Remote Travel Problem Solving Specialist

AUDREY MAHAL

Sarasota, FL ***** 315-***-**** ********@***.***

PROFESSIONAL SUMMARY

Healthcare administration and patient services professional with experience in patient intake, referral coordination, electronic medical record (EMR) data entry, appointment scheduling, insurance verification, documentation, and patient-facing support. Experienced in coordinating with clinical and admissions teams, protecting confidential patient information, and supporting efficient workflows. Brings additional leadership experience in staffing, scheduling, training, payroll, budgeting, vendor relations, and service recovery. Holds an MBA and a Bachelor of Science in Management, along with a Medical Assistant Certificate.

CORE COMPETENCIES

Healthcare Administration Patient Access and Patient Services Patient Intake Referral Coordination Admissions Documentation Support Electronic Medical Records (EMR) Data Entry and Documentation Accuracy Appointment Scheduling Insurance Verification HIPAA Confidentiality Clinical and Admissions Team Coordination Front Desk Operations Customer Service Issue Resolution and Escalation Management Staff Training and Supervision Workforce Scheduling Payroll and Budget Support Vendor Relations Microsoft Office Accounts Payable and Receivable

PROFESSIONAL EXPERIENCE

Care Navigator

Empath Health / Tidewell Hospice Bradenton/Sarasota, FL 2026–Present

Respond to inquiries received by phone, website, fax, and walk-in visits, helping connect patients with the appropriate Empath Health program.

Coordinate referral and intake workflows and help ensure required pre-admission and physician certification documents are collected.

Enter referral information accurately and promptly into the electronic medical record (EMR).

Communicate compassionately with patients, families, and referral sources while maintaining HIPAA confidentiality.

Collaborate with clinical and admissions teams to support coordinated transitions of care.

Medical Office Staff

Intercoastal Radiology Bradenton/Sarasota, FL 2025–2026

Welcomed patients and provided professional front-desk support in a busy radiology office.

Supported patient intake, appointment coordination, insurance verification, and accurate administrative documentation.

Maintained an organized reception area and helped support efficient patient flow during high-volume periods.

Airport Operations Manager

G2 Secure Staff – Sarasota Airport 2024–2025

Managed 60 employees across cabin cleaning, wheelchair service, curbside check-in, and baggage-running operations.

Coordinated vendor relationships with Southwest, Allegiant, Sun Country, Avelo, Breeze, and JetBlue.

Supported daily operations, budgeting, payroll, recruitment, terminations, corrective actions, and weekly vendor performance meetings.

Assistant Resort Manager

Sun Communities 2023–2024

Supervised housekeeping, front office, and maintenance staff and supported hiring, termination, counseling, and employee guidance.

Handled human resources liaison responsibilities, safe management, employee scheduling, and general operations.

Camp Host / Summer Manager

Ho Hum RV Park 2022–2023

Provided customer service, concierge assistance, and reservation management.

Supported hiring, human resources liaison duties, safe management, employee scheduling, and general operations.

Used RMS in connection with reservations and park operations.

Joint Venture Supervisor; Operations Manager; New Hire Classroom Trainer; Customer Service Agent; Reservations Sales Agent; Social Media

Delta Air Lines 2007–2022

Managed policy implementation, incident management, and escalations for call center operations.

Served as liaison to the Network Operations Center (NOC) and office leadership.

Oversaw workforce management activities, including real-time adherence, scheduling, and performance metrics.

Partnered with Emergency Response and Safety teams and conducted data analysis to identify process improvements.

Managed digital and social media channels to monitor and respond to customer sentiment.

Delivered customer service at airport gates, ticket counters, and baggage services while supporting safe operations.

Managed currency and assets, assisted a diverse global customer base, and handled incidents professionally in fast-paced environments.

Medical Assistant

Samaritan Health 2006–2007

Recorded patient vital signs and assisted with Pap smears, strep tests, minor surgeries, and blood draws.

EDUCATION AND CERTIFICATES

Master of Business Administration (MBA) — University of Phoenix

Bachelor of Science in Management — University of Phoenix

Medical Assistant Certificate — Computer Career Center, El Paso, TX

LANGUAGES

English and Urdu: fluent verbal and written communication Hindi and Punjabi: verbal communication

PROFESSIONAL ACTIVITIES

Active member, National Society of Leadership and Success (NSLS).

Former volunteer, Veteran’s Employee Network, during tenure with Delta Air Lines.

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