Test Engineering & IT Security Professional
Resume:
Jeff Bailey
**********@*****.***
Krum Tx 76249
SUMMARY:
To work in a competitive
and challenging field
where my Test
Engineering & Failure
Analysis skills along with
my Information System
training
skill can continue to
blossom along with my
Customer Service skills.
AREAS OF
EXPERTISE:
Information System /
Security
Project Planning and
Controls
MS Office Suites MS
Project
Risk Management-Time
Management
System\Technical
Integration
Testing &
Troubleshooting &
Debugging and
Troubleshooting using
Schematics
Data Center Tech--
PPE--Help Desk
Quality Assurance
Verification/
Regression/Validation
ISO 9001 Guideline
Data Center Tech--
PPE--Help Desk
Quality Assurance
Verification/
Regression/Validation
ISO 9001 Guideline
Programmable Logic
Controller (PLC)
Software/Hardware
Tester
SAP/Oracle/JDE
SOFTWARE/
HARDWARE:
Numerous Operating
Systems and
Applications
Extensive knowledge of
Microsoft Exchange,
Active Directory,
Microsoft Outlook,
Networking, Microsoft
Office 2010, SQL Server
2005/2008. Windows
Server Security,
Switches, Routers,
Bridges, Hubs, VPN,
Disaster Recovery
Windows2000/2003
server and workstations.
Experience
in Network server
acquisition, setup,
deployment and backup;
TCP/IP,
DHCP, DNS, WINS,
LAN/WAN
PROFESSIONAL
EXPERIENCES:
UPS- Tech Support
from NOV-2019 to
FEB-2024
Obtains pertinent details
on exporting
commodities from
shippers via telephone
and e-mail
PROFESSIONAL
EXPERIENCES:
UPS- Tech Support
from NOV-2019 to
FEB-2024
Obtains pertinent details
on exporting
commodities from
shippers via telephone
and e-mail
communications.
Informs shippers of
information necessary
for export and validates
provided
date and documentation
for accuracy. Ensures
compliance with global
customs and regulatory
authorities. Confirms
shipments comply with
UPS terms and
conditions meets
deadlines by
prioritizing work per time
zone-Works on holidays
when required
Possess excellent
written and oral
communication skills
Demonstrates
exceptional planning,
organizational, time
management and
multitasking skills
Manages to work within
tight time constraints
and handle stressful
situations
Exhibits to be a self-
starter, customer
focused and excellent
problem solver
Proficient in Microsoft
Office products-as well
as PC’s network issues
to the Call Center.
Possesses experience in
- Workflow Management
System, IDC, OPSYS,
ISPSYS, IDIS, Internet
PACCAR/ Peterbilt
Production Tech
Nov-201 to Oct-2019
as PC’s network issues
to the Call Center.
Possesses experience in
- Workflow Management
System, IDC, OPSYS,
ISPSYS, IDIS, Internet
PACCAR/ Peterbilt
Production Tech
Nov-201 to Oct-2019
ELF (Electronic File
System) Coordinate and
track engineering
products
data update to ELF for
electronic parameters for
Engines, Transmissions,
Tires, and Brakes for
Canada, USA, and
Mexico plants. The ELF
system is used to create
chassis specific
electronic
parameters.DAT files
that are used in
programming the control
units on each vehicle.
Updates the ELF system
rule and data for
engineering guidelines
and product data
changes.
Make a recommendation
concerning the
production start dates on
engineering projects.
Serve as liaison
between Engineering,
the Plants, PACCAR
Technical Center, and
ITD.
Effectively guide others
to appropriate solutions
to address ELF products
and data issues.
Interact effectively and in
a professional manner
will all contact including
external and internal
Customers and
suppliers. Resolve
software issues that can
bring production to a
halt.
Fluently utilize available
engineering resources
for research and
Interact effectively and in
a professional manner
will all contact including
external and internal
Customers and
suppliers. Resolve
software issues that can
bring production to a
halt.
Fluently utilize available
engineering resources
for research and
communication tools.
Assist with dales orders
process improvement
projects.
Effectively and
professional
communication skills
(verbal and written) a
high level of
interpersonal,
Instructional and
customer diplomacy.
