Experienced DOT-Compliant Coach Operator

Luis F Rodriguez

San Jacinto, CA +1-951-***-**** *********@*****.***

Professional summary

Versatile professional with 35 years of experience as a Coach Operator, transporting thousands of passengers annually and ensuring 100% DOT compliance. Demonstrated expertise in customer service, property management for an 18-unit complex, and private investigations. Proven ability to resolve challenging situations, enhance operational efficiency, and maintain safety through effective communication and teamwork. Willing to relocate to: Temecula, CA - Redlands, CA - Hemet, CA Work experience

Professional Coach Operator

LA Z Transportation Irvine, CA

March 2026 to Present

Transport on a 29 feet Gillic Bus ( Irvine Connect ) passengers, students n ADA including wheelchair around the city of Irvine CA. to their destination..

Professional Coach Operator

LA Z Transportation Irvine, CA

March 2026 to Present

• Transported passengers, including seniors, ADA wheelchair users, and students, to destinations such as the Irvine Train Station, ensuring safety and reliability as a 35-year professional driver with Class B and Passenger Endorsement. Professional Coach Operator

Riverside Transit Agency Riverside, CA

January 1999 to July 2017

• Increased customer satisfaction by providing timely and efficient transportation services to passengers, resulting in positive feedback and repeat ridership.

• Ensured 100% compliance with Department of Transportation guidelines by regularly updating knowledge of federal regulations, maintaining operational safety and legal standards.

• Strengthened relationships between drivers, dispatchers, and management staff by fostering open communication channels, enhancing operational efficiency and teamwork.

• Delivered excellent customer service by engaging passengers in friendly conversation while maintaining professionalism, contributing to a welcoming and safe travel environment.

• Completed accurate fare collection by processing transactions securely and adhering to company guidelines, reducing errors and ensuring revenue integrity.

• Provided clear, concise directions to help passengers reach their destinations quickly and efficiently, improving overall route satisfaction.

• Managed challenging situations involving unruly passengers calmly and professionally, maintaining a safe environment for all on board and minimizing disruptions.

Property Manager

Denny & Jane Shewchuk Investments Corp. Hemet, CA February 1994 to January 1999

• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards to maintain high property standards.

• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner, resulting in improved tenant retention.

• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

• Resolved tenant complaints promptly and appropriately by coordinating with repairmen and support services, ensuring positive tenant relations.

• Developed an effective tenant retention program, promoting a sense of community and reducing turnover rates over time.

• Streamlined rent collection process, improving on-time payments from tenants and reducing delinquencies.

• Completed final move-out walk-throughs with tenants to identify required repairs, ensuring smooth transitions and property readiness.

Level 1 Reserve Police Officer

Riverside City College/ Sheriff Academy Riverside, CA January 1995 to June 1995

• Provided customer service, directions, scheduling, and fare information to passengers, ensuring accessibility for wheelchair users on all RTA buses and promoting inclusivity.

• Managed rental agreements, collected monthly rent including Section 8 regulations, and preserved safety and security for an 18-unit apartment complex, ensuring compliance and tenant satisfaction.

• Assisted with minor repairs and maintained building security for renters day and night, contributing to a safe and well- maintained living environment.

Private Investigator

RJN Investigations Riverside, CA

April 1988 to February 1994

• Set up both auditory and visual monitoring and recording devices to gather critical evidence for investigations, enhancing case outcomes.

• Conducted mobile and stationary surveillance on subjects, ensuring thorough documentation of investigative findings and supporting legal proceedings.

• Operated in full compliance with State laws covering interactions, records searches, and allowable surveillance techniques, maintaining ethical standards.

• Delivered expert testimony in court proceedings, contributing to successful outcomes for clients in legal disputes by presenting clear evidence.

• Maintained operational safety and timely reporting by staying in open communication with supervisors, supporting efficient case management.

• Strengthened relationships with local law enforcement agencies through collaboration on high-profile cases, resulting in mutually beneficial outcomes.

• Mitigated risks for clients by promptly identifying potential threats or fraudulent activities during investigations, protecting client interests.

Private Investigator

Williams Investigations Riverside, CA

July 1985 to January 1986

• Conducted mobile and stationary surveillance on subjects, ensuring comprehensive evidence collection for investigations and supporting client objectives.

• Operated in full compliance with State laws covering interactions, records searches, and allowable surveillance techniques, maintaining legal and ethical standards.

• Delivered expert testimony in court proceedings, contributing to successful outcomes for clients in legal disputes by providing credible evidence.

• Maintained operational safety and timely reporting by staying in open communication with supervisors, ensuring efficient investigative processes.

• Set up both auditory and visual monitoring and recording devices to support investigative efforts, enhancing the quality of gathered evidence.

