Government Program Management & Engagement Leader

Davedda J. Smith, PsyD

**** ******* **** **., *** 2204, N. Chesterfield, VA 23552 910-***-**** *********@*****.***

Professional Summary

MANAGE LARGE-SCALE EMPLOYEE & CLIENT PROGRAMS TO ENHANCE BUSINESS GROWTH

Solutions-driven Government professional with experience in managing and developing value-added programs for employee engagement, talent management, and client relations. Conceptualizes and executes program vision from start to finish and manages complex milestones while adapting to changes and shifting priorities. Lead in delivering strategic initiatives proven to improve systems, processes, and bottom-line results.

Key Accomplishments:

27 years of progressive Government experience for HUD and Veteran agencies in program management, organizational development, training, coaching, and improvements in communication.

16 years of experience in developing monitors to measure the effectiveness of multiple government-based programs, fact-finding, and gathering market research to provide recommendations to implement seamlessly.

Skilled expert in employee engagement, change management, and personality assessment to build teams, improve relationships, hire effectively, and develop program policies, regulations, standards, and procedures for large organizations.

Core Competencies

■ Program Management ■ Project Management ■ Problem Solver ■ Analytical Skills ■ Adaptation to Changing Technology

■ Communications ■ Presentations ■ Developing Policies & Procedures ■ Budgeting ■ Tracking Program Performance

■ Identifying Problems & Providing Resolutions ■ Team Leadership ■ Trainer ■ Facilitator ■ Coach/Mentor

Professional Experience

Department of Housing Urban Development, Washington, DC January 2021 - PRESENT

Senior Management Analyst, $161,000

Responsible for driving stronger engagement and opening lines of communication with current and potential employees through managing the communications of events, correspondences, and program initiatives. Manages a digital communications content calendar. Coordinates the Employee Satisfaction survey, results, and action plans.

●Serve as a organizational lead, Administrator of the PIH Employee Engagement Program. Defined, planned, and developed new policies, regulations, and objectives, to implement employee engagement activities to enhance morale, communication, collaboration, and connection for PIH HQ and field organizations nationwide.

●Developer and Digital content manager for the PIH Employee Engagement site and creator of the program office and sub-program sites within the organization.

●Co-Lead for the Engagement Initiative Senior Sponsorship with high-level managers on workforce matters to implement action plans to improve relationships between leaders and subordinate staff and field organizations nationwide building equity in the organization.

●Assists and advised supervisors on Time and Attendance, along with FlexiPlace Agreements, for program offices to ensure timesheets are processed following OPM guidance, resolving complex issues with timekeeping matters.

●Develop and implement policies, procedures, and processes for employee engagement activities, resource management personnel communications, and presentation on employee survey analysis annually.

●Certified Personality Consultant, providing pilot DISC Assessment for Employee Engagement Consultants and debriefing the purpose, plan, and transformation of the results and analysis.

●Prepare oral and written reports and presentation and prepares graphs and drafts that presents clear concise analytical results. Provides staff support for formal presentations.

●Prepare for the annual roll-out of FEVS, analyze, and evaluate the results and recommend resource studies and needs to assist the program office to create action plans to make a difference in their offices.

Veterans Benefits Administration, Washington, DC June 2020 – January 2021

Program Analyst, $153,000 annually

Drove employee engagement and helped teams to collaborate and maintain a positive team spirit. Organized group training events, and collaborated with multiple offices for training, and people-centric training programs. Managed the training program digitally with Learning Management System (LMS) for employees and contractors. Managed a digital communications content calendar. Coordinated the Employee Satisfaction survey, results, and action plans.

●Performs an annual assessment of training needs for Office of Business Integrations staff, manages training program development and implementation, and manages the Office of Business Integrations training budget.

●Managed the workload for contract staff and managed Learning Management System (TMS) for training, employee engagement activities, and assessments.

●Define, plan, develop and implement employee engagement activities and oversee the learning management system to assist staff with mandatory and regular training needs.

●Develop and disseminate guidance regarding education, training, and instruction, to include performance and assessment procedures for organization-wide training and provide marketing, support materials, and data analysis from evaluations.

●Coordinates for the Office of Business Integrations, Headquarters, and the field, the process, and procedures for the management of the commercial credit card program for training.

●Directed and managed the Employee Resource portal and Employee Engagement website.

●Created a centralized communication portal for employees that increased organizational transparency on all levels.

●Provide expert-level advice and guidance to leadership and other service components in collaboration to plan, conduct and measure the effectiveness of the training programs.

Veterans Benefits Administration, Washington, DC June 2020 – August 2020

Supervisory Executive Assistant (Detail), $145,000 annually

Managed the Executives’ professional calendar and meeting requests, travel arrangements, coordinating appointments, and ensuring the office operated seamlessly. Served as an effective gatekeeper that prepared well-researched and accurate documents; managed busy calendars, and efficiently handled daily office tasks. Reviewed and filtered all incoming and outgoing mail, calls, emails, and faxes. Drafted and approved written communications, reports, presentations, and spreadsheets. Attended staff meetings and provided notes. Directed an annual audit regarding Purchase Cardholders.

