special

Education

American InterContinental University, Schaumburg, IL Master of Business Administration—Human Resource Management February, 2013

Bachelor of Business Administration—Healthcare Management November, 2005

ACADEMIC TRAINING

Employment Law Human Resource Strategy Leadership and Ethics for Managers Strategic

Management

Electronic Records

Special Education

Concepts in Organizational

Behavior

Emergency Care

Inclusive Classroom Management

Managerial Accounting and Organizational

Controls

Medical/Surgical Nursing

PROFESSIONAL EXPERTISE

Admissions Director, 2017 – present

Heritage Hall Blacksburg, Admissions

• Complete Admission Agreement with new residents/families thoroughly explaining facility policies, billing, services, patient rights, and HIPPA regulations.

• Prepare new referrals for review by nursing and business office prior to approval.

• Provide medical documentation to medical records in timely manner for medical record to be started and provided to nursing staff prior to admission of patient.

• Communicate with discharge planners at local hospitals through Navihealth and by phone, request information as requested by nursing for referral approval, and develop effective working relationships between facilities.

Licensed Practical Nurse, 2015 – present

Bluefield Regional Medical center, Medical/Surgical Unit

• Conduct multidisciplinary rounds for post and pre surgery patients.

• Provide professional care for patients with diagnoses including myocardial infarction, respiratory failure, congestive heart failure, pancreatitis, and acute psychiatric illness.

• Perform complete patient assessments including IV, PICC lines, cardiovascular, respiratory, neurological, wounds, Foley catheters, and PEG tubes.

• Administer medication and treatments as ordered by physician. Assistant Regional Manager, 2014-2015

Fidura & Associates

• Managed over 30 employees to ensure clients received services needed to live a healthy life.

• Managed employee schedules for 4 group homes.

• Managed day support program, to include activity schedule and staff accountability.

• Managed client spending accounts, grocery accounts, and petty cash through monthly reconciliation and ensuring staff returned receipts for purchases in a timely manner.

• Provided assistance with activities of daily living in the home, and ensured homes were kept clean and orderly for client safety and health.

• Prepared quarterly and annual reviews to be submitted to corporate office for review and submission to case managers for 14 clients.

• Conducted monthly fire drills and site safety inspections for all 4 homes.

• Taught American Red Cross First Aid/CPR to new employees. Hospital Corpsman First Class Petty Officer (HM1/E-6), 1996 - 2014 U. S. Navy – Various Naval Hospitals/Clinics in the U. S. and overseas

• Program Administrator for BCLS, ACLS, PALS, NRP, EMT-B courses, and stand in as substitute instructor as needed (BCLS, EMT- B). Prepare annual and semi-annual reports for submission to the Military Training network to maintain program accreditation.

• Track training requirements for over 150 staff members through an electronic training record.

• Developed program to track Hepatitis B vaccination through medical record screening and entered into electronic tracking system for over 300 military members.

• Maintain provider patient schedules through electronic scheduling system for over 1500 military members, resulting in 98% patient satisfaction survey.

• Manage deployment readiness for 120 reserve members located at 5 sites along the east coast, maintaining an average of 85% ready for deployment at any given time.

• Uniformed Victim Advocate for sexual abuse victims, providing support throughout the investigation process.

• Deliver patient care, including allergy/immunization injections, surgical assistance (minor surgery) preparing surgical equipment and suite, and emergency medical assistance.

• Purchased equipment and supplies through extensive research and maintain vendor relationships as to stay within outlined budget.

• Manage busy Allergy/Immunization Clinic ensuring compliance with JCAHO regulations (98% facility grade).

• Maintain training equipment by scheduling maintenance checks and addressing repairs to faulty equipment.

Direct Service Provider, 2012-2014

New River Valley Community Services, 2012-2014

• Transport clients to appointments and out into community.

• Assist clients with budgeting weekly spending allowance.

• Provide assistance with activities of daily living, to include cooking and upkeep of the home.

• Complete daily documentation of services provided, community outings, doctors’ appointments, medication administration.

• Administer medications as ordered by physician.

Direct Care Aide, 2010 - 2011

Beulah House - Dublin, VA

• Assisted Administrator with payroll, organization, accounts payable, accounts receivable, preparing donation requests and thank you letters, updating company web site, creating and maintaining employee training records.

• Updated the hospice nurse on the patient’s condition and/or patient/family situations affecting care and reported changes in the patient’s condition immediately.

Payroll Clerk/Bookkeeper/Admissions Coordinator, 2008 - 2010 Pulaski Health and Rehab - Pulaski, VA

• Monitored employee time punches making corrections with proper documentation as needed in Time Track system.

• Entered daily deposits, monthly patient billing for ancillaries, beauty barber, and cable.

• Entered new patient information into Optimum Financials and completed initial contract and readmission contracts; sent documents to Business Office Manager to complete admission process and billing procedures.

ADDITIONAL TRAINING AND CERTIFICATIONS

Licensed Practical Nurse –West Virginia Board of Licensed Practical Nurses Exp. 6/30/2018

CPR - American Heart

Association Exp. 2/2019

ACLS – American Heart

Association Exp. 2/2019

PALS – American Heart

Association Exp. 9/2019

Certificate in Health Care Management– Kaplan College, Ft Lauderdale, FL 2004

AWARDS AND ACCOMPLISHMENTS

Navy Achievement Medal (2), Army Achievement Medal, National Defense Service Medal, Overseas Service Medal (2), War on Global Terrorism Service Medal

VOLUNTEER

Girl Scout Leader – 4 years

Parent Teacher Organization – 5 years

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