Remote Dispatch & Scheduling Specialist
Resume:
THERESA GITTENS
Bryan, TX ***** +1-979-***-**** *******.*********@*****.***
PROFESSIONAL SUMMARY
Dedicated and versatile professional with 20+ years of experience in dispatching, customer service, security, logistics, warehouse operations, reservations, technical support, and administrative functions. Experienced in high-volume call handling, technician scheduling, work-order creation, troubleshooting, reporting, inventory and cash handling, security procedures, and remote/on-site operations. Strong computer skills, excellent communication, open availability, and a proven ability to learn quickly and manage multiple priorities efficiently. Authorized to work in the U.S. for any employer.
CORE QUALIFICATIONS
Dispatch & Scheduling • Customer Service • Warehouse & Logistics • Security & Surveillance • Call Center Operations • Technical Troubleshooting • Work Orders & Service Requests • Data Entry & Reporting • Inventory Control • Cash Handling • Microsoft Office & Excel • Computer & CRM Systems • Conflict Resolution • Quality Control • Records & Document Management • 811 Ticketing / Utility Coordination PROFESSIONAL EXPERIENCE
Dispatcher III Feb 2024 – Aug
2026
SSC Services for Education — Bryan, TX
• Handle inbound and outbound calls from technicians and students across the Texas A&M; University campus.
• Schedule technicians and create work orders for service repairs, maintenance issues, and reported suspicious activities.
• Coordinate service requests involving university dorms and surrounding campus facilities.
• Complete daily reports and maintain accurate information using desktop computer systems. Dispatcher / Customer Service Representative Jan 2023 – Mar 2024
Laser Answering Service — College Station, TX
• Handled 100+ calls per day from apartment residents and customers requiring maintenance and service support.
• Dispatched on-call maintenance teams and scheduled appointments for doctors and therapists.
• Managed emergency calls and coordinated HVAC, alarm, and security service requests across Texas and Oklahoma. Lead Associate Aug 2022 – Dec
2023
Copperhead Jacks — Bryan, TX
• Processed customer orders accurately in a fast-paced restaurant environment while maintaining strong attention to detail.
• Supported daily customer service and front-of-house operations. Senior Security Officer Dec 2021 – Jul
2022
GardaWorld Security — Waco, TX
• Monitored employee and vendor access, ensuring proper entry and exit procedures.
• Directed employees and vendors to appropriate areas of the facility.
• Conducted detailed searches of the plant and warehouse before closing. Reservation Specialist Jan 2017 – Nov
2021
Teleperformance / Enterprise Car Rentals — Killeen, TX
• Handled 100+ customer calls per day and assisted customers with vehicle reservations.
• Coordinated rental reservations across multiple locations throughout the United States. Dispatcher III / Sales / Quota Management Team Jul 2005 – Dec 2016
Suddenlink Communications — Bryan, TX
• Dispatched field technicians, built daily quotas, monitored cable systems, and created technician routes across Texas and Oklahoma.
• Logged technicians on and off duty, troubleshot equipment issues, collected field payments, and secured the facility and funds nightly.
• Provided door-to-door sales and supported customer and field-service operations.
• Worked rotating nights/weekends remotely using an on-call phone and PC.
• Created 811 utility-location tickets before line digs, coordinating critical communications among excavators, homeowners, utility companies, and field locators.
• Performed office closing, sanitation, and facility-cleaning duties as needed. JCO III Jun 2003 – Jun
2005
Texas Youth Commission — Mart, TX
• Supervised youth offenders during daily activities while maintaining safety, order, and security.
• Conducted searches and escorted individuals to and from scheduled activities. Dispatcher II / Customer Service Representative Jun 1998 – May 2003
Time Warner Communications — Killeen, TX
• Dispatched technicians, created service routes, logged technicians on and off duty, and assisted with equipment troubleshooting.
• Collected field payments, secured the facility, and maintained daily operational records.
• Supported field technicians by creating 811 tickets before underground line work and coordinated utility-location requests.
• Provided rotating after-hours support using an on-call phone and PC. Pawn Broker / Sales Associate Nov 1996 – May
1998
EZCORP, Inc. — Waco, TX
• Assisted customers with retail sales, purchasing items, and short-term loans based on merchandise evaluation.
• Provided customer service and supported store sales operations. EDUCATION
Central Texas College — Killeen, TX Some College, Criminal Justice 1997–1999 CERTIFICATIONS & LICENSES
Driver's License • CPR Certification • First Aid Certification • Guard Card • Food Handler Certification • CADC • Certified Notary Public • Certified Home Health Aide
TECHNICAL & ADDITIONAL SKILLS
• Microsoft Office, Word, Excel, PowerPoint, Outlook, Google Docs
• Active Directory, Windows, Windows Server, LAN, VoIP, CRM, Salesforce, Zendesk
• Data Entry, 10-Key Typing, Computer Operations, Desktop Support, Help Desk
• Warehouse Management Systems, Transportation Management Systems, Inventory Management
• Security, CCTV, Surveillance, Loss Prevention, Law Enforcement, Information Security
• Customer Service, Call Center Operations, Phone Etiquette, Outbound Calling, Sales
• Maintenance, Manufacturing, Assembly, Hand Tools, Mechanical Knowledge, Quality Control
• Medical Terminology, Caregiving, Home Care, Hospitality, Food Service, Cleaning/Sanitation
• Accounting, Accounts Receivable, Accounts Payable, Cash Handling, Banking, Financial Services
• Communication, Organization, Leadership, Time Management, Conflict Management, Negotiation
• 811 Ticketing Services / Utility Coordination
ADDITIONAL INFORMATION
Willing to relocate within the Bryan / College Station, TX area. Open availability. Authorized to work in the United States for any employer.
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