Executive Assistant & Project Management Resume
Resume:
CONTACT
*********@*****.***
Denver, CO 80210
EDUCATION
Bachelor of Science International Business Auburn University
Auburn, AL
SKILLS
IT Project Management/ Lifecycle
Business Administration
Customer Facing
Analytical Skills
Problem Solving
Managing customer requirements
Change Management
Waterfall Agile / Scrum
Microsoft 365 Office Suite
Google Suite
ServiceNow
JIRA
Power BI Azure Dev Ops
Yardi
SharePoint
RAID Log
PMP Boot Camp (40 hours)
WORK EXPERIENCE
Department of Veterans Affairs
Medical Support Assistant / Coordinator
August 2026 - Present / Denver, CO
Appointment Scheduling - Coordinates intricate appointment cycles, multi-clinic bookings, and interdisciplinary care referrals.
Patient Flow Management - Greets patients, manages check-ins, monitors daily clinic encounters, and ensures provider schedules run efficiently. Processes electronic consults, orders, and patient data updates while maintaining privacy rules.
Communication as a direct liaison between patients, families, clinical teams, and outside community care providers.
Collaborate with multidisciplinary teams, including Case Managers, Veteran Services Licensed Clinician, and others, to coordinate care.
Monitor and problem-solve office and program participant issues independently/ collectively.
Maintain accurate documentation of Veteran interactions and progress according to Foundation policies / HIPPA.
Electronic Records and Consults - Tracks, reviews, and processes electronic consults.
Project Manager
CyrusOne – Power Metering / Warehouse Solutions
August 2023 - December 2023 / Denver, CO
Coordinator for the process of integrating from a legacy system to an upgraded network for streamlining and auditing metering costs for ethernet, cloud, and fiber networks, cutting unbilled power costs by 20%.
Ensured 100% on time closeout of release related activities.
Liaised with senior management and stakeholders to validate Power BI dashboard requirements, reducing manual work by automating power metering and financial tracking.
Facilitated on-time delivery of the project by coordination efficiently with development and engineering teams.
Nutrien – Agricultural / Process Improvement
June 2021 – July 2023 / Denver, CO
Facilitated seamless software rollout / integration of BPC Optimization across Canada and Global Retail, enhancing accounting and auditing processes while transitioning from legacy Excel systems.
Authored 5+ Project Synopses / SOW’s securing approval from IT, stakeholders and business Leadership for projects with a cumulated budget of 10M.
Executed timely and accurate financial reporting for Canada, contributing to improvement in forecasting accuracy and budgeting timelines.
Transformed BPC Optimization project from instability to green status integrating risk metrics and aligning with strategic goals, enhancing project alignment as outlined by the Project Synopsis.
Managed monthly budgeting and forecasting for multiple projects using SAP, Excel and Planisware, ensuring accurate financial planning and expenditure tracking.
IT Project Manager - Open Video / On-Demand Portfolio
AT&T
January 2017 - March 2019 / Denver, CO
Led cross-functional team communications, resulting in zero missed deadlines and enhanced project synergy among clients, engineering, finance, and 3rd party stakeholders.
Managed project risk assessments, planning and resolutions, reducing project issues and improving project delivery rate.
Led the formation of testing groups by analyzing the AIS (Application Interface Specification) document, enhancing application reliability. .
Conducted precise monthly budget adjustments, consistently remaining within the allocated budget.
IT Project Manager - Supply Chain
DIRECTV
March 2013 - December 2016 / Denver, CO
Led a partnership with AT&T, Oracle and DIRECTV, managing a successful 2.6M migration from SAP to Oracle resulting in under-budget results due to effective resource allocation analysis.
Led the integration of an SAP module starting with business requirements sessions, Business Intelligence / Data Warehouse team, design document sign off.
Coordinated unit, system and acceptance testing processes ensuring all testing was covered and facilitated a smooth software rollout of SAP.
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