Senior HRIS & LMS Analyst

SUGANYA DAMODARAN

Milpitas, California 408-***-**** *******.*********@*****.***

PROFESSIONAL SUMMARY

Senior HRIS and Business Analyst with 20+ years of experience across the United States, London, and India supporting enterprise HR technology, Learning Management Systems (LMS), business analysis, reporting, operations, and stakeholder management. Expertise in Cornerstone LMS, Workday Learning, Workday Reporting, Salesforce, SharePoint, and Agile environments. Proven track record leading LMS migrations, streamlining operational processes, supporting global users, building dashboards and analytics, and driving cross-functional collaboration. Strong analytical, problem-solving, documentation, and communication skills.

CORE SKILLS

• Workday Learning & Reporting • Cornerstone LMS • HRIS Administration • Business Analysis

• LMS Migration & Implementation • Stakeholder Management • Agile & Scrum

• Dashboard & Reporting • Salesforce • SharePoint • SQL • Tableau • JIRA

• Process Documentation • User Training & Support • Data Analysis

PROFESSIONAL EXPERIENCE

eBay – San Jose, CA

Senior HRIS Analyst Feb 2018 – Apr 2026

Managed global LMS administration using Cornerstone LMS and Workday Learning.

Partnered with Strada (formerly Alight) and Workday teams to successfully migrate from Cornerstone LMS to Workday Learning.

Provided post-migration support, troubleshooting, onboarding, and user guidance for global LMS administrators.

Managed LMS permissions, licenses, system preferences, release updates, and operational support.

Collaborated with IT teams on data feeds, reporting requirements, and custom field configurations.

Generated enterprise-level and custom reports supporting learning analytics and business reporting.

Handled Workday Learning and LMS support queries through Salesforce and Workday Help.

Developed process documentation, operational procedures, and training guidelines.

Completed Workday Fundamentals, HCM Fundamentals, and Workday Reporting training.

Supported Workforce Optimization initiatives involving employee severance and benefits data uploads.

PayPal – San Jose, CA

Business Analyst Feb 2012 – Mar 2015

Supported the Data University team focused on onboarding, communications, and knowledge management initiatives.

Led ARC Support Queue integration with JIRA and documented end-to-end process flows.

Built dashboards and scorecards to track SOX Audit progress, Agile transformation, and SLA performance.

Conducted audience analysis to improve training communications and newsletter readership.

Maintained DTAgileHub SharePoint site with Agile metrics, updates, and transformation reporting.

Worked as Agile Scrum Master and supported enterprise Agile transformation initiatives.

Partnered with SumTotal LMS teams during onboarding and implementation activities.

Morgan Stanley – London, UK

Business Analyst Jun 2009 – Jan 2011

Gathered and analyzed business requirements for the SIRen Settlement Instruction Renovation project.

Facilitated monthly stakeholder meetings to prioritize enhancements and resolve operational issues.

Prepared business test cases, coordinated UAT, and managed defect tracking.

Worked closely with technology teams to implement enhancements and production fixes.

Recognized by leadership for communication management, data cleanup initiatives, and stakeholder coordination.

JP Morgan Chase – London, UK

Business Analyst Jun 2008 – May 2009

Supported the Da Vinci migration project involving Asset Management back-office operations.

Prepared business requirements, process flows, test plans, and change control documentation.

Coordinated with business, operations, and technology teams to ensure successful release execution.

Created operational runbooks and process documentation that improved testing efficiency and stakeholder clarity.

Provided automation recommendations using domain expertise in accounting and corporate actions.

DTCC – New York, NY

Business Analyst Apr 2007 – May 2008

Worked on the UW SOURCE underwriting redesign project for municipal securities processing.

Conducted requirement gathering sessions, workshops, testing, and validation activities.

Prepared user manuals, help documentation, and Visio process flows for technical and business teams.

Coordinated offshore and onsite testing activities and supported change request analysis.

Recognized for strong testing quality, documentation, and stakeholder collaboration.

Citibank – London, Jersey, Zurich, France & Luxembourg

Process Executive Oct 2002 – Mar 2007

Managed brokerage operations including trade processing, reconciliation, corporate actions, and settlements.

Led successful migration of Trading Desk operations from Citibank Barcelona.

Managed a team of 10 supporting wealth management and brokerage operations.

Handled critical client escalations and coordinated with traders and custodians for issue resolution.

Prepared ISO process manuals, operational documentation, and UAT test cases.

Received Rising Star Award and Star of the Quarter recognition for operational excellence.

EDUCATION & TRAINING

Workday Fundamentals Training

Workday HCM Fundamentals Training

Workday Reporting Training

Cornerstone LMS Training

Agile Scrum Training

TECHNICAL ENVIRONMENT

Workday Learning, Cornerstone LMS, Workday Help, Salesforce, SharePoint, Smartsheets, Tableau, SQL, Oracle, MicroStrategy, Teradata, JIRA, Rally, MS Visio, MS Project, Quality Center, Quick Test Professional, Bloomberg

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