IT Deployment & Desktop Support Technician

HINA KHAN

Westfield, IN 317-***-**** ****.****.**.****@*****.*** www.linkedin.com/in/hina-khan-045aa73b2/ PROFESSIONAL SUMMARY

CompTIA A+ certified IT Support professional with hands-on experience in Windows administration, desktop support, enterprise workstation deployments, and hardware installation. Skilled in monitor refresh projects, workstation setup, cable management, hardware troubleshooting, and supporting Windows devices in enterprise environments. Strong customer service, communication, and problem-solving skills with a passion for learning new technologies. Seeking a Desktop Support, IT Deployment, or Junior System Administrator position where I can contribute technical expertise and continue growing in enterprise IT TECHNICAL SKILLS

Hardware: PC Maintenance, BIOS/UEFI, Desktop & Laptop Troubleshooting, Enterprise Workstation Deployment, Monitor installation, Monitor Refresh, Dell Hardware deployment, Peripheral Configuration, Cable Management, USB-C Connectivity, Docking Station Installation Operating Systems: Windows, Linux, macOS, Command Line Tools Networking: TCP/IP, DNS, DHCP, Routers, Switches, Ethernet connectivity, Basic network troubleshooting Security: Firewalls, Antivirus, Endpoint Protection Virtualization: Virtual Machines, Hyper-V, VMware

Mobile Devices: Android, iOS Configuration and Troubleshooting CERTIFICATES

CompTIA A+ Core 1: 220-1201, Core 2: 220-1202 April 2026 IBM SkillsBuild Cloud Computing Fundamentals April 2026 EDUCATION

Per Scholas IT Support Program Indianapolis, IN Completed May 2026 University of Karachi Bachelors of ARTS in Criminology Karachi, Pak January 2014- January 2016 PROFESSIONAL EXPERIENCE

IT Deployment Technician (Contract) F2OnSite – GEICO Monitor Refresh Project July – August 2026

● Deployed and configured desktop workstations for end users.

● Installed and configured dual-monitor setups and monitor arms.

● Installed monitors, docking stations, keyboards, mice, and other peripherals.

● Connected and tested USB-C docking stations and workstation equipment.

● Performed cable management to ensure clean and organized workstation setups.

● Replaced existing workstation hardware with new equipment during refresh projects.

● Verified proper operation of monitors, peripherals, and connected devices before deployment.

● Assisted with enterprise-wide workstation deployment while following project standards and timelines. Kiddies Academy Westfield, IN April 2025 - January 2026

● Supervised 10–15 children daily in a structured classroom environment, ensuring safety and reducing incidents.

● Planned and implemented educational activities, improving children’s participation and learning outcomes.

● Maintained a clean and organized classroom, creating a safe and efficient learning environment.

● Communicated with parents regarding progress and behavior, strengthening trust and engagement.

● Managed multiple tasks simultaneously in a fast-paced environment, ensuring smooth daily operations.

● Identified and resolved minor issues quickly, minimizing disruptions in classroom activities. IGL Foreign Education Firm Karachi, Pakistan August 2021- February 2024

● Managed daily branch operations and supervised a team of 20-25 staff, ensuring efficient workflow and productivity.

● Handled 20+ customer inquiries daily, resolving issues and improving customer satisfaction.

● Trained and mentored new employees, reducing onboarding time and improving team performance.

● Implemented process improvements, increasing operational efficiency and reducing delays.

● Maintained client records and documentation, ensuring accuracy and compliance.

● Demonstrated leadership and decision-making skills, supporting business operations and team success. 2

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