Executive

Jennifer E. McNeil, D.Min. (Candidate), MTS

*********@*****.*** • LinkedIn • 650-***-**** • Saint Cloud, FL 34771

Strategy, Growth & Operations Executive

Financial Services Business Development Operational Excellence Risk & Governance

Strategic operations, risk, governance, and business strategy executive with 20+ years of experience across mortgage lending, real estate, underwriting, compliance, and business operations.

Proven ability to manage complex and high-risk credit decisions and balance revenue objectives with investor, agency, and regulatory requirements. Skilled in strengthening operational performance, improving processes and service levels, and translating complex business and technical requirements into practical standards.

Areas of Expertise

Business Strategy & Planning Mortgage Operations Enterprise Risk Management Credit & Underwriting Regulatory Compliance Operational Excellence Executive Stakeholder Management Change & Transformation Policy & Standards Team Training & Leadership

Accomplishments

●Consistently exceeded production targets by 20% through disciplined sales and operational leadership.

●Sustained a 4.9/5 customer satisfaction rating through high-quality service and client-focused execution.

●Cut operational turnaround times by 20 days through targeted process improvements and workflow optimization.

●Supported operational and financial oversight for lending operations exceeding $1B in annual volume.

●Earned President’s Club recognition and Fastest Turn Time awards for outstanding production/operational performance.

●Led teams of 18 professionals across underwriting and mortgage operations, driving performance/service delivery.

●Oversaw underwriting pipelines for 60+ concurrent loans, sustaining operational control across high-volume workloads.

Career Experience

Realtor® LPT Realty, Central Florida 2024 – Present

Advise buyers and sellers through residential transactions from contract to closing, negotiating terms and protecting client interests. Develop listing marketing strategies, communicate transaction and contractual details, and build relationships with lenders, attorneys, title companies, contractors, vendors, and real estate professionals. Coordinate transaction activities, resolve issues, manage deadlines, and maintain accurate confidential documentation in accordance with regulatory requirements. Apply expertise in real estate, mortgage lending, underwriting, risk management, and compliance to navigate complex transactions and support sound client decisions.

●Recognized with the Influential Women Award 2026 for professional impact and leadership.

●Strengthened client satisfaction and retention through responsive guidance, clear communication, and consistent advocacy throughout transactions.

●Expanded team capability through coaching, mentoring, and practical guidance on complex transactions, risk, quality, and compliance.

Mortgage Loan Officer Nexa Mortgage 2024 – 2026

Led full mortgage lending lifecycle from client acquisition and financial qualification through loan structuring, underwriting, compliance, and closing. Evaluated credit, income, assets, liabilities, and borrower risk to determine eligibility and develop appropriate financing solutions. Advised borrowers on mortgage products and financing strategies, explained requirements, and provided clear guidance throughout lending process.

●Generated $3M in monthly loan volume, reflecting consistent production across complex mortgage transactions.

●Improved loan processing consistency by refining documentation, communication, milestone tracking, and issue-resolution practices.

●Maintained high standards of accuracy, confidentiality, and compliance across multiple concurrent loan files.

●Fostered relationships with borrowers, Realtors, builders, referral partners, processors, underwriters, appraisers, and other lending professionals to facilitate timely closings.

Senior Technical Writer Wells Fargo 2022 – 2024

Supported enterprise mortgage operations through business process analysis, requirements development, and policy and procedure documentation. Translated complex business and technical information into clear, accurate documentation by collaborating with subject-matter experts, technical teams, managers, and business stakeholders. Documented processes, requirements, policies, procedures, and technical information to support operational consistency and compliance. Coordinated documentation through information gathering, stakeholder review, revisions, and approvals.

●Reduced duplication, inconsistencies, and information gaps across multiple concurrent initiatives.

●Supported effective communication of complex business and technical requirements across technical and non-technical audiences.

Wholesale Underwriting Manager Lakeview Loan Servicing 2021 – 2022

Managed underwriting operations supporting high-volume, multimillion-dollar mortgage production, with accountability for team decision quality and adherence to investor, agency, regulatory, and company guidelines. Managed up to 15 underwriting professionals, overseeing decision quality, investor, agency, and regulatory compliance, productivity, service levels, and complex/high-risk credit decisions. Evaluated complex, exception, and high-risk files for fraud, misrepresentation, layered risk, credit weaknesses, and other underwriting concerns.

●Ensured timely loan decisions across high-volume production, maintaining strong credit/compliance standards.

●Cut avoidable processing delays via effective workflow management, escalation resolution, and process improvements.

●Recognized for underwriting expertise, leadership, problem-solving, and ability to manage complex loan scenarios while balancing risk, production, and service requirements.

Senior Underwriting Manager Sourcepoint 2020 – 2021

Provided senior-level oversight of complex and escalated mortgage scenarios, interpreting investor, agency, regulatory, and company requirements and addressing credit, fraud, misrepresentation, and layered-risk concerns. Coached underwriters on credit and risk analysis, income and asset evaluation, guideline interpretation, and sound lending decisions. Served as an escalation point across underwriting, sales, operations, processing, closing, quality control, and compliance to facilitate resolution of difficult credit and operational matters. Analyzed loan, production, quality, and workflow information to identify trends, recurring issues, and risk exposures, reporting findings to management.

●Directed team of approximately 18 underwriters, setting expectations for credit judgment, quality, productivity, and professional development.

●Strengthened risk management and compliance by identifying potential financial and regulatory exposure through rigorous credit-risk analysis and quality-control practices.

●Became a trusted resource for complex and escalated underwriting matters, providing practical solutions, while maintaining sound lending standards.

●Earned increased responsibility and leadership within the underwriting operation through trusted management of complex matters, escalations, and process and quality improvements.

Senior Home Mortgage Consultant Wells Fargo Home Mortgage 2003 – 2020

Originated residential mortgage loans and guided clients through complex financing solutions from initial consultation through closing. Managed active loan pipelines of up to 60 files, coordinating requirements, milestones, and stakeholders to maintain timely progression. Consulted with clients to understand financial objectives, assess financing options, explain lending requirements, and recommend appropriate solutions. Coordinated with internal lending teams and external partners to resolve transaction issues and maintain a high-quality client experience.

●Earned President’s Club recognition for outstanding production and performance.

●Received Fastest Turn Time awards for service excellence and efficient loan execution.

●Generated more than $36M in annual mortgage volume, showcasing sustained high-level production.

●Cultivated referral relationships with Realtors, builders, financial advisors, attorneys, and professional partners.

Education

Doctor of Ministry (Leadership), Doctoral Candidate

Liberty University (Expected 2027)

Master of Theological Studies (MTS) – Counseling

Gordon-Conwell Theological Seminary

Bachelor of Arts, Political Science

North Carolina A&T State University

Publications

Growth Zone – Bestselling Author

Technical Proficiencies

Microsoft 365 SharePoint CRM Platforms Confluence Jira Visio Mortgage/Lending Systems

Licenses & Certifications

NMLS #70595

Florida Real Estate License SL3607610

Lean Startup Certification

SAFE ACT Registered

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