Workplace Facilities & Office Operations Manager

Byron Roberts

646-***-**** ************@*****.*** Middleborough, MA

PROFESSIONAL SUMMARY

Facilities and Office Operations professional with 20+ years of progressive experience supporting corporate, financial services, legal, and professional-services environments. Proven expertise in facilities operations, vendor and contractor management, preventive maintenance, office moves, space planning, access control, workplace services, safety compliance, budget tracking, employee onboarding/offboarding, and executive support. Experienced in coordinating cross-functional initiatives, resolving workplace issues, maintaining service levels, and delivering a safe, secure, efficient, and client-ready workplace experience.

CORE COMPETENCIES & TECHNOLOGY

Facilities Operations • Office Management • Workplace Operations • Vendor & Contractor Management • Preventive Maintenance • Building Maintenance • Space Planning • Office Moves & Relocations • Project Coordination • Budget Tracking & Forecasting • Health & Safety Compliance • Emergency Preparedness • Access Control & Visitor Management • Employee Onboarding/Offboarding • Work Order Management • Inventory & Procurement • Conference Room & Event Support • Stakeholder Management • Executive Support • Microsoft Office: Word, Excel, PowerPoint, Outlook • DocSmart • JurisSuite • Equitrac • 3E Procurement • SV3 • Genea HVAC Scheduling • SIEMENS HVAC • ANGUS • OpenBlue Workplace Facilities Management • A/V Setup

PROFESSIONAL EXPERIENCE

Corient Boston, MA

Office Manager Aug 2024 – Present

• Coordinate office maintenance, repairs, renovations, preventive maintenance, and day-to-day workplace operations.

• Manage vendor and contractor relationships for cleaning, plant maintenance, equipment servicing, repairs, and facilities projects.

• Supervise facility staff, vendors, and contractors while maintaining service quality, responsiveness, and workplace standards.

• Partner with real estate, corporate teams, reception, executive assistants, and IT to support employee and client needs.

• Lead building stakeholder relationships and support lease compliance, facilities policies, procedures, and operational standards.

• Monitor facility budgets through forecasting, expense tracking, vendor coordination, and cost-conscious purchasing.

• Oversee access control, visitor management, employee onboarding/offboarding, office moves, renovations, and expansions.

• Conduct and document facilities inspections; support health and safety requirements and maintain emergency materials.

• Coordinate office technology needs with IT, including repairs, equipment support, and IT asset inventory.

Apollo Global Management New York, NY

Facilities Coordinator Mar 2023 – Jul 2024

• Conducted daily facility walkthroughs and identified maintenance, repair, safety, and workplace service needs.

• Managed evening porter operations and assigned daily tasks to maintain workplace standards.

• Adjusted HVAC settings using SIEMENS and coordinated building systems needs with internal and external stakeholders.

• Received and monitored contractors during office projects and submitted vendor access requests to building management.

• Set up, broke down, and reset conference rooms for meetings and events; assembled furniture and office equipment.

• Maintained facilities trackers, work lists, vendor reports, and project documentation to support operational visibility.

• Coordinated employee relocations, ordered facilities supplies, and communicated office needs with building management.

• Responded to facilities inquiries and ensured timely follow-up through completion.

Five Rings Capital LLC New York, NY

Facilities Coordinator Aug 2021 – Mar 2023

• Maintained office space, furniture, equipment, and workplace infrastructure in a high-performance financial services environment.

• Oversaw repair and maintenance projects, coordinating vendors and internal stakeholders to minimize operational disruption.

• Supported fire safety and emergency response programs and served as Deputy Fire Warden.

• Coordinated space planning, internal office moves, facility programs, vendor relationships, and sourcing of new service providers.

• Managed facilities projects from planning through completion while maintaining continuity of business operations.

Ashurst LLP New York, NY

Facilities/Operations Coordinator Jun 2019 – Jul 2021

• Served as first point of contact for building and workplace issues, coordinating timely resolution with vendors and building management.

• Conducted facility walkthroughs and equipment sweeps; maintained printers, copiers, conference rooms, and office supplies.

• Managed vendor relationships, invoices, badge/access requests, vendor requests, and office service delivery.

• Supported office relocations, internal moves, construction projects, meetings, new-hire setups, and repairs.

• Provided operational support to Senior Managers and Managing Directors while maintaining a professional client-ready environment.

The Raine Group New York, NY

Facilities Coordinator Sep 2018 – May 2019

• Opened the office daily and conducted walkthroughs and equipment sweeps to identify workplace needs.

• Managed copier supplies, vendor relationships, service requests, and cost-effective facility support.

• Entered HVAC and security requests using ANGUS; monitored critical systems and BMS alerts.

• Tracked work-order completion and invoices and coordinated facilities support with HR and employees.

Browne George Ross New York, NY

Office Services Coordinator Feb 2016 – Mar 2018

• Managed office supply inventory, mail operations, postage, and daily office services for a legal environment.

• Conducted facility sweeps and supported legal staff with document production and operational requests.

• Assisted IT with equipment issues and completed confidential document delivery to courts and counsel.

• Created, filed, copied, and bound legal documents while maintaining accuracy and confidentiality.

Glocap Search / Gainor Staffing / The Goodkind Group New York, NY

Office/Facilities Coordinator (Temporary) Dec 2011 – Jan 2016

• Supported office and facilities operations across multiple client environments, maintaining supplies, pantries, meeting spaces, and storage areas.

• Managed vendors and service delivery, supported security systems and BMS alerts, and coordinated internal moves and new-hire setups.

• Built furniture, adjusted HVAC, managed mail operations, and distributed reports while responding to employee needs.

Concept Capital New York, NY

Office Administrator Feb 2006 – Nov 2011

• Provided administrative and operational support to Senior Managers and Managing Directors.

• Prepared executive reports, coordinated calendars and appointments, and scheduled meetings and business activities.

• Managed mail, events, catering, bookings, office supplies, and equipment support in coordination with IT.

EDUCATION

Berkeley College New York, NY — Coursework Completed, 2011

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