Enterprise Desktop Support & Network Technician

JEFFERY W. BURKS

**** * ***** **, ********, VA **220 479-***-**** *****************@*****.***

linkedin.com/in/jeff-burks-04a8bb

SUMMARY

Hands-on technician and former IT Manager with 30+ years of experience, including structured cabling installation and termination, fiber run hookup and testing, and network switch configuration. Supervised a team of 11 as IT Manager, handling work delegation, documentation, and vendor coordination. Mechanically inclined, a fast learner on new tools and test equipment, and ready to build on existing light/continuity fiber testing experience with OTDR/Fluke training.

CABLING & NETWORK SKILLS

Cat5 structured cabling (ceiling pulls & termination) • Fiber run hookup & testing (light/continuity) • Network switch installation & configuration • Work delegation & team leadership • Documentation & QC • Vendor & equipment coordination • Mechanically inclined, fast learner on new test equipment

RELEVANT EXPERIENCE

IT Manager — Consolidated Printing, Inc., Van Buren, AR May 2004 – Jun 2011

●Ran Cat5 cable in ceilings and terminated ends throughout a 70-PC network spanning multiple buildings.

●Directed a fiber run between facilities, including hookup and light/continuity testing to confirm signal integrity.

●Installed and configured network switches supporting all data traffic for a 70-PC, 7-server environment.

●Supervised a team of 11 (6 programmers, 5 operations staff), handling work assignments, documentation, and vendor coordination.

●Built out a new computer room and managed a $250K equipment budget from planning through installation.

Additional IT Experience — Bank of America, ABB, Loislaw, Gates Rubber, Willis Shaw Express, Tyson Foods, Lloyd Schuh Company, UAMS, AR / VA 1994 – 2025

●30+ years across systems administration, LAN/network support, PC hardware troubleshooting, and technical leadership roles; details available on request.

EDUCATION

B.S., Computer Science — University of Arkansas, Fayetteville

M.B.A. — University of Arkansas, Little Rock

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