Customer Service & Technical Support Specialist
Resume:
Virginia Sessa
Customer Service Specialist
Valrico, FL 33594
************@*****.***
Results-oriented professional with 19.5+ years of experience and a proven knowledge of conflict resolution, customer
needs assessments, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer Service
Representative role at your company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Tech Support
Turbo Tax - Dallas, TX
December 2018 to Present
Seasonal Assignment Tech Support for Navigating Program, Installation, etc. Work @ Home
Customer Service Representative
Working Solutions - Dallas, TX
April 2018 to Present
Different roles in customer service from Peloton to Turbo Tax Product Support doing technical support. I love them both.
Reservations Sales Specialist
Hilton Hotels Corp - Tampa, FL
April 2013 to May 2014
Heavy Inbound Calls Assisting Customers with Travel Needs Cross Selling Rescuing Sales Training New Agents Point Redemption Navigating multiple sites/Tools Work @ Home
Reservations Sales Specialist
Hilton Hotels Corp - Tampa, FL
February 1998 to January 2008
Heavy Inbound Calls Assisting Customer with Travel Needs Training New Hires/Call Shadowing Side by Side Cross Training Cross Selling Point Redemption Reservations Specialty Desk/Groups Customer Service Representative
Working Solutions
April 2020
I take inbound calls from Peloton Member's and handle Membership inquiries and transfer to anything outside of my job responsibilities within our company. I love creating the memberships and handling customer service calls.
Education
Associates in Medical Assisting Medical Office
KEISER UNIVERSITY - Daytona Beach, FL
June 1997
Skills
• 35 wpm (10+ years)
• Typing (10+ years)
• Technical Support (3 years)
• Help Desk
• Active Directory
• Troubleshooting (10+ years)
• Computer Networking
• Desktop Support
• Windows
• iOS
• Software troubleshooting (3 years)
• IT support
• Network Support
• Microsoft Office
• Remote Access Software
Contact this candidate