Multi-Unit Restaurant Operations Director

LAWRENCE RANDLE

Director of Operations Regional Operations Leader Multi-Unit Restaurant Executive Philadelphia, Pennsylvania 215-***-**** *********@*******.*** EXECUTIVE PROFILE

Accomplished restaurant and hospitality executive with more than 20 years of progressive leadership experience directing multi-unit restaurant operations, airport concessions, restaurant ownership, and entrepreneurial ventures. Proven record overseeing portfolios generating more than $17 million in annual revenue while developing high-performing leadership teams, improving profitability, strengthening succession planning, and driving operational excellence. Executive leader known for building strong teams, improving financial performance, creating management development systems, and delivering consistent customer experiences across complex restaurant environments. EXECUTIVE HIGHLIGHTS

• $17M+ annual revenue responsibility across multi-unit restaurant portfolios

• Multi-unit oversight averaging six locations across restaurant and concession operations

• 190+ employees led across restaurant portfolios and business operations

• 50+ managers and leaders developed, including Operations Managers, General Managers, and Director-level talent

• 20+ direct management leaders supervised across district and portfolio assignments

• 10+ years restaurant ownership and entrepreneurial leadership experience

• ServSafe Certified and Certified Exam Proctor

CORE COMPETENCIES

Multi-Unit Operations Leadership • Regional Operations Management • P&L Accountability • Labor Management & Optimization • Cost Controls • Inventory Management • Leadership Development • Succession Planning • Training Program Design • Food Safety & Compliance • Restaurant Openings & Turnarounds • Strategic Planning • Customer Experience Improvement • Recruiting & Talent Development • Team Building • Operational Execution PROFESSIONAL EXPERIENCE

FIRST WATCH RESTAURANTS

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succession planning, and standards compliance.

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leadership accountability.

• Develop future Operations Managers, General Managers, and emerging multi-unit leaders through structured coaching and performance management.

• Drive accountability in labor controls, scheduling, product quality, hospitality execution, and customer experience.

• Create and reinforce management training guides, operational routines, and succession planning processes. IHOP CORPORATION District Manager 2019 - 2022

• Oversaw five restaurant locations across Pennsylvania and New York with direct leadership responsibility for General Managers and district-wide performance.

• Managed financial performance, labor productivity, food cost controls, inventory systems, staffing, and customer service initiatives.

• Conducted operational reviews, coached management teams, and implemented action plans to improve consistency and profitability.

• Strengthened leadership bench through General Manager development, accountability systems, and operational discipline. XCLUSIVE CONTRACTORS Owner / President 2008 - 2018

• Directed business operations, staffing, budgeting, project management, client relationships, contract execution, and strategic growth.

• Led teams responsible for operational execution, workforce planning, project standards, and customer satisfaction.

• Managed business development, financial controls, vendor relationships, and day-to-day leadership responsibilities. COURTHOUSE CAFE Owner / Operator 2008 - 2018

• Owned and operated a full-service restaurant located within the Montgomery Bar Association in Norristown, Pennsylvania.

• Directed staffing, scheduling, purchasing, budgeting, inventory control, customer experience, menu execution, and profitability.

• Managed a business averaging approximately $1.2 million in annual net sales while leading restaurant operations and team development.

BEST OF BOTH WORLDS & IT'S JUST JOKES COMEDY CLUB Majority Owner (51%) 2008 - 2018

• Owned and operated restaurant and entertainment concepts in West Chester, Pennsylvania.

• Directed marketing, staffing, budgeting, event programming, customer experience, vendor relationships, and financial performance.

• Managed operations averaging approximately $1.5 million in annual net sales and successfully sold the businesses after achieving operational success.

BOSTON CULINARY GROUP Director of Operations 2003 - 2008 Director of Operations 2022 - Present

Lead restaurant operations through operational execution, leadership development, labor optimization, profitability improvement, Improve financial performance, customer satisfaction, food safety, training consistency, and

• Oversaw three John Harvard's restaurant locations and five airport concession locations.

• Directed staffing, training, budgeting, food safety, customer service, vendor coordination, financial accountability, and operational execution.

• Developed management teams, improved operating standards, and drove profitability across multiple business units. LEADERSHIP DEVELOPMENT

• Developed hourly employees into Operations Managers and General Managers.

• Developed General Managers into Director-level leaders.

• Created management training guides, leadership development tools, and operational training systems.

• Built succession planning programs designed to create internal promotion pathways and improve management retention.

• Mentored young managers on professionalism, communication, accountability, performance management, and leadership presence.

TECHNOLOGY

Toast POS • Aloha POS • MICROS POS • PAR Ops • Data Central • Rosnet Restaurant Management System • ADP Workforce Management • Power BI • Microsoft Office Suite • Inventory Management Systems • Labor Management Systems • Restaurant Analytics Platforms

EDUCATION

Temple University, Philadelphia, Pennsylvania - Bachelor of Business Administration Associate Degree in Music Theory

CERTIFICATIONS

ServSafe Certified • Certified ServSafe Exam Proctor • Food Safety & Sanitation Leadership • Restaurant Operations Leadership Development

COMMUNITY & LEADERSHIP

Ordained Minister • Leadership Mentor • Public Speaker • Restaurant Operations Consultant

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