Experienced Administrative Support Professional

Summary

Dedicated Administrative Professional with over 20 years of experience providing comprehensive clerical and administrative support. Proven ability in managing high-volume calls, processing documents, maintaining records and coordinating meetings. Expertise in data entry, office management, and fostering strong client relationships. Eager to leverage extensive organizational and reporting skills to support employer’s continuous growth and improvement in a remote clerical assistant role.

Work Experience

Administrative Support/Administrative Assistant, Wells Fargo Advisors, Beaumont, TX, 2021 – 2023

●Directed high volume of customer calls to the appropriate advisor or client associate.

●Reviewed and processed incoming correspondence, secured necessary approval signatures for auditing, and managed faxed and scanned documents.

●Facilitated electronic document submissions for FedEx shipping.

●Organized and maintained the daily check deposit retention folder.

●Coordinated branch meetings and fulfilled management’s logistical requests. Arranged lunch meetings with external annuity wholesalers and orchestrated the planning of special events.

●Managed the filing and electronic storage of business receipts.

Administrative Support Staff/Front Desk Admin/Receptionist, The HT Group Staffing, Beaumont, TX, 2017-2018

●Managed phone calls, gathered messages, and inputted data into spreadsheets, consistently delivering exceptional customer service.

●Coordinated meeting schedules, appointments, and conference room bookings across departments to optimize efficiency and resource utilization.

●Applied data entry expertise to enhance administrative and clerical and support functions.

●Served as the primary point of contact for staff, clients, and vendors, demonstrating excellent communication skills and customer-centric approach.

Senior Administrative Assistant/Front Desk Admin, UT MD Anderson Cancer Center, Houston, TX, 1998 – 2017

●Orchestrated department operations through exceptional office management, planning, and organizational skills.

●Facilitated purchasing processes, coordinated travel arrangements, processed reimbursements, and managed credit card reconciliations.

●Typed formal and informal correspondence, organized bi-annual Executive Advisory Panel Meetings, managed calendars, and submitted timesheets via Kronos Timekeeping System.

●Updated Curriculum Vitae documents, submitted manuscripts to academic journals, and managed extensive travel arrangements.

●Maintained departmental databases, oversaw organizational moves, and provided comprehensive logistic support for meetings.

●Managed license renewals and delivered high-level administrative support to faculty and advanced practice nurses. Initiated the credentialing process for new faculty members.

●Recorded minutes for executive meetings, performed online research, and acted as the trusted department buyer for supplies.

Education

Ultimate Medical Academy, Associate in Science Degree, Billing and

Coding, Clearwater, FL

Coursera, MedCerts, Medical Billing and Coding Essentials, Livonia, MI,

LearnFreight, Certificate of Completion, Atlanta, GA,

Coursera, HRCI Human Resource Associate Certification (in progress)

Skills

Medical Billing and Coding Administrative Support Call Handling Efficiency

Crisis Situations Cross-Functional Collaboration Customer Inquiry Resolution

Customer Relationship Management Data Entry Accuracy Document Processing

Inventory Control Insurance Verification Logistics Coordination

Office Supply Management Project Management Records and Database Maintenance

Report Management Research Skills Scheduling

Strategic Planning and Execution Stakeholder Engagement Training Management

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