Administrative Services Manager
Resume:
VERUSCHKA PERAZA
McMinnville, Oregon
*********@*****.***
Multilingual administrative professional with over 20 years of experience in high-level coordination and client relations. Deliver exceptional Client Experience by managing complex Client Communications and Scheduling across diverse industries. Expert at utilizing Digital Tools for Record Maintenance and workflow optimization to support Travel Planning and high-quality service delivery.
WORK EXPERIENCE
SELF EMPLOYED
Intuitive Life Coach / Business Owner 2008 – Present Oversee daily client workflows independently, ensuring high-quality communications and consistent follow-up to support personal development goals.
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Manage complex scheduling and administrative operations for a private client base, utilizing digital tools to track progress and life planning.
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Deliver motivational support and mentorship through structured coaching, proactively identifying and resolving client challenges.
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Maintain comprehensive client records and professional documentation while managing all business logistics and communications.
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LUTHERAN COMMUNITY SERV. NW
Adm. Service Coordinator 2020 – 2024
Provided high-level administrative support to clinical leadership, overseeing daily operations and internal scheduling for maximum efficiency.
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Coordinated schedule template creation and platform training on Credible to ensure team productivity and seamless internal system management.
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Maintained highly confidential records in strict compliance with HIPAA, demonstrating meticulous attention to detail in data management.
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Delivered exceptional client service by managing inquiries, coordinating complex booking details, and facilitating internal communications.
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RECOLOGY McMinnville, OR
Customer Service Rep. 2019 – 2020
Delivered high-quality customer support via phone, managing client communications regarding billing and account inquiries.
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Resolved customer concerns through proactive problem-solving and accurate data entry within the company's client tracking system.
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Maintained precise billing records and account reconciliation to support high-level account management and fiscal accuracy.
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Contributed to overall client experience by ensuring professional follow-up and timely resolution of service- related issues.
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MADISON REGIONAL HEALTH SYSTEM SD
Insurance Specialist 2016 – 2018
Maintained and updated sensitive medical records with high precision to support seamless reimbursement and travel-related insurance claims.
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Oversee patient intake and insurance verification, ensuring accurate record maintenance for clinic and emergency room workflows.
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Resolved complex claim issues by coordinating between clinical teams and insurance providers to streamline reimbursement processes.
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Contributed to administrative efficiency by preparing appeals and generating aging reports for account management tracking.
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RIGGIN FLIGHT SERVICE SD
Administrative Assistant 2015 – 2016
Coordinated flight training sessions and travel-related scheduling with a high degree of accuracy and professionalism for diverse clients.
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Managed daily office operations and travel logistics correspondence, supporting instructors and flight training students.
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Maintained operational documentation and recordkeeping systems to ensure compliance with aviation safety guidelines.
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• Organized administrative workflows to deliver a seamless experience for all flight service stakeholders. TAMARACK PROPERTY MANAGEMENT MT
Assistant Manager 2003 – 2006
Oversee resident communication and application documentation for HUD-regulated housing, ensuring high- quality record maintenance.
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Maintained adherence to federal Fair Housing regulations through precise verification of applicant eligibility and background checks.
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Coordinated property management operations, facilitating smooth communication between residents and management teams.
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Processed complex documentation for Section 42 and Section 8 housing, delivering accurate reporting to federal agencies.
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EQUITABLE TITLE Orlando, FL
Assistant Manager 1999 – 2003
Managed escrow files and title documentation, coordinating details between buyers, sellers, and lenders for seamless transaction closings.
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Maintained extreme confidentiality and accuracy in high-stakes real estate record maintenance and legal documentation.
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• Served as a central liaison to facilitate communications and resolve scheduling conflicts across multiple parties.
• Delivered professional administrative support including calendar management and official correspondence. ESSENTIALS SALON & SPA Orlando, FL
Indep. Contractor 1997 – 2003
Managed client scheduling and service records while overseeing all independent business operations for high- volume customer service.
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Developed strategies for client retention and account management, driving increased profitability and repeat business.
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Delivered high-quality customer experiences in a fast-paced environment, maintaining strong stakeholder relationships.
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• Maintained efficient workflow and precise inventory logistics to ensure smooth daily service operations. GROVE ISLE TENNIS CLUB & RESORT Miami, FL
Office Manager 1992 – 1997
Oversaw daily resort office operations, including revenue reporting and customer record maintenance for club members.
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• Coordinated seasonal camp logistics and event planning, managing all booking details and program scheduling.
• Delivered exceptional hospitality-focused customer service to ensure a professional client experience for guests. Maintained financial and administrative records with a focus on process improvement and operational efficiency.
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AMAVENCA Venezuela
Assistant Mgr., Marketing Dept. 1989 – 1991
Contributed to marketing strategies and product launches, supporting business growth through data-driven research.
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Managed promotional campaigns and sales projections, overseeing advertising budgets and performance analysis.
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• Collaborated with cross-functional teams to deliver marketing initiatives and strategic planning goals.
• Maintained comprehensive market research data to identify new growth opportunities and competitive trends. EDUCATION
CULTCA Venezuela
Bachelor of Business Administration in Marketing
LANE COUNTY COMMUNITY COLLEGE Eugene, OR
English – ESOL
MIAMI DADE COMMUNITY COLLEGE Miami, FL
English – ESOL
ADDITIONAL SKILLS
Client Experience & Communication: Client Communications, Customer Service, Account Management, Stakeholder Relations, Bilingual: Spanish & English Operations & Scheduling: Travel Planning, Booking Management, Travel Operations, Complex Calendar Management, Scheduling, Event & Meeting Planning
Administrative & Digital Tools: Record Maintenance, Digital Tools, Microsoft Office (Word, Excel, PowerPoint, Teams), Process Improvement, Confidential Information Handling Professional Excellence: Problem Solving, Prioritization, Team Coordination & Onboarding, Executive Support CERTIFICATIONS
• Pediatric First Aid/CPR AED (2022)
• A.S.I.S.T. Suicide Intervention Skills Certificate (2016)
• Nail Technician License (1997)
LANGUAGES
• Spanish
• English
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