Human Factors QA & Systems Test Engineer

Professional Profile

Adaptable Human Factors Engineer highly proficient in testing within various technical areas, with thousands of hours of combined experience testing new environments and technologies. Extensive experience in testing in Systems Integrated Testing (SIT), User Acceptance Testing (UAT), and Production (Prod) environments, monitoring testing progress in various test management tools, and leveraging remote-testing software.

Education

Five-Year Accelerated Bachelor/Master Program

M.S. in Human Factors and Systems, Embry-Riddle Aeronautical University, Aug 2013

B.S. in Human Factors Psychology, Embry-Riddle Aeronautical University, Aug 2013 Minors: Aerospace Life Sciences, Flight Test and Simulation

GPA: 3.625/4.0

Software Skills/Proficient Applications

3GIS (3 Geographical Information System)

WITBE remote-operating testing tool

Charles web debugging proxy software

JIRA project management tool

Statistical Package for the Social Sciences (SPSS)

TestRodeo software for viewing dynamic ad insertion (DAI) reports

Qtest, TestRail, and Octane test management tools

TMC (Test Measurement and Control) and MATE (Managed Automated Task Environment) automation software

Rale and Roku Deep Linking Tester software

SpringToolSuite4

Eclipse IDE (Integrated Development Environment)

Professional Experience

Infosys

September 2019 – Present

Quality Assurance Engineer

Supporting the following clients:

Charter Communications (June 2022 – October 2026)

oXumo Enterprise (Ent) Operating System (OS) Test Engineer (June 2026 – October 2026)

Validate the Xumo Ent OS platform across its components:

Reference Design Kit (RDK)

User Interface (UI)

New Xumo Ent OS Features

oReinstall

oClose All Applications

Xumo Remote (iOS) Application

oApplication Certification Test Engineer (June 2023 – June 2026)

Audit Quality Assurance teams across all platforms:

oSamsung TV

oVizio TV

oLG TV

oXumo TV

oXumo Stream Box

oiOS

oAndroid

oAndroid TV

oApple TV

oXbox

oOVP (Online Video Platform)

oChromecast

oFirestick Vega

oFirestick Legacy

oRoku

Certify and launch new applications and devices

Upload and publish the various platforms in their respective video stores

Conduct TDCS (Targeted Delivery Client Services) comparisons

Field automation outputs from various platforms

Investigate and optimize Artificial Intelligence (AI) solutions

Liaise closely with venders as necessary

oQuality Assurance Test Engineer (June 2022 – June 2023)

Manually assessed Spectrum Enterprise application on Roku platform for the Video Platform Testing team (VPT), providing Daily Status Reports release ensuring bugs are prevented from being released into production, thus improving the Charter customer user experience

Responsible for Production Testing, Debug Testing, and Regression Testing.

Proficient in:

TestRail Test Management Tool for tracking and managing test suites

Splunk tool for retrieving network data

Charles software for retrieving testing logs

Rale software for clearing Roku device cache and registry

Roku Deep Linking Tester software for conducting deep linking experiments

TMC Lab automation software for running automation scripts

TestRodeo and SpringToolSuite4 for creating and viewing DAI reports

Verizon (May 2021 – June 2022)

oManually assessed high priority and usability user stories across all environments:

oSIT

oUAT

oProduction Test

oConducted Regression Testing during Tasking and Orchestration (TnO) releases

oConducted Sanity Testing during other domain releases

oCo-ordinated with stakeholders across multiple teams including, but not limited to, content providers, development teams, and product owners to execute user-friendly improvements from inception to integration

oProficient in:

3GIS software for mocking the actions the Verizon technicians execute in the field

Mate automation software for creating and executing automation scripts

Utilized Qtest Test Management Tool for creating and organizing test suites that provide analytics

Utilized Canvas to rapidly develop customized forms to generate data needed to enable the team to move forward making informed decisions for stakeholders

oConducted testing in pre-production environments to capture bugs before deploying to production, and testing in production environment gave a real-user experience point of view resulting in improved user-friendly processes and procedures

Altice (February 2021 – May 2021)

oTrained a team of six to become proficient in using WITBE software to facilitate remote testing which was essential to ongoing success due to the COVID pandemic

Comcast (September 2019 – February 2021)

oPerformed quality assurance testing for SIT Linear and IPVOD (Internet Protocol Video on Demand) teams identifying bugs in development and preventing bugs from making it into production releases, resulting in increased customer satisfaction and improved viewership

oCompleted in-person Settops device testing and Remote/WITBE testing

Completed quality assurance testing of TVE (Television Everywhere)/T6 streams across all platforms:

Edge

Chrome

Edge Chromium

Firefox

Sarfari

iOS

Android

Gascon Villas

March 2017 – September 2018

Concierge

Streamlined and updated various processes and procedures

Introduced and trained hotel personnel how to use new hotel reservation software (rezOvation, BedandBreakfast) making booking reservations and housecleaning easier to track

SKYO

October 2016 – March 2017

Production Line Temp

Performed Quality Control inspections on hundreds of tools created per day

Assessed and improved production line processes leading to increased output based on flow with fewer injuries

Created, assembled, and packaged screwdrivers without processing any defects

M.S. Thesis on Videogame Flow

2013

Performed an empirical study investigating expert and novice videogame player immersion and performance, confirming appropriate challenge and skill level result in “flow”

Monitored 88 participants using SPSS

Montana State University (MSU) / Western Transportation Institute (WTI)

June 2010 – August 2010

Intern

Replicated Taylor’s seminal 1964 study, Driver’s Galvanic Skin Response and the Risk of Accident, to show that drivers aim to maintain a risk homeostasis level

Conducted research on factors influencing risk of accident using various technologies

oBioPac physiology equipment for capturing bio feedback (heart rate, sweat rate, etc)

oGPS (Global Positioning System) for tracking participants’ exact location at any time during the experiment

Memberships/Affiliations

Homeowners Association (HOA) (August 2025 – Present)

Knights of Columbus Ladies Auxiliary (2024 – Present)

Dreams Take Flight – Volunteer (January 2013 – Present)

Psi Chi Honor Society - Member (2012 – Present)

Dreamflight – Volunteer; Weekly (October 2011 – Present)

Accomplishments/Awards

Who’s Who Among Students in American Universities and Colleges (2011)

Classical Music Development Foundation - Honorary Committee Member (January 2006)

Certifications

Mastering Claude AI (June 2026)

Prompt Engineering (November 2025)

Secure SDLC Phases (December 2024)

AI Strategy (November 2024)

Advanced Certificate in Program Management (July 2024)

PbD – Privacy by Design Intermediate (DPO Official) (April 2024)

Introduction to Cyber Security in SDLC (January 2024)

Data Privacy and Privacy by Design Foundation (DPO Official) (July 2022)

Infosys Global Agile Certification (July 2022)

Introduction to Selenium (May 2022)

Introduction to Six Sigma (May 2022)

Testing Basics and Test Management (February 2022)

Essentials of Cloud Computing (March 2021)

Being Agile Aware (March 2021)

Being Cloud Aware (May 2020)

HMS Innovation Creativity (April 2020)

HMM Writing Skills (March 2020)

Institutional Review Board (IRB) (2010)

Interests/Extra-Curricular Activities

Tang Soo Do (October 2021 – Present)

oRed Belt

Dog Fostering (2020 – Present)

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