Detail-Oriented Enrollment and Mailroom Specialist
Resume:
Marlon Easton
Enrollment Specialist
Worth, IL **482
***********@*****.***
• Microsoft Office.
• Handled all incoming checks with mail. Handled receipts that came from incoming checks.
• Operated Neo Post mail operating machine/ picked up mail from the outgoing mail bins to be post- marked.
• Sorted mail
• UPS, Fed-Ex and DHL
• Strong Attention to Detail.
• Excellent Communication Skills.
Work Experience
Mailroom Clerk
Capital One-Chicago, IL
February 2016 to Present
• Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery
• Processed outgoing mail, including packaging, labeling, and arranging for courier or postal service pickup
• Maintained accurate records of all incoming and outgoing packages and correspondence
• Managed inventory of office supplies and replenished stock as needed to ensure smooth operations
• Responded promptly to internal inquiries regarding package status or location, providing excellent customer service
• Implemented new organizational system for sorting and storing incoming mail, resulting in improved efficiency by XX%
Enrollment Specialist
GOHEALTH (AEROTEK)-Chicago, IL
September 2015 to January 2016
• Provided excellent customer service to individuals looking to enroll, change, or update their health plans.
• Educated customers about the plan they are choosing.
• Strong knowledge of various health plan carriers such as Molina, Coventry, and Blue Cross/Blue Shield. Call Center Rep
MAXIMUS INC-Chicago, IL
April 2014 to August 2015
• Answered inbound calls in a high volume call center environment.
• Responsible for enrolling customers into health plans that will suit their needs.
• Educated customers about the health plan before they choose and assisted them to change their plan if necessary.
• Assisted in enrolling over 10,000 customers into health plans in the state of Pennsylvania last year.
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
• Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
• Achieved an average call resolution rate of XX%, exceeding departmental targets
• Maintained a positive attitude during challenging interactions with upset or irate customers, de- escalating situations effectively
Mailroom Clerk
GOLDMAN SACHS-Chicago, IL
October 2003 to March 2014
• Sorted mail into the correct mail slots and delivered to the clients.
• Logged in incoming packages such as UPS, Fed-Ex and DHL using E-trac and delivered them to the clients in a timely manner.
• Picked up mail from the outgoing mail bins to be post-marked using Neopost on a daily basis
• Delivered incoming/outgoing interoffice mail to the clients daily, picked up and sent out items to be messenger with a CMS system.
• Assisted clients with questions regarding the mailroom.
• Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery
• Processed outgoing mail, including packaging, labeling, and arranging for courier or postal service pickup
• Managed inventory of office supplies and replenished stock as needed to ensure smooth operations
• Operated postage meter machine to accurately weigh and affix postage on outgoing mail
• Responded promptly to internal inquiries regarding package status or location, providing excellent customer service
• Implemented new organizational system for sorting and storing incoming mail, resulting in improved efficiency by XX%
Education
High School Diploma
Rich East High School - Park Forest, IL
September 1984 to June 1988
Skills
• Shipping & Receiving
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