Assistant manager Retail Hospitality Dispensary Medical Cannibus

Laura Carosini

Assistant manager

Tampa, FL ***** +1-516-***-**** **********@*****.***

Willing to relocate: Anywhere

Work experience

Lead Dispensary Associate

Fluent Tampa, FL

Orlando medical/Tampa office

Brandon, FL

August 2024 to Present

Daily duties involve greeting patients, scheduling appointments, cash/credit transactions, customer retention, certification of patients, knowledge of HIPPA and responsible for telehealth visits . Lead Dispensary Associate

Fluent

July 2023 to Present

Dispensary Coordinator

Trulieve Tampa, FL

August 2020 to Present

My current position is a Store Coordinator @ Trulieve .Im currently responsible for opening/closing, reconciliation of the daily drawers,credit / debit terminals, new patient profiles, hosting, attending management meetings, and I am very familiar with the DOH and Medical Marijuana Laws as well ... Assistant Manager

Hope Thrift Store Tampa, FL

August 2019 to May 2020

Full time assistant manager responsible for opening and closing the store ..and all the daily operations of running a large store...inventory pricing sales merchandising and customer retention ..responsible for all money and credit card transactions ..Helping promote non profit fundraisers and bring awareness to the organization. Bartender/Manager

CJ's Tavern Tampa, FL

2015 to November 2019

Responsible for every aspect of managing a craft tavern ..Opening, closing, serving, inventory, all cash and credit transactions, training new staff and customer retention.. Lead Server / Catering / Bartender

Harley Davidson Restaurant Brandon, FL

2014 to 2015

Responsible for serving in a fast paced environment with detail to food and beverage service . .and concentration on training servers as well .Safe serve certificate

Salon Manager

Marcucc Hair Salon Malverne, NY

2011 to 2014

Responsible for the daily operation of a high end day spa ..knowledge if fashion trends and beauty industry as a whole

..Exceptional attention to detail and customer retention ...dealing with reps and extensive product and industry knowledge was required ..Appt setting, customer retention, and daily transactions required ..First point of contact with customers .. Head Server

Villa Formia Lynbrook, NY

2008 to 2011

Head server responsible for menu knowledge in a high end Italian restaurant..daily specials, keeping restaurant clean, restocking, phone orders, cash handling, training, up- selling, and catering Assistant Manager

Michael Kors New York, NY

2005 to 2008

• Increasing degree of responsibility, operational, administrative, fiscal and interpersonal acumen over tenure with regional and National leaders across multiple industries including restaurant & hospitality, retail, and salon services

• Skilled in providing customers with proactive, goal driven service and the rapid resolution of complaints & challenges designed to grow market share through increased customer satisfaction and retention

• Adept in the operational management of multiple businesses including administrative, marketing, and fiscal support services / scheduling / inventory management / ordering / sales & upselling of products & services / customer education & needs assessment / cash handling / credit & debit processing / returns & exchanges / merchandising / loss prevention

• Unique ability to effectively communicate and collaborate across departmental and organizational levels and build consensus through proactive stakeholder engagement

• Proficient in the supervision, training and mentoring of departmental personnel / work flow analysis / quality assurance Education

Bachelor's degree

Upper secondary education

Bachelor of Arts

Psychology (Bachelor of Science)

Molloy College

Skills

Customer service Restaurant experience Bar management Sales Quality Assurance Guest services Team management Behavior change strategies Social media management Customer relationship management (CRM) integration Computer Literacy Interviewing Microsoft Word Meeting or exceeding sales goals Organizational skills Excel Team development Microsoft Powerpoint Customer communication Event customer service Sanitizing surfaces Store Management Experience Word Prescription processing Pharmacy inventory replenishment Data entry Teamwork Account development Inventory control Computer operation Merchandising Managing customer accounts Serving Customer satisfaction tracking Sales management Productivity software Team Building Nutrition Marketing SAP Pricing Scheduling Integrity Pharmacy customer complaint resolution Cash handling machinery Cash drawer handling Upselling Cashiering Supervising experience Ethics Microsoft Excel Attention to detail Customer relationship building Customer support Loss Prevention Project Scheduling Front desk Cash register Client base expansion experience Conflict management Fashion retail Retail sales Data collection Team leadership Store management Grammar Experience Computer skills Analysis skills Profit & Loss Relationship management Microsoft Office Food safety Leadership Experience Staff development Bartending training Processing cash transactions Inventory management Typing Assistant manager experience Management Experience Hospitality Cash handling POS Initiative Management Schedule management Employee relations Sales transaction processing Food service Wellness coaching Time Management Inventory Product demos Training & development Customer inquiry handling Prescription intake Leadership Coachability Account management Territory management Administrative experience HIPAA Customer service management Retail management Inventory data entry Sales Experience Data management Customer Service Skills Communication skills Clear verbal communication

Languages

English

Certifications and licenses

Driver's License

Non-CDL Class C

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