Operations & Client Relations Professional

Marko Stevanovic

Operations & Client Relations Professional

Expertise in Hospitality, Transportation & Retail

Los Angeles, CA 310-***-**** *****@*****.*** Career Profile

Customer-focused operations and service professional with extensive experience across the car rental industry, hospitality, retail, and field coordination. Skilled in client assistance, payments and logistics, team support, and maintaining smooth day-to-day operations. Known for strong communication, adaptability, and a hands-on approach to ensuring positive customer experiences.

Core Competencies: Customer Service • Car Rental Operations • Field Coordination • Payments & Cash Handling • Client Assistance • Hospitality Service • Inventory & Restocking • Team Collaboration • Positive Communication

Experience

BEVERLY HILLS CAR RENTAL Los Angeles, CA 01/2024 - 03/2025 Car Rental Attendant

• Assisted customers with reservations, vehicle selection, and contract processing.

• Handled payments, deposits, and insurance-related fees with accuracy and professionalism.

• Coordinated customer pickups and drop-offs, ensuring punctual and courteous service.

• Maintained fleet cleanliness and readiness, reporting issues to management.

• Delivered high-quality customer service in a fast-paced, high-demand environment. MARATHON CAR RENTAL Los Angeles, CA 01/2022 - 01/2024 Car Rental Attendant

• Supported daily rental operations including reservations, check-ins, and check-outs.

• Processed customer payments, extensions, and fee adjustments.

• Managed customer transportation between branches and airport locations.

• Assisted with inventory control, fuel checks, and basic vehicle inspections.

• Consistently recognized for maintaining a friendly, professional customer approach. VONS SUPERMARKETS Los Angeles, CA 12/2020 - 01/2022 Courtesy Clerk

• Assisted customers with bagging, returns, and locating items in-store.

• Ensured shelves were restocked and aisles maintained in clean condition.

• Collected carts and maintained store front for a safe shopping experience.

• Provided support to cashiers and supervisors during peak hours.

• Recognized for reliability, teamwork, and positive communication with customers. NCR CORPORATION Belgrade, Serbia 03/2018 - 01/2020 Field Service Coordinator

• Communicated with field engineers to schedule and coordinate service calls.

• Ordered replacement parts for ATM machines, ensuring timely repairs.

• Reported daily progress and service status to territory manager and team lead.

• Acted as the first point of contact for escalations, using positive communication to support customer needs.

• Maintained accurate service documentation and ensured SLA compliance. HARD ROCK CAFE Los Angeles, CA 2016 - 2018

Busser

• Supported servers by clearing tables quickly and efficiently.

• Ensured restaurant cleanliness, including restrooms and high-traffic areas.

• Assisted in restocking supplies to maintain service flow.

• Contributed to creating a welcoming atmosphere through courteous and attentive service. Education

ALFA University of Foreign Languages Belgrade, Serbia 2011 - 2020 Bachelor's in English Language and Literature

Other Skills

• Customer Service & Client Relations

• Car Rental Operations & Payments Handling

• Field Service Coordination & Scheduling

• Problem Solving & Conflict Resolution

• Inventory Management & Restocking

• Microsoft Office Suite (Excel, Word, Outlook)

• Communication & Interpersonal Skills

• Team Collaboration & Reliability

• Time Management & Organizational Skills

• Adaptability in Fast-Paced Environments

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