Assistant Store Manager Operations & Customer Service Leader

Sydney Waters

Salisbury, MD 443-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Customer service and operations professional with 15+ years of experience in retail leadership, sales, team development, and business operations. Currently oversees more than 100 associates, with strengths in customer relationship management, conflict resolution, staff training, financial reporting, and operational improvement. CORE SKILLS

Customer Service & Complaint Resolution • Account & Relationship Management • Sales & Negotiation • Team Leadership & Coaching • Scheduling & Recruiting • Financial Reporting & Budgeting • Operations & Inventory Management • Microsoft Office

& Outlook • Data Entry & Recordkeeping • Communication & Problem-Solving PROFESSIONAL EXPERIENCE

Assistant Store Manager, Operations Marshalls / The TJX Companies Salisbury, MD October 2023 – Present

• Manage and direct the work of more than 100 associates while maintaining overall operational accountability.

• Plan daily work activities, allocate assignments based on business needs, and develop strategic schedules aligned with payroll budgets.

• Manage the flow and distribution of store merchandise and supplies to meet business needs and maintain efficient backroom operations.

• Ensure adherence to inventory-control standards to minimize shrink and collaborate with Loss Prevention on risk-reduction programs.

• Review operational reports and audit results, identify issues and opportunities, and develop action plans to improve performance.

• Oversee financial operations, accuracy, risk mitigation, facilities coordination, employee safety, labor compliance, and administrative records.

• Interview, hire, coach, evaluate, recognize, develop, and when necessary discipline associates. Key Carrier / Merchandiser Marshalls / The TJX Companies Maryland May 2021 – October 2023

Supported store leadership and day-to-day operations in an on-site, fast-paced retail environment. Applied leadership, organization, merchandising, sales, and customer-service skills while supporting merchandise execution and operational priorities.

GIA Diamond Essentials Certified / Key Holder Park Place Jewelers Ocean City, MD May 2016 – April 2021

Served as key holder and fine-jewelry sales associate with responsibility for store organization and merchandising. Coordinated customer watch and jewelry repairs with outside companies and the on-site jeweler. Created a training/study booklet for new associates covering product knowledge, special orders, chains, stones, gold, and store procedures. Front End Supervisor Bed Bath & Beyond

Ocean City, MD May 2011 – October 2016

Held a front-end supervisory role supporting customer service and retail operations. EDUCATION & CERTIFICATION

Bachelor of Fine Arts, Interdisciplinary Object Design Towson University, 2015 GIA Diamond Essentials Certification

LINK

linkedin.com/in/sydney-waters-45315096

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