Owner-Operator IT & Facilities Services
Resume:
Red Dragonfly
Present
OWNER / OPERATOR IT & FACILITIES SERVICES COMPANY
Founded and operated a full-service technology and facilities solutions business providing IT consulting, infrastructure support, website development, and facility maintenance services to commercial and residential clients throughout East Texas.
• Developed and maintained websites, digital marketing assets, and online business presences for a diverse portfolio of small and mid-sized businesses.
• Delivered IT consulting, network infrastructure deployment, computer support, and technology solutions tailored to client operational needs.
• Managed large-scale infrastructure repairs, technology upgrades, and systems modernization projects from planning through completion.
• Built and maintained long-term client relationships with organizations including Patterson CDJR, Patterson Hyundai, Patterson Volkswagen, Donalu Properties, Umzuzu Kitchen, Elite Collision, and Alpha Detail & Pressure Washing.
• Performed electrical installations and repairs, including lighting rewiring, LED conversion projects, and electrical system troubleshooting.
• Diagnosed and repaired industrial and commercial equipment, including oil pump systems and related mechanical components.
• Provided residential and commercial carpentry, plumbing, and general facility maintenance services.
• Coordinated multiple concurrent projects across technology, facilities, and maintenance disciplines while maintaining high standards of workmanship and customer satisfaction.
• Managed business operations including client acquisition, project estimation, scheduling, vendor coordination, procurement, invoicing, and customer service.
• Established a reputation for delivering cost-effective solutions, responsive service, and dependable project execution across multiple industries. KEY AREAS OF EXPERTISE
• IT Consulting & Technical Support
Michael Coyne
142 Balmorea DR Bullard TX 75757 Cell 903-***-**** ******@*****.***
• Website Design & Development
• Network Infrastructure
• Electrical Repair & LED Conversions
• Industrial Equipment Repair
• Facility Maintenance & Operations
• Carpentry & General Construction
• Plumbing Repair & Installation
• Project Management
• Vendor & Client Relations
• Business Development
• Operations Management
Lowes 8/2025-11/2025
As the Plumbing Department Manager, I oversaw both plumbing and electrical operations as
needed, while also providing assistance with appliances on occasion. My responsibilities
included conducting bay audits and packdowns to ensure optimal stock levels. I managed a
team of two plumbing employees and, when necessary, three electrical employees. Additionally, I was accountable for performing audits and safety inspections within the department.
Patterson Motors (formerly Autonation and Allen Samuels Auto Group)
11/2009 - 12/2022
** Director of Facilities & Operations with extensive experience managing multi-site facilities, infrastructure, fleet assets, industrial equipment, and technical systems. Proven leader with a hands-on background spanning mechanical trades, facility maintenance, construction, electrical systems, and IT infrastructure. Skilled in overseeing the complete lifecycle of property and asset management, including hydraulic and pneumatic systems, electrical retrofits, commercial maintenance, network administration, and emergency operations. Recognized for reducing operating costs by performing critical maintenance and technical services in-house while maintaining high standards of safety, reliability, and operational efficiency. Trusted 24/7 emergency response leader supporting multiple corporate locations and ensuring continuous business operations.
