Frontend Developer Jr

URIEL LÓPEZ GARCÍA

Azcapotzalco, CDMX **-****-***3 ************@*****.***

PROFESSIONAL SUMMARY

IT Engineer with hands-on experience in technical support, system maintenance, and user assistance. Skilled in hardware/software troubleshooting, OS configuration, network diagnostics, and basic database management. Strong problem- solving abilities combined with clear, bilingual communication (English/Spanish) to resolve user issues efficiently in fast-paced IT environments.

TECHNICAL SKILLS

● Hardware & Systems: Computer assembly, hardware diagnostics, OS installation & formatting (Windows), maintenance.

● Networking & Support: Home/SOHO Internet troubleshooting, TCP/IP fundamentals, router/modem configuration, Remote Desktop Support.

● Software & Databases: React, Tailwind CSS, HTML, CSS, JavaScript, TypeScript, SQL Server, .NET, Visual Studio, Microsoft Office / Office 365, Excel data reporting.

● Core Competencies: L1/L2 Technical Support, Troubleshooting, Root Cause Analysis, Incident Resolution, User Support

& Training.

WORK EXPERIENCE

Freelance Front-End Developer — TroveBazar Aug 2026 – Present

● Built the front-end interface of the TroveBazar web application using React, TypeScript, and Tailwind CSS. Technical Support Representative (Bilingual) — Ttec CX Solutions Feb 2026 – Jun 2026

● Provided L1/L2 technical support for home internet, routing, connectivity, and hardware issues.

● Performed remote network diagnostics and guided end-users through step-by-step troubleshooting to restore service.

● Identified root causes of network/hardware malfunctions and documented incident details thoroughly in the ticketing system.

Customer Experience Advisor — Scotiabank Jul 2025 – Dec 2025

● Supported clients with daily banking system operations and digital platform troubleshooting.

● Maintained high user satisfaction by delivering empathetic, solution-oriented technical and transactional assistance under high call volumes.

Bilingual Agent — Foundever Mar 2024 – Apr 2025

● Managed real-time user requests and critical situations via phone support with a high first-contact resolution rate.

● Handled data entry, calculated logistics data, and generated operational reporting using advanced Microsoft Excel functions.

IT Intern — CIE Nugar Sep 2023 – Jan 2024

● Assembled, configured, formatted, and deployed computer equipment and software for organizational end-users.

● Diagnosed and resolved hardware/software technical issues to minimize employee downtime and maintain productivity.

● Automated internal processes and routine administrative tasks through custom programming scripts. KEY PROJECTS

● E-Commerce Platform: Programmed and designed a functional web application from scratch using modern web HTML, CSS, JavaScript, PHP, SQL.

● Inventory Control System: Developed a desktop application using .NET and SQL Server for real-time inventory tracking and reporting.

● ATM Simulator: Created a software application simulating core ATM banking operations, security protocols, and user transactions.

EDUCATION

Bachelor's Degree in Information & Communication Technologies (ICT) — TESCI Sep 2019 – Jan 2024 Technical Specialization in Programming — CETIS No. 95 Sep 2016 – Jul 2019 LANGUAGES

● Spanish: Native

● English: Upper-Intermediate (B2) — Full professional proficiency for technical support

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