Debt Collection & Customer Service Specialist
Resume:
Sharel Bass
Sharel Bass
**** ****** ******* **, **** 35
Cheviot, Oh 45211
***********@*****.***
ㅡ
Skills
● Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
● Outlook, assigning and scheduling appointments,
working with spreadsheets, keeping up with records. ㅡ
Experience
Zwicker & Associates P.C. - Debt Collection Specialist April 2026 - August 2026, Hebron, KY
● Track and watch accounts receivable to spot late or missing payments
● Receiving calls from customers, looking up accounts and transfering to the right department
● Keeping up with records
● Working on assigned spreadsheets with list of
accounts to lookup and update account records
Fedex Office Print and Ship - Store Consultant
October 2021 - March 2026, Dayton, OH
● Demonstrates consultative behaviors in a retail
environment
● Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
● Ensures all customer problems are resolved quickly and to the satisfaction of the customer
● Takes complex customer orders using order systems and provides accurate pricing information
● Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
● Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
● Maintains a safe, clean and orderly retail Store Ross Dress for Less - Retail Associate/ Cash Office October 2019 - July 2021, Miamisburg, OH
● Ensuring customers have a positive shopping
experience
● Making eye contact, smile and greet all customers in a courteous and friendly manner
● Maintain a clean work area at all time
● Performed cash, checks and payout money after
verifying that signatures are correct
● Received checks and cash for deposit, verified
amounts, and checked accuracy of deposit slips
● Balanced currency, coin and checks in cash drawers at end of shift, and calculated daily transactions
● Examined checks for endorsements
● Counted currency, coins, and checks received, by hand or using the currency - counting machine to
prepare them for deposit
Sinclair Community College - Student Ambassador
June 2018 - May 2019, Dayton, OH
● Greet and respond to students and other faculty, staff, students, visitors who require assistance
● Assist students with various tasks
● Assist the office with educational events designed to reach students
● Answer the front desk phones
● With direction from Sinclair staff, maintain orderly student files; maintain and update confidential files
● Provide strong customer service as demonstrated
through a positive attitude
● Assist with preparation of materials for SInclair programs
● Provide administrative support for the SInclair staff ㅡ
Education
Sinclair Community College - Business Management
August 2016 - May 2019, Dayton, OH
Associate of Applied Science: Business Management
Certificates: Supervisory Skills, Business Management
Contact this candidate