Remote Customer Support & Sales Agent

EZE-ENYINDAH OBINICHI KISMET

Port-Harcourt, Rivers State, Nigeria

Phone: +234 816-***-****, +234 907-***-****

Email: **************@*****.***

PROFESSIONAL SUMMARY

Graduate of History and International Diplomacy with proven experience in remote customer support, sales, and administration. Successfully managed a remote mobile data and POS business, where I qualified leads, scheduled client follow-ups, and resolved transaction issues. Certified in Jobberman Soft Skills, with a strong focus on professional communication and work etiquette. Highly organized, self-motivated, and fluent in English.

EDUCATION & CERTIFICATIONS

B.A. History and International Diplomacy

Rivers State University

2026

Secondary School Certificate (WAEC and NECO)

Total Education Development Academy

2022

Jobberman Soft Skills Course (Self-Paced)

Jobberman Nigeria

2026

WORK EXPERIENCE

Primary School Teacher

Lighthouse Royal Academy, Port-Harcourt 2026 – Present

· Manage day-to-day classroom administration and maintain accurate student records.

· Communicate complex topics clearly to pupils and parents, ensuring understanding and satisfaction.

· Schedule and coordinate parent-teacher meetings to discuss academic progress.

· Multitask effectively, balancing lesson planning, record-keeping, and classroom management.

Mobile Data & POS Agent (Self-Employed)

Port-Harcourt 2022 – 2026

· Handled customer communications remotely via WhatsApp and phone calls, providing timely support.

· Qualified leads and converted customer enquiries into sales by explaining data plans and services.

· Scheduled appointments and followed up with clients to ensure repeat business and customer satisfaction.

· Managed POS cash-out transactions and accurately maintained CRM-style records of all sales and transfers.

· Resolved complaints regarding failed transactions and reversals, calming frustrated customers and finding quick solutions.

SKILLS

· Customer Success & Support: Complaint resolution, active listening, client follow-up.

· Administrative: Scheduling appointments, maintaining CRM data, record keeping.

· Technical: Microsoft Word and Excel, WhatsApp Business, phone and chat communication.

· Sales: Lead qualification, persuasion, converting enquiries to sales.

· Remote Work: Self-motivated, organized, and capable of multitasking in a remote setting.

LANGUAGES

· English – Fluent

· Ikwerre – Native

· French – Basic

REFERENCES

Available on request.

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