Office Manager & Administrative Assistant

Barbara Ann Havemeier

***** **** *** ***

Gowen, MI 49326

616-***-**** Cell

************@*****.***

Employment Objective:

To bring my 30+ years in Office Management/Administrative Assistant/Customer Service into a company where I can utilize all my experiences and skills

Summary of Qualifications:

Experience in all area's of Customer Service/Receptionist/Administrative Assistant

Supervisor /Management

30+ years Front Desk/Receptionist/Administrative Assistant

Calendar Scheduling (outlook)

Quick Books

Emails (outlook)

Corporate Trainer

Marketing Coordinator

Computer software, spreadsheets, print programs and various other programs (Excel, PowerPoint, Microsoft Word)

Sales

Data Entry

A/P & A/R Auditing

Special Events Coordinator

Medical/Out Patient services

Knowledge of HIPPA Laws

Insurance Billing/Verifications (Commercial, Private, Medicaid and Medicare)

10 Key Proficient

Bartender/Server/Caterer

Prescriptions (calling in, writing, prior auth’s, samples)

07/2021 to date and (06/95-10/01) Family Outreach Center, Grand Rapids, MI 616-***-****)

($52,000)

Office Manager/Doctor Services Supervisor/Receptionist

Receptionist: Phones, scheduling of clients, incoming/outgoing mail, faxes, data entry, email, other office duties, phone in referrals (FIA, community mental health, other outside agencies and clients).

Office Manager: Supervisor of 7 employee’s (onsite and offsite; Hiring/Interviewing/new employee packets, training of new employees, banking, supervision, support staff meetings, daily/weekly/monthly, yearend reports (Financial, payroll and daily clerical/data entry), set up/maintained office equipment contracts and supplies, monitored all daily activity with the clients and staff, Other duties as needed thru out the agency, client intakes/screening, Monthly staff reviews. IT Support, Drug Screens. Assigning laptops and cell phones to new staff, open position ads (indeed, zip recruiter, Facebook). Payment arrangements/Collections

Doctor Services Supervisor: Work directly with Adult/Child Psychiatrist maintaining of scheduling of clients and monitored all charts and medications, dictation of notes, correspondence with drug representatives, contact person for commercial/private and Medicaid/Medicare, scoring psychological testing, vitals

(06\17 – 07/21) Creative Concepts Plus, Rockford MI, 616-***-****)

($18.50 hour) Sold the business

Office Assistant: Phones, Mail, Orders, Invoicing, Banking, Mailing of orders, Filing, setting up store front, layout of jobs, Office equipment and Supplies, A/P & A/R.

(05/15-06/17) Great Lakes Behavioral Health, Grand Rapids, MI 616-***-****)

($18.00 hour)

Office Manager/Doctor Support/Receptionist

Receptionist: Phones, scheduling of clients, incoming/outgoing mail, faxes, data entry, email, other office duties, set up/maintained office equipment contracts and supplies, monitored all daily activity with the clients and staff, Other duties as needed thru out the agency, client intakes/screening, Balanced daily payments

Doctor Support: Scheduling of clients maintained and monitored all charts and medications (direct contact with patients, pharmacies and prior auths) correspondence with drug representatives, contact person for commercial/private Ins and Medicaid/Medicare, Charting, dictation, vitals

(08/10-05/17) Arbor Circle, Grand Rapids, MI

($17.50 hour)

Office Manager/Dr Services Supervisor/Receptionist

Receptionist: Phones, scheduling of clients, incoming/outgoing mail, faxes, data entry, email, other office duties, Intakes, Triage Calls, Insurance verifications

Office Manager: Hiring/Interviewing/new employee packets, training of new employees, banking, supervision S, support staff meetings, daily/weekly/monthly, year end reports (Financial, payroll and daily clerical/data entry), set up/maintained office equipment contracts and supplies, monitored all daily activity with the clients and staff, Other duties as needed thru out the agency, client intakes/screening. Maintained phone list, setup voice mail, ordering of cell phones and setup of cell phones.

Psychiatric Support: Scheduling of clients maintained and monitored all charts and medications(direct contact with pharmacies case workers and families), correspondence with drug representatives, contact person for commercial/private and Medicaid/Medicare, scoring psychological testing, Charting, dictation, vitals, Lab orders and monitoring, head of safety committee/recipient rights/other committees in the agency, phone in referrals (FIA, community mental health, other outside agencies and clients),helped coordinate the annual events

(12/07-08/10) Business Strategy Inc., Grand Rapids, MI 49508 616-***-****)

($13.00 hour + monthly bonus)

Business Development Marketing Coordinator, Operations/Marketing Administrative Assistant, Statement Caller/Trainer

(09/2009 to date) Business Development Marketing Coordinator:

Organized yearly trade shows/booth, special events coordinator, power point presentations, assembled presentation packets, managed IAPP group memberships, testing and recertification’s, contact for all marketing material, Updating website, worked with outside advertising agency’s approving and submitting Ad’s, partnered with our sales team on special promotions and events, maintained all mailing lists from event’s, promotions, IAPP and other related events, tracked marketing spending, supported VP, business development as needed with client data base, prospects, assisted with the design and production of sales and operations related communications and supports all marketing initiatives and efforts,(includes trade shows, IAPP events, and chapter meetings, marketing research and advertising). Quarterly newsletter, ordered all office supplies, apparel, other misc duties as needed, receptionist duties, Calendar schedules, emails, organized travel arrangements for employees and presenters and clients attending conference and or trade shows. Organized dinners for 5-100 attendees.