Security Supervisor

Westeck Security Services Corp. Canoga Park, CA

March 1985 to January 1986

• Patrolled and monitored premises in company vehicle, on bicycle, and by foot to ensure safety and security, reducing incidents and unauthorized access.

• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety, enhancing visitor experience.

• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds, ensuring rapid response to security concerns.

Education

High school diploma or GED

Hollywood High School Los Angeles, CA

Upper secondary education

RIVERSIDE City College/ Sherriff Academy Riverside, CA March 1995 to June 1995

Administration Of Criminal Justice (COLLEGE)

Riverside City College/Sheriff Academy

January 1995 to June 1995

Administration of Justice (Training program)

Mnt San Jacinto and Riverside City College via Sheriff Academy Riverside, CA March 1987 to April 1995

Administration of Justice (College)

Mt San Jacinto College San Jacinto, CA

June 1989 to June 1990

Certificate Level 1 Reserve thru Riverside College/Riverside Sheriff Academy..1995 Administration Of Justice (Mnt San Jacinto and Riverside City College) Hollywood H. School Hollywood, CA

January 1976 to June 1979

History, Science

Computer Applications (1 year)

Los Angeles City College Los Angeles, CA

June 1976 to February 1977

Skills

Account management Task prioritization Two-way radios for driver communication Oil change Automotive fluid replacement Customer communication Sales Tire service Safety regulations Mediation Vehicle exterior washing Delivery Driver Experience Van Driver Box Truck Hospitality Professionalism and punctuality Passenger assistance Computer literacy Tenant retention strategies Personal transportation assistance Behavior management First aid Driving Passenger pickup and drop-off Clean workspace maintenance Supervising experience Bus accident response procedures Traffic laws Property management Straight truck Driver log management Investigating compliance violations Patrolling Transporting special needs passengers Adhering to traffic regulations Record keeping Experience working with individuals with neurodevelopmental disorders Expert witness testimony Conflict management Customer engagement Customer inquiry handling GPS Management Records maintenance Minor mechanical vehicle repair Cargo securement protocols Basic vehicle troubleshooting Customer service management Load & unload Motor coach Regional lane Electric pallet jack Inventory management Property leasing Organizational skills Security threat response protocols Emergency procedures Attention to detail Incident Reporting Cleaning Passenger safety General freight transportation Working with people with developmental disabilities Responding to passenger inquiries Confidential information handling Bus fare collection Paratransit State and local commercial driving laws Passenger baggage assistance Resort Vehicle maintenance logs Route planning Vehicle maintenance Dedicated driving routes Law enforcement Driving in adverse weather conditions Windows Automotive belt replacements Visual inspections for vehicle diagnostics Warehouse experience Filing Developmental disability care assistance Regulatory compliance Dispatching Waste transport Serving clients Accident reporting Shuttle Driving CCTV Phone communication Articulated bus driving experience Truck loading and unloading Public transportation cleaning Navigation systems Experience working with individuals with developmental disabilities Unloading Hybrid bus driving experience ADA accessibility regulations Air brake Basic math Fair Housing regulations Pre-trip inspection protocols Mobility assistance Retail sales Mobile devices Ability to follow instructions Outdoor work HIPAA compliance Load securing safety procedures Intercity bus driving experience Traffic condition navigation Patient transport Data collection Adults with developmental disabilities Limousine Office experience Transportation safety regulations Safe work practices Surveillance investigations Personal driver experience Truck freight Administrative experience Move-out inspection procedures Route planning software Microsoft Excel Van driving Working with individuals with substance use disorders Intellectual disabilities support Trolley bus driving experience Bus driving - Bus driving experience (More than 20 years) HIPAA Ordering supplies Experience working with adults with disabilities Full-size bus driving experience Wheelchair mobility assistance Conflict resolution Decision making Guest relations Passenger loading and unloading procedures Automobile maintenance requirements Safety standard operating procedures Data Entry Security Fuel record maintenance Conducting guided tours Transportation documentation for distribution operations Truck driving Passenger vehicle Hours of Service (HOS) regulations Driver fatigue management VIP guest concierge services Bus fire evacuation procedures Materials handling Teamwork Performing regular vehicle safety checks Flatbed Vehicle parking operations Physical security - Physical security experience (More than 20 years) Surveillance Call center experience Patience and empathy Customer Service, Bus Van n truck driver.. Defensive driving Communication skills Logistics customer service Vehicle codes Private investigation - Private investigator experience (11–15 years) Safe environment creation Shuttle driver experience Vehicle maintenance regulations Microsoft Office State transportation regulations Safety protocol adherence Microsoft Word Time management Grocery store Mobile device support Automobile transportation Experience working with individuals with intellectual disabilities City transit bus driving experience Warehouse management system Customer service School experience Truck delivery (delivery method) Vehicle maintenance documentation Leadership Freight documentation management Mechanical belt maintenance Working with children