Operations & Facilities Supervisor - Universal Studios
Resume:
CHARLES PENNISI
St. Cloud, FL *****
PROFESSIONAL SUMMARY
Experienced operations and facilities professional with 15+ years of experience at Universal Studios, specializing in park services, facility operations, cleanliness, recycling and waste management, maintenance coordination, safety compliance, team leadership, and operational standards. Proven ability to supervise teams, develop cleaning plans across multiple venues and restaurants, coordinate required maintenance, and ensure compliance with company SOPs, state regulations, Environmental Health & Safety (EHS) requirements, and recycling standards. Strong safety-focused leader committed to maintaining clean, safe, efficient, environmentally responsible, and guest-ready environments.
PROFESSIONAL EXPERIENCE
UNIVERSAL STUDIOS ORLANDO
Supervisor, Park Services
July 2011 – Present
Supervise and lead a team of 16 Park Services team members, providing daily direction, coaching, accountability, and performance management.
Develop and implement cleaning plans for venues, restaurants, park areas, and guest-facing facilities.
Schedule and coordinate required maintenance to support compliance with state regulations, company standards, and operational requirements.
Oversee floor care operations throughout Universal Studios and Universal CityWalk, ensuring consistent quality and safety standards.
Ensure team members follow established Standard Operating Procedures (SOPs) with employee and guest safety as the highest priority.
Maintain compliance with required state regulations, certifications, safety requirements, and company policies.
Coordinate and maintain Environmental Health & Safety (EHS) sign-offs and required documentation.
Conduct annual performance reviews, provide coaching and feedback, and support team member development.
Train team members on proper procedures, safety practices, equipment operation, and department standards.
Coordinate with maintenance and other operational departments to ensure parks’ needs are addressed efficiently and within required timelines.
Monitor daily operations to ensure operations remain clean, safe, functional, and guest-ready.
Maintain a strong culture of safety, accountability, teamwork, and adherence to established operational standards.
LEADERSHIP & OPERATIONAL SKILLS
Team Leadership & Supervision
Park & Facility Operations
Cleaning & Sanitation Planning
Floor Care Operations
Maintenance Coordination
Safety & Compliance
SOP Implementation
EHS Compliance
Employee Training & Development
Performance Management
Scheduling & Workforce Coordination
Quality Control
Equipment Safety
Regulatory Compliance
Cross Department Collaboration
TRAINING & CERTIFICATIONS
DLT Leadership Program
High-Reach Forklift Training
Forklift Safety Training
Fall Protection Training
Environmental Health & Safety (EHS) Training
State & Regulatory Compliance Training
Standard Operating Procedure (SOP) Training
PROFESSIONAL STRENGTHS
Leadership: Experienced supervisor with a proven ability to lead, train, coach, and develop a team of 16+ employees.
Safety: Strong commitment to employee and guest safety, with formal training in fall protection, forklift operations, high-reach equipment, and EHS standards.
Operations: Extensive experience managing cleaning plans, floor care, maintenance coordination, and daily facility operations across a large-scale entertainment environment.
Compliance: Experienced in maintaining company SOPs, state regulations, required certifications, safety requirements, and EHS standards.
Accountability: Conducts annual employee reviews, provides performance feedback, establishes expectations, and promotes consistent operational standards.
REFERENCES
Lauren Soto
Christopher Hubbs
Shena Pennisi
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