Remote Inpatient Coding Quality Auditor

JACQUELINE PARKS, Coding Quality Auditor

Little Rock, 72202, 501-***-****, *****************@*****.*** SUMMARY Detail-oriented professional with over 15 years of experience in customer service and operations, seeking to leverage expertise in process improvement and documentation review for a Remote Inpatient Coding Quality Auditor & Educator role at OU Health. Proven ability to investigate complex issues, resolve inquiries, and facilitate operational efficiency through meticulous record-keeping and problem-solving. Eager to contribute to maintaining high standards of coding quality and providing valuable educational support within a healthcare setting.

WORK EXPERIENCE

Singles

Amazon

01/2022 – Present Little Rock

Sustained vigilance in surrounding environments to promote personal safety, safeguard team members, and uphold compliance with workplace safety standards during daily warehouse operations. Executed inventory processing through scanning, stowing, decanting, and packing products with efficiency and precision, guaranteeing accurate placement of items and timely shipment completion. Diagnosed and rectified operational challenges by investigating unscannable items, reporting damaged merchandise, mitigating inventory loss, clearing jams, and enhancing workflow.

Facilitated operational efficiency by tracking standard work metrics, addressing training requirements, contributing to procedural enhancements, and recognizing the need for additional support.

Job Coach

American Coop Covenant Community Development

01/2019 – 02/2020 Little Rock

Delivered personalized job coaching and employment support by assisting clients in developing workplace readiness, enhancing job retention skills, and pursuing individual goals.

Provided guidance in resume crafting, job search initiatives, interview preparation, and application processes to elevate employment prospects and overall career preparedness.

Oversaw client advancement, documented services rendered, and maintained precise records while ensuring adherence to program guidelines and organizational standards.

Engaged collaboratively with employers, staff, and community resources to uncover job opportunities, tackle employment obstacles, and support effective workforce participation.

Customer Service Representative

Arkansas Blue Cross Blue Shield

05/2006 – 02/2019 Little Rock

Fielded high-volume incoming calls from members and providers regarding health insurance coverage, billing inquiries, claim statuses, enrollment processes, and general account assistance while maintaining precision and service quality.

Resolved complex service and claims inquiries by reviewing documentation, conducting system investigations, tracking case activities, and ensuring prompt and accurate outcomes.

Clarified benefit structures, policy provisions, deductibles, copays, coinsurance, eligibility, and out-of-pocket liabilities to empower members to understand coverage and make well-informed decisions. Coordinated with claims, utilization review, and internal service teams to address escalated concerns involving authorizations, documentation, claim review processes, and account-related issues.

SKILLS Microsoft Office Suite (Word, Excel,

Outlook, PowerPoint)

Call center operations

High-volume inbound call handling Health insurance benefits Policy interpretation Deductibles

Copays Coinsurance

Eligibility Claims processes

Medical terminology Case research

Documentation review Record maintenance

Issue tracking Resume assistance

Customer service Job coaching

Employment readiness support Interview preparation Career guidance Collaboration with internal teams, employers, and community

resources

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