Executive Assistant & Billing Operations Expert

PROFESSIONAL SUMMARY

Highly organized Executive Assistant and Operations Coordinator with deep expertise in billing, payroll, AR/AP, time & expense management, liaison for employees, policy compliance, employee needs assessments and executivelevel administrative support. Known for supporting senior leaders, managing complex schedules and workflows, and ensuring seamless operational execution across multiple departments and global offices.

Adept at partnering with executives, employees, sales leaders, project managers, and highprofile clients to resolve issues, streamline processes, and maintain accuracy in fastpaced environments. Recognized for exceptional communication, discretion, and the ability to anticipate needs while driving organizational efficiency.

CORE SKILLS

Executive & Administrative Support

Employee Liaison

On boarding new employees with entering Time and Expenses

Calendar, Email & Meeting Management

Travel Coordination & Expense Reporting

Billing, Invoicing & Financial Operations

AR/AP, Collections & Cash Applications

Time & Expense Management (200+ employees) Washington DC, Dallas Texas, Chicago IL, United Kingdom, and Singapore

AP Dallas, Texas, Washington DC, New York NY Chicago IL, United Kingdom Singapore

Vendor & Client Relationship Management

SOW Creation, Contract Review & Compliance

Process Improvement & SOP Development

MultiDepartment Coordination

PROFESSIONAL EXPERIENCE

ACCOUNTING & PAYROLL SPECIALIST / EXECUTIVE ASSISTANT

Guidepost Solutions Dallas Texas, 05/2021 – 06/2025 Supported highlevel executives employees, while managing payroll, billing, and operational workflows across U.S. and international offices.

Provided direct executive support, including calendar management, reporting, meeting coordination, and confidential administrative tasks.

Managed payroll, timesheets, and expense processing for 200+ employees across Dallas, Chicago, Singapore, Washington DC, and London.

Oversaw A/P, invoice reconciliation, vendor communication, and financial reporting to ensure accuracy and compliance.

Reviewed contracts, certifications, and insurance to maintain project compliance and reduce operational risk.

Streamlined onboarding, office operations, and crossdepartment communication to improve workflow efficiency.

Partnered closely with employees, executives and project managers to support strategic initiatives and operational needs.

SR. CUSTOMER SERVICE SPECIALIST / BILLING SPECIALIST

Tribune Publishing Company Lewisville Texas 09/2016 – 01/2020

Managed endtoend digital billing, auditing campaign data, validating statements, and reducing billing errors across multiple business units.

Served as firstlevel supervisor, mentoring staff, escalations, and supporting training initiatives.

Collaborated with internal teams, technology, and major agency clients to ensure accurate invoicing and compliance.

Created SOPs and acted as Subject Matter Expert for acquisition integrations, improving billing accuracy and workflow efficiency.

Supported employees, leadership with reporting, performance monitoring, and operational improvements.

Supported leadership with travel, expense reports, and documentation.

BILLING SPECIALIST

Arnold Transportation Grand Prairie Texas 07/2015 – 07/2016

Prepared and processed billing in AS400, ensuring accuracy and adherence to contract rates.

Acted as Liaison for truck drivers’ issues.

Managed collections through GETPAID, resolving disputes and improving cash flow.

Assisted with cash applications, reconciliations, and financial reporting.

Acted as liaison between Service Sales, Executives, and Clients, ensuring clear communication and timely issue resolution.

Coordinated with Driver Payroll and Fleet Managers to ensure accurate and timely payments.

NATIONAL BILLING COORDINATOR / CPE SPECIALIST

Thomson Reuters Fort Worth Texas 05/2007 – 02/2014

Managed national billing operations, corporate contracts, and compliance documentation for highprofile clients.

Supported high level executive to liaison with other departments and clients.

Qualitychecked invoices, issued credits, and resolved contract discrepancies with sales and credit management.

Conducted UAT testing, trained users, and improved workflows through process analysis.

Strengthened client relationships through proactive communication, reporting, and issue resolution.

Created SOP documentation and supported audit readiness.

ACCOUNT SERVICES, BILLING SUPPORT AND CUSTOMER SERVICE

Practitioners Publishing Company / Thomson Reuters Fort Worth Texas 10/1995 – 05/2007

Resolved customer account, billing, and service discrepancies, improving accuracy and satisfaction.

Managed billing for member and association accounts and supported sales with account setup and upgrades.

Maintained performance metrics, including queue time goals and email response SLAs.

Collaborated across departments to implement process improvements and maintain quality control.

ACCOMPLISHMENTS

20+ years of success in executive and employee support, billing, customer service, and financial operations.

Added $500K in revenue within first three months as National Account Coordinator by identifying unbilled contracts.

Proven ability to train, mentor, and support teams in all department areas, including executives, employees and crossfunctional partners.

Consistently met demanding deadlines in fastpaced environments with high accuracy.

Ensured NASBA compliance for corporate CPE accounts.

Improved billing accuracy by partnering with Pricing Analysts, Technical Support, Sales, and Customer Service.

Strengthened operational efficiency by ensuring accurate driver payroll, paperwork submission, compliance and contract billing.

Contact this candidate