●Supervised 2 Administrative Office Staff, and was responsible for monitoring training, development, benefits, leave, and performance assessments.

●Created Staffing and Organizational Chart reports that provided transparency and clarity on organizational recruitment structure.

Veterans Benefits Administration, Washington, DC November 2016 – June 2020

Program Analyst, $139,000 annually

Developed effective corporate communication strategies that adhered to the organization’s style guide, ensuring high-quality and error-free writing. Fostered relationships with advocates and key persons including Congressional organizations, Line of Businesses, and the Office of Inspector General. Assisted in the communication of strategies and messages from senior leadership. Responsible for the coordination of employee and management training programs.

●Prepare for the roll-out of the All-Employee Survey (AES), analyze, and evaluate the results and recommend resource studies and needs to assist the organization to create action plans, here from employees regularly, and make a difference in their offices.

●Expert SharePoint developer, enhancing communication access to all employees in the organization.

●Managed and executed training for 114 staff members on various professional development topics.

●Develop and disseminate guidance regarding education, training, and instruction, to include performance and assessment procedures for organization-wide training and provide marketing, support materials, and data analysis from evaluations.

●Conducts special cost-benefit analyses, studies, reports, surveys, inquiries, and evaluations for special projects, programs, and specialized training opportunities to support the organization’s mission.

●Project Manager and developed work methods, practices, and procedures that assisted team members in building effective communication strategies and successful outcomes transforming the organization and increasing morale.

●Provides advice and technical assistance on all personnel matters relating to recruitment and staffing position management and job classification to leaders to stay abreast of job descriptions aligning with performance.

VHA Office of Client Relations, Washington, DC May 2017 – September 2017 Client Relations Specialist (Detail), $125,000 annually

Built relationships with key VA clients in resolving complex issues and complaints regarding the VA Medical Center. Adhered to compliance relating to documenting and filing regarding fraud, whistleblowing, abuse, and mismanagement.

●Advocate for Veterans across the nation, with complaints to gain access to care, customer service complaints, and questions regarding benefits. Using critical thinking skills to assist Veterans and work with field medical and primary care clinics to collaborate in the coordination of care throughout the US.

●Prepares replies to inquiries from members of Congress, other government agencies, and field offices for Veterans needing assistance with medical care.

●Recorded data in the ExecVA Contact Management System electronic database that was monitored by VHA, VBA, and the VA Under the Secretary for Health’s office.

Veterans Benefits Administration, Washington, DC March 2015 – November 2016

Human Resource Liaison, Program Analyst, $89,500 annually

Planned, managed, and evaluated programs, operations, and processes. Conducted research, analyzed complex data sets and systems, identified trends, and prepared reports, and recommendations. Drafted policies and procedures, assisted with budgeting processes, and tracked and evaluated operational and program performance. Provided expert guidance to optimize systems, procedures, and processes. Evaluated operational and program effectiveness and developed solutions to make improvements and address performance issues.

●Served as the team lead for human resource matters. Assists and advises supervisors and leaders in the development of recruitment and staffing packages for the organization.

●Plans, Coordinates, and provides advisory services to all supervisors for managing the Recruitment Process to support Supervisors, complete the interview process, and monitor the points per interviewee, to make a final selection.

●Define, plan, develop and implement recruitment process for potential candidates. Track the progress of each candidate through the interview process, ensuring all documentation was recorded.

●Report summary to the leadership of the recruitment activities, retention, and staffing levels on workforce management issues in the organization.

●Created process flows, standards of operation and policies to communicate to the organization how the administration functions for clarity and transparency. enhance the improvement of services to clients for training, timekeeping, and recruitment.

●Volunteered to recruit (Schedule A) disabled college students for Summer Work Programs throughout government agencies.

●Directs procedures clearance actions to the appropriate officials from other Department of Veterans Affairs organizations and program offices. Maintains files of procedures for clearance actions.

Education and Professional Development

Doctor of Psychology, Mediation, Conflict Management University of the Rockies, Denver, CO

Master’s in Human Relations, Mediation, Counseling University of Oklahoma, Norman, OK

Bachelor’s in Business Administration, Marketing/Promotion New Mexico State University, Las Cruces, NM

Licenses and certifications

Certification, Performance Management FAC/PM Level 3 2021

Certification, Contract Officer Representative FAC/COR Level 3 2020

Certification, Change Management 2019 Acuity Institute

Certification, Management Leadership Graduate 2017 American University

Certification, Mentor and Coach 2011 Veteran Healthcare Administration

Certification, Basic Mediator Training Program 2005 Mediation Network of North Carolina

Certificate of Completion, Impact, Leadership Conference, Leadership 2021 ENTRE Nation, Austin, TX

Certificate of Completion, Insight, Leadership Conference, Network, and Leadership 2022 ENTRE Nation, Denver, CO

Certification, DISC Assessment, Personality Consultant 2022 John Maxwell Leadership Group

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