June – 2014 to June
2016– Detcon (Tyco) in
Woodlands, Texas
Hardware-Test Tech-
Contract
Develop test
procedures and methods
from international and
industry standards
Determine required test
equipment, sensors,
data acquisition and
test apparatus to meet
the test requirements of
the test procedure
Assemble test setup by
interfacing the various
test components,
sensors, gauges and
data acquisition to
conduct the various test
protocols and collect
the necessary resulting
outputs
Testing pressure
sensors, sensor data
concentrators, PLC
Controllers, Wireless
networks, routers, PCs,
Telecommunications
devices and servers.
Running and terminating
conduct the various test
protocols and collect
the necessary resulting
outputs
Testing pressure
sensors, sensor data
concentrators, PLC
Controllers, Wireless
networks, routers, PCs,
Telecommunications
devices and servers.
Running and terminating
Cat 5 & 6 Cables test
networks.
Employ industry
standard safe practices
to ensure labs are
operated
safely. Understand and
implement required
warnings, signage, and
routine maintenance and
inspection procedures
Resolve wireless
connectivity issues with
the wireless network
Understand and follow
required processes,
equipment,
documentation
and procedures to
ensure test lab
equipment is calibrated
and
certified to API 2000 /
ISO 28300
March 2007 to June
2014 GE OIL & Gas
Hardware/ Software-
Test Tech
Improved the test
requirements and plans
for new products, by
automating from paper
to digital. Which cut
down on the paper
waste by
85%, reduce
documentation and
finalization of the test
procedure.
Responsible for
keeping the lab
network running,
automating from paper
to digital. Which cut
down on the paper
waste by
85%, reduce
documentation and
finalization of the test
procedure.
Responsible for
keeping the lab
network running,
resolve any issue that
in-house network
problems that was used
for testing.
Involved in all facets
of qualifications,
including
environmental,
HALT, and ESD
immunity testing.
Familiar with GE Mark
Vie Control System
Configured PLCs to
match the customer
spec per their
schematics
Setup and
programmed the PLC’s
Ran all regression test
on new software and
product releases.
Responsible for
overseeing the
software lab and
testing of the BOP
software.
Train the field service
Engineers and get
them ready for the Rig
they had to support
Kept the lab
reconfigured to match
the different rig setup
we supported.
April 2002 to February
2007 - Verizon
Wireless in Houston,
Texas
Wireless Data
Technical Specialist-
Call Center
Support customer over
the different rig setup
we supported.
April 2002 to February
2007 - Verizon
Wireless in Houston,
Texas
Wireless Data
Technical Specialist-
Call Center
Support customer over
the phone in connecting
their PC to the
wireless Internet
averaging 45 calls per/
Hr..
Ability to identify
remediation process for
complex issues and
identify root cause
solutions
Summited most
resolution for first time
resolutions
Communicate the value
that proposed IT
solutions will have on
the
customer's business.
Resolve Blackberry
mail & communication
issues.
Setting up mail on
iPhone and Android
correcting any mail
issues the customer
had,
supporting/installing
Windows, Windows
Server when needed.
Educate the customer
on the latest Technology
Verizon Wireless must
offer
June 1999 to April
2002 - Compaq
Computer Corporation
in Houston, Texas
Senior System Product
Tech - Promotion-
July 1985 to June 1999
- Compaq Computer
Corporation in Houston,
Texas
June 1999 to April
2002 - Compaq
Computer Corporation
in Houston, Texas
Senior System Product
Tech - Promotion-
July 1985 to June 1999
- Compaq Computer
Corporation in Houston,
Texas
System Analyst -
Promotion
EDUCATION:
Missouri Instiute of
Technology – B.
S.Information system /
Technical Management
Missouri Instiute of
Technology A. S..
Electronic Technology
CERTIFICATES:
Occupational Safety
and Health
Administration (OSHA)
Acoustic Training at
Acoustics- University of
Detroit & University of
Texas
Green Belt – Six Sigma
High Speed
Videography- MIT
-Cambridge Campus in
the Kodak Building
Shock & Vibration
Certified by Ling
Vibration Shock - Los
Angeles
LT certificate in SAP
CompTIA –
Network+N10-007:
CompTIA
A+220---1001
CompTIA A+220—
1002
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