Customer Service & Retail Operations Professional

KIM BAKER

Weatherford, TX 817-***-**** ***********@*******.***

CUSTOMER SERVICE & RETAIL OPERATIONS PROFESSIONAL

PROFESSIONAL SUMMARY

Dependable and customer-focused professional with experience in retail sales, customer service, and business operations. Known for building positive customer relationships, working effectively with team members, and providing reliable service in fast-paced environments. Strong work ethic, excellent communication skills, and a commitment to helping customers and supporting store operations.

CORE SKILLS

Customer Service • Retail Sales Support • Team Collaboration • Communication • Problem Resolution • Inventory & Stocking • Merchandise Organization • Customer Relations • Dependability • Time Management • Leadership • Sales Support • Adaptability

PROFESSIONAL EXPERIENCE

Lowe's Home Improvement

Paint Department Associate 2020-2021

Assisted customers with paint selection, color matching, supplies, and project recommendations.

Provided outstanding customer service in a fast-paced retail environment.

Maintained merchandise displays and organized department inventory.

Assisted contractors and homeowners with product selection and purchasing decisions.

Worked closely with team members to support daily store operations.

Maintained a clean, safe, and organized department.

Independent Contractor

Property Maintenance Services 2021-Present

Work directly with customers to understand needs and provide quality service.

Build positive relationships through professionalism, communication, and reliability.

Maintain strong attention to detail while ensuring customer satisfaction.

Adapt to changing priorities and complete work efficiently and safely.

Consistently earn repeat business through dependable service and follow-through.

Owner / Operator

Kim's Quality Preservation 2007-2019

Owned and operated a successful property preservation business for over 12 years.

Built strong customer relationships through responsive service and professionalism.

Managed day-to-day business operations and maintained a high level of customer satisfaction.

Demonstrated reliability, accountability, and a strong commitment to serving clients.

Coordinated multiple projects while consistently meeting customer expectations.

Internet Sales Coordinator

Jerry's Chevrolet 2005-2007

Managed customer inquiries and internet sales leads.

Coordinated communication between customers and sales staff.

Maintained lead-tracking systems and customer records.

Provided outstanding customer service and follow-up support.

Assisted in building strong customer relationships and sales opportunities.

EDUCATION

University of North Texas - Advertising Art / Journalism

Weatherford College - Advertising Art

Angelo State University - General Studies

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