Data Entry and Customer Service Representative
Resume:
Katelyn Hoffa
Data Entry/Customer Service Representative - USRealty/Housepad LLP
Robesonia, PA
**********@*****.***
To obtain a position in an office setting that will utilize my administrative skills, as well as value my 10 years of customer service experience.
Authorized to work in the US for any employer
Work Experience
Data Entry/Customer Service Representative
UnrealEstate.comUSRealty/Housepad LLP - Womelsdorf, PA
August 2014 to Present
Responsibilities:
•Entering data onto the Multiple Listing Service (home address, price, features of property, tax information, and uploading photos)
•Reviewing Listing Contracts with potential and current customers. Making sure all information was following state rules and regulations.
•Reviewing paperwork submit. Making sure all required information is gathered and accurate.
•Processing credit card payments
•Answering incoming calls, returning voicemails, handling escalated calls and resolving complex issues,handling calls email correspondences.
•Processing changes and cancellations onto the Multiple Listing Service
•Software used: Internet Explorer, Google Chrome, Microsoft Word, Excel, Access, & Outlook. AdobeAcrobat Reader.
Guest Service Representative/Hostess
Homewood Suites - Wyomissing, PA
August 2013 to September 2014
Responsibilities:
•Handling guests reservations (checking guests in/out of the hotel using the OnQ software), proficient inanswering questions from the guests (such as directions, restaurants, pricing of the rooms, and providing information about the hotel rooms), handling cash and deposit responsibilities, following all procedures of the hotel, interacting with team members, preparing key packets for reservations.
•Interacting with guests, maintaining a clean work environment, food preparation, bartending, handling cash.
Externship
Penn State St Joseph Medical Center – Human Resources Department Reading, PA April 2014 to July 2014
Responsibilities:
•Assisting HR Assistant with new-hire paperwork: ID badge forms, I-9 forms, and policies/procedures.Filing active/terminated employees' paperwork: performance evaluations, FBI/Child Abuse clearances, benefit information, salary increases, and disciplinary corrective action forms. Data Entry, creating Excel Spreadsheets, inventory, preparing and organizing new hire orientation. File audits- updating files when required for accuracy, customer service duties. Sorting and distributing incoming mail, preparing outgoing mail, scan, fax, and copy necessary documents when required. Interviewing shadowing, payroll shadowing. Created standard business documents: Calendars, Labels, Employee Packet, and Letters. Tracking licenses for nurses through PA State website.
•Software used: Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat Reader, Internet, Standard database for employee records.
Customer Account Executive
Billing Department - Lebanon, PA
March 2009 to April 2012
Responsibilities:
• Answered incoming calls in an inbound call center, customer service, sales, payment transactions included: credit/debit cards & checks, corrected cable issues customers had with their service; billing Inquires and disputes, assisted other employees with questions, confirmed and updated demographic information, set appointments, solved problems.
Education
Associate in Business
Berks Technical Institute - Wyomissing, PA
July 2014
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Proficient November 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
November 2021
Demonstrating customer service skills in a call center setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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