Administrative & Public Safety Support Professional

Joseph Singleton

Silver Spring, MD ***** +1-202-***-**** ****************@*****.***

Professional Summary

Detail-oriented administrative and public service professional with over 10 years of experience as a lifeguard and swim instructor with the DC Department of Parks and Recreation, along with extensive experience supporting teams remotely and onsite. Skilled in water safety, swim instruction, customer service, scheduling, correspondence, and sensitive records. Proficient in Microsoft Office, Google Workspace, Zoom, and Slack. Recognized for reliable service, clear communication, and supporting people of all ages. Willing to relocate: Anywhere

Work Experience

Lifeguard & Swim Instructor

DC Department of Parks and Recreation Washington, DC 10+ years of experience (exact dates not provided)

• Monitored pools and aquatic facilities, enforced safety rules, and responded quickly to potential hazards and emergencies.

• Taught swimming lessons to children, adults, and senior citizens, adjusting instruction to different skill levels and abilities.

• Provided individual guidance on swimming techniques, water confidence, and safe practices in and around pools.

• Assisted older adults and participants who needed additional support entering or exiting the pool and moving safely through facilities.

• Communicated with participants, families, and coworkers to maintain a welcoming, organized, and safe environment.

• Supported swim classes, aquatic programs, and special events while maintaining professional customer service. Virtual Assistant (Freelance)

Microsoft Silver Spring, MD January 2020 to Present

• Delivered administrative support to small business owners by managing emails, scheduling appointments, and resolving customer inquiries.

• Developed and maintained digital organizational systems for files and documents.

• Assisted with reports and presentations using Microsoft Office and Google Workspace.

• Used Zoom and Slack to coordinate tasks with clients and team members. Administrative Assistant

Julius West Middle School / Blair Ewing High / Sherwood High School Silver Spring, MD September 2017 to December 2019

• Managed office operations, answered phones, greeted visitors, and maintained student records.

• Assisted with school events and meetings; handled sensitive information confidentially.

• Supported faculty and staff through filing, data entry, and correspondence. Administrative Clerk

Walter Reed National Military Medical Center Silver Spring, MD April 2018 to January 2019

• Maintained patient records with accurate data entry and secure handling of confidential information.

• Coordinated appointments and communication between medical staff and patients.

• Prepared reports, memos, and other administrative documents. Office Assistant

Sheer Furniture Silver Spring, MD May 2016 to June 2017

• Handled customer inquiries and processed orders in a busy retail environment.

• Coordinated delivery schedules and maintained inventory records.

• Supported management with clerical tasks, data entry, and client databases. Education

Cyber-Security — Maryland University January 2019 to Present Bachelor’s degree — University of Maryland-College Park Computer Support Technician — Brightwood College, Beltsville, MD March 2017 Health Education — Santa Barbara City College, Santa Barbara, CA January 2016 Licenses and Certifications

CDL A EPA Refrigeration Certification Non-CDL Class C Air Brake Endorsement Driver’s License Skills

Lifeguarding • Swim instruction • Aquatic safety • Senior care • Emergency response • Leadership • Customer service • Conflict management • Communication • Scheduling • Records management • Confidential information handling • Microsoft Office • Microsoft Word • Microsoft Excel • Microsoft Outlook • Google Workspace • Zoom • Slack • IT support • Active Directory • Windows OS • Network administration • Data entry • Dispatching • Event planning • Logistics • Inventory tracking • Administrative support • Technical troubleshooting • Client communication • Time management • Bilingual • Spanish Languages

Spanish

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