Licensed Personal Lines Insurance Retention Agent

HEATHER A. SPEARS

Jackson, GA 678-***-**** *********@*****.***

Licensed Personal Lines Insurance Agent

Professional Summary

Licensed Personal Lines Insurance Agent with more than 20 years of experience delivering exceptional customer service, resolving complex customer concerns, and leading customer-focused operations. Experienced in insurance retention, policy servicing, leadership, dispatch, billing, and relationship building. Recognized for strong communication, empathy, and the ability to build trust while finding solutions that benefit both customers and the business. Core Competencies

• Customer Retention

• Licensed Personal Lines Insurance

• Customer Service

• Policy Servicing

• Conflict Resolution

• Relationship Building

• Leadership

• Coaching & Mentoring

• Billing & Account Management

• Problem Solving

• Microsoft Office

Professional Experience

Licensed Insurance Agent GEICO

May 2024 – Present

• Currently serve in the Retention Department, helping customers understand coverage, overcome concerns, and retain their policies.

• Previously worked in the Customer Service (DD) Department assisting policyholders with servicing needs.

• Licensed in nearly all U.S. jurisdictions for Personal Lines Auto insurance.

• Provide policy reviews, billing assistance, coverage education, and high-quality customer service.

Service Manager Colony Tire, Inc.

Jan 2022 – Dec 2022

• Managed daily service operations and dispatched technicians.

• Delivered outstanding customer service while resolving customer concerns. Assistant Manager Southern Tire Mart

Jan 2019 – Jan 2022

• Managed employees, inventory, sales, and customer satisfaction. Billing Clerk / Service Snider Fleet Solutions

Jan 2010 – Jan 2019

• Managed billing for local and national fleet accounts exceeding $1 million monthly.

• Resolved billing issues and coordinated service dispatch. Customer Service Representative Georgia Power

Jan 2005 – Jan 2007

• Provided account support, billing assistance, and new service setup while delivering exceptional customer care.

Education

Gordon State College, Barnesville, GA

Bob Jones University, Greenville, SC

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