Restaurant General Manager & Operations Leader
Resume:
Fredristh Marcelin
Northport, NY
*****************@*******.***
Professional Summary
Experience in management, including 2+ years as a General Manager, improving customer satisfaction, and leading high-performing teams. Skilled in restaurant operations, marketing, and customer service. Authorized to work in the US for any employer
Work Experience
Assistant General Manager
CHIDDY'S CHEESESSTEAKS-Commack, NY
November 2021 to Present
• Oversee day-to-day operations
• Maintain budgets and optimize expenses
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g., profit decline, employee conflicts, loss of business to competitors) Assistant Manager
Wingstop-Brooklyn, NY
May 2019 to April 2021
• Support the General Manager in overseeing daily operations
• Assist in setting goals and objectives for the team
• Develop and implement processes to improve efficiency and productivity
• Manage a team of employees, including training, coaching, and performance evaluations
• Handle customer complaints and feedback
• Assist in budgeting, forecasting, and financial analysis
• Ensure compliance with company policies and procedures
• Analyze sales data and make recommendations to drive growth
• Assist in recruitment and hiring new employees
• Perform duties of the General Manager in their absence Shift Leader
Wingstop-Greenacres, FL
November 2017 to March 2019
• Lead a team of employees during a specific shift
• Oversee daily operations, ensuring efficiency and productivity
• Manage cash handling, inventory, and customer service
• Train and coach team members to improve performance
• Address customer complaints and feedback
• Implement company policies and procedures
• Maintain a safe and clean work environment
• Manage labor costs and control expenses
• Assist in scheduling and employee development
• Perform opening and closing procedures
• Ensure compliance with company standards and regulations Papa John's Delivery Driver
Papa John's-Boynton Beach, FL
August 2015 to March 2017
• Navigate through designated delivery areas using a GPS or map
• Interact with customers in a friendly and professional manner
• Manage cash and credit transactions accurately
• Maintain a clean and organized vehicle
• Ensure timely delivery of orders
• Follow company policies and procedures
• Communicate with the store team and dispatch center as needed
• Handle customer complaints and feedback professionally Certifications and Licenses
Driver's License
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