CORE COMPETENCIES
Facility Infrastructure & Building Maintenance
• Commercial Plumbing
• Carpentry & Structural Repairs
• Asphalt Maintenance & Repair
• Interior & Exterior Painting
• Preventative Maintenance Programs
• Building Systems Troubleshooting
• Facility Inspections & Compliance
Industrial Systems & Fleet Management
• Pneumatic System Installation & Repair
• Hydraulic System Layout & Maintenance
• Industrial Equipment Refurbishment
• Mechanical Diagnostics & Repair
• Fleet Maintenance Coordination
• Asset Lifecycle Management
• Equipment Reliability Programs
Operations & Technical Systems
• Multi-Site Facility Operations
• Vendor & Contractor Management
• Budget & Cost Control
• Emergency Response Coordination
• Project Planning & Execution
• Process Improvement Initiatives
IT Infrastructure & Technology
• Network Infrastructure Administration
• VoIP Systems Management
• Wired & Wireless Network Deployment
• Computer Hardware Configuration
• Technical Support & Troubleshooting
• Systems Integration
• Website & Digital Operations Support Optimization* Emergency Response & Logistics Crown Motor Company / Tyler
Mitsubishi 12/2006 - 04/2008
E-Commerce & IT Coordinator / Vehicle Sales Specialist Managed online vehicle sales operations, building strong customer relationships and scheduling appointments to drive sales opportunities. Guided customers through the vehicle selection process, coordinated financing options, and negotiated sales terms to deliver a seamless purchasing experience. Maintained and managed online vehicle inventory, ensuring accurate pricing, descriptions, and current vehicle images sourced from external vendors. Individually priced vehicle listings and performed bi-weekly inventory audits, updating listings and promptly removing sold units to maintain accuracy. Configured and maintained network-connected computers using static IP addressing, including manual setup of IP, DNS, and gateway settings. Installed and supported wired and wireless networking equipment, including routers, access points, and network printers.
Maintained website content and ensured accurate online representation of dealership inventory and services.
Provided technical support to multiple departments, including Sales, Parts and Service, Finance, and Administration, resolving hardware, software, and network-related issues. Assisted in maintaining operational efficiency through troubleshooting, system configuration, and cross-department technology support. Demonstrated strong communication, customer service, negotiation, and problem- solving skills in a fast-paced dealership environment. PROFESSIONAL REFERENCES
Kirk Wallace
General Manager / Owner – Patterson Motors
Phone: 903-***-****
Email: ****@**************.***
Relationship: Professional
Travis Potter
General Manager / Owner – Patterson Motors
Phone: 903-***-****
Email: ******@***********.***
Relationship: Professional
Carla Guthrie
Office Manager – Patterson Motors
Phone: 903-***-****
Email: *****@**************.***
Relationship: Professional
Jarrett Stephenson
Owner – JLS Electrical Enterprises
Phone: 903-***-****
Email: ************@*****.***
Relationship: Professional
Debbie Coyne
Office Manager – Camping World
Phone: 903-***-****
Email: *******@*****.***
Relationship: Personal
Jeff Botelho
General Manager – JCPenney
Phone: 818-***-****
Email: **********@*****.***
Relationship: Personal
Tammy Hubbard
Homemaker
Phone: 661-***-****
Email: ***************@*********.***
Relationship: Personal
**Skills**
- SALES (29 YEARS)
- Plumbing / Irrigation: Intermediate (4+ years)
- HTML: Beginner (Currently used for 7 years)
- Networking (Ubuntu/Linux): Intermediate (Currently used for 7 years)
- Office: Expert (Currently used for 10 years)
- Electrical: Beginner (Currently used for 2 years)
- Carpentry: Intermediate (Currently used for 11 years)
- Windows Vista/7/10/11: Expert (Currently used for 7 years)
- Wireless Networking: Expert (Currently used for 5 years)
- General Maintenance: Intermediate (Currently used for 6 years)
**Duties performed over the years in IT**
- Running cable
- Terminating phone and Ethernet jacks
- Terminating patch panels
- Networking printers
- Microsoft Office and Outlook setup (2003-2016)
- PC repair (e.g., replacing hard drives, cooling fans, graphics cards, reimaging, etc.)
- Security camera installation and setup
- VoIP setup
- Toning out cables
- Rack recalling
- Small amount of analog phone work
- Scanner setup and configuration (scanning to server)
- Server file sharing for multiple users
- Wireless networking (e.g., EnGenius repeater/extender)
- Sonos sound systems
- Overhead paging systems
- Administrator for multiple websites and social media
- Administrator for DCJR VW and Hyundai dealer-based software
- Administrator for Collision Center and Service department dealer software and APs Michael Coyne
142 Balmorea DR Bullard TX 75757 Cell 903-***-**** ******@*****.***
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