Bilingual Logistics & Customer Service Specialist

JOCELYN V. CASES

CUSTOMER SERVICE • OPERATIONS • LOGISTICS

************@*****.*** +1-407-***-****

PROFILE

Bilingual professional with experience in customer service, food service, and international logistics in Chile and the United States. Skilled in coordinating with clients and teams, resolving issues, maintaining accurate records, and managing competing priorities. CORE SKILLS

• Import/export operations • Ocean and air freight (FCL/LCL)

• Customs and ISF documentation • Shipment tracking and freight quoting

• Vendor coordination and problem solving • OPUS system

• Customer service and cash handling • Spanish (native) • English (fluent) EXPERIENCE

Server LA TERRAZA MEXICAN GRILL Oxford, CT Apr 2026–Present

• Provide customer service in a fast-paced restaurant, responding to guest requests and resolving concerns.

• Coordinate with kitchen and service staff while managing multiple tables and priorities. Food Service & Cashier SEYMOUR HIGH SCHOOL Seymour, CT Oct 2025–Jun 2026

• Managed the snack room and lunch line; processed purchases and added funds to student accounts.

• Provided friendly, professional service to students during meal and snack periods. Foreign Trade Analyst MCM FOODS SPA Chile 2021–2024

• Provided customer service to clients, responding to shipment inquiries and coordinating updates with suppliers, logistics providers, and customs agencies.

• Reviewed import/export documents for accuracy and regulatory compliance; resolved documentation and quality issues to limit delays.

Operations Support ADVANCED SHIPPING, INC. USA 2021

• Managed shipment data in OPUS and prepared invoices, transport orders, and arrival notices.

• Coordinated LCL/FCL shipments, processed customs and ISF documentation, and monitored delivery issues.

Operations Support TOP TRANS LOGISTICS, LLC USA 2019–2020

• Supported NVOCC ocean freight operations by preparing freight quotes and coordinating cargo from origin to destination.

• Managed shipping documents, routing, and container utilization while communicating with clients and logistics partners.

Operations Support SCM FORWARDER SPA Chile 2015–2018

• Prepared import/export documents and coordinated international cargo with clients and service providers.

• Resolved customs holds and shipment delays while maintaining accurate system records. EDUCATION & CERTIFICATION

Bachelor’s Degree in Foreign Trade Engineering Duoc UC, Chile 2012–2016 Supply Chain Logistics Certification Rutgers University 2024

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