Activity Assistant & Customer Service Professional

ISABEL MBINDA

**** ****** ***, *******, ** *****-7116 +1-517-***-****

************@*****.***

EXPERIENCE

JUNE-2019 – MAY 2026

ACTIVITY ASSISTANT, the pearl of rolling meadows

Lead programs and encourage resident participation in our dementia specific activity program.

Implement person-centered care plans that encourage socialization, provide entertainment, relaxation and fulfillment, and improve daily living skills for residents of varied functional levels.

Answered and directed incoming phone calls, provided information and assisted callers with questions.

Provided friendly customer service to residents, families, visitors and staff.

Greeted visitors and handled requests in a professional and welcoming manner.

Communicated with different departments to help resolve questions and concerns.

Conduct patient interview assessments and care plan (MDS)

Document resident participation, mood, behavior, assistance level.

Set up the physical environment for activities.

Assist with special events, theme days, celebrations, etc.

JANUARY 2019 – FEBRUARY 2021

SALES associate, marshalls

Greeted customers.

Improved engagement with merchandise and providing outstanding customer service.

Check fitting room stalls, sort merchandise to racks as defined by sorting process in store.

Be sensitive to store’s needs and flex into other areas as needed after floor ready duties are performed.

Analyze customer requirements, assist customers with questions and to the appropriate departments, and ensure availability of all resources

AUGUST 2012 – OCTOBER 2018

TV TECHNICAL OPERATOR, kenya broadcasting corporation

Operated wasp 3D graphics machine for closed captioning.

Responsible for video mixing and edited news and commercials for daily broadcast.

Worked alongside other team members to film stories in the studio and in the field.

Welcomed guests of various programs and utilized problem solving skills to deliver smooth and engaging production.

MAY 2010 – MARCH 2012

GLOBAL AUDIO-VISUAL SERVICES, KENYA

CAMERA OPERATOR

Recorded and edited special events: weddings, parties, charities, etc.

Worked with a team to provide audio visual for events.

Booked and confirmed events for clients, offered packages and different promos.

Traveled regularly to different locations and worked in high energy, faced paced environments.

EDUCATION

JULY 2009

ASSOCIATE IN TV PRODUCTION, KENYA INSTITUTE OF MASS COMMUNICATION

SKILLS

Knowledge of working with senior citizens in a skilled nursing facility / dementia care

Experience providing excellent customer service.

Excellent communication skills and ability to work as a team.

Proficient with Microsoft Office software and Windows operating system.

Ability to establish and maintain good rapport.

Contact this candidate