(02/2009 – 09/2009) Operations/Marketing Administrative Assistant:

Audit finding reports, weekly, monthly, yearly spreadsheets, and other reports of ongoing audits, completed audits, scheduled conference calls (outlook), and assembled job start books, weekly auditor’s schedule, receptionist duties, emails

(12/2007 – 02/2009) Statement Caller/Trainer:

Process/Imaging statements and other paperwork: email/fax electronically/manually, researched customer data information for customers account #’s, contact name and numbers ect, clerical duties, imaging of documents, entered AP statements (E-Forms), phones, and other various duties, training of new employees, scheduling of jobs to be sent out (calendar)

(07/07-12/07) Remax/ Specialist, Grand Rapids, MI 49418 616-***-****)

($11.00 hour) part-time

Title Specialist/Marketing:

Processed listings, title work order/search, scheduling of inspections, and closing’s realtors’ schedules outlook calendar, daily/weekly/monthly reports, front desk receptionist, other office duties, emails, set up weekly ads for showings (Grand Rapids press), and quarterly for Remax Magazine

(10/01-05/07) GL Resources Inc, Grand Rapids, MI 49506

($15.18 hour)

Office Assistant/Sales/Customer Support:

Manufacturing Representatives for household furniture Companies

Answering phones, scheduling of shipments, Incoming/Outgoing mail, distribution of faxes, maintain office equipment and supplies, filing, emails, typing, Order processing, invoicing, tracking of shipments UPS/FedEx DHL and Freight forwarding companies Domestic/International (Suppliers, Freight handlers)

Monthly sales reports/ spreadsheets/ parts lists, customer database, quotes/samples

presentation packets/meeting agenda’s, minutes, travel arrangements, trade show/exhibits booth (layout, setup), pre-post reception planning (coordinator), annual company outings (planning, chaired)

(10/06-to 10/07) Rivertown Crossing Mall, Grandville 616-***-****)

($10.00 hour) part-time nights and weekends 2nd income

Customer Service Representative: Selling of gift certificates, bank deposits, stroller/wheelchair rental, carousel attendant, costume characters, and other various duties, phones, filing, computers, special events coordinator

(08/00-08/06) Axios, Inc

(Varied $6.50-15.50 hour) part-time nights and weekends 2nd income

Ticket Taker/Back up Supervisor /Head Usher,

Customer Service/ Bartender/Caterer/Suite Server:

Worked at Van Andel Arena, Devos Place, Amway Grand, White Caps, Berlin, Grand Valley State, Meijer Gardens, Special Events Coordinator

(07/91-10/95) Meijer Alpine NW, Walker, MI

Asst. Manager Trainee/Clerk/Cashier

Old Kent Bank, Grand Rapids, MI

Customer Service Rep/Floating Teller

NBD Bank, Grand Rapids, MI

Teller/Customer Service Rep/Back up head teller/Teller Trainer

Education:

1983 Graduated from Kenowa Hills High School (course of study Business)

1995 Graduated from Grand Rapids Educational Center (Everest)

Medical and Dental Administration/Management (3.9 grade point)

Accreditations:

Various Computer Class’s (Word, Excel 1&2,Unix, Dos, Windows, Outlook 1&2,Winzip, Voloview, Acrobat Reader, Photo Draw, Power Point, Quick Books) Bsap Operations, OnBase, BSI Access, Grand Rapids Realtor Board, Kent County Real-Estate, CPR/AED and Basic First Aid Certified, I have attended several classes in customer service (all certified), General Growth on line course’s (fundamentals of customer service, cash handling, fundamentals of retailing), Community Mental Health course's (all certified), Fundamentals of banking, Recipient Rights, OSHA, Community Mental Health Data base, Drug Prevention Course’s, RPMS software, Safety Laws, HIPPA regulations, IAPP(International Accounts Payable Professionals), working on CAPA certification, I am Suicidal Prevention and Awareness Certified. MAPPS, Online Pharmacy Auth’s. Head of safety committee, Recipient rights advisor /other committees in the agency,

Strengths and Abilities:

Trustworthy, reliable, hardworking, dependable, responsible, great communication skills, self-motivator/teacher, quick learner, enjoys volunteer work (toys for tots, relay for life, Susan Koman run, Ada in august day’s, other job related)

References:

Randy Brown: GL Resources 812-***-****, (Business, Personal)

Bev Rice: 616-***-****, (Personal)

Sargent Neil Gomez: Sargent Grand Rapids Police Department 616-***-****(Personal)

Dan Geolhoed: President Spend Med: 616-***-****, (Business, Personal)

Vonnie Sandner: RN Arbor Circle (retired): 616-***-****, (Business, Personal)

Contact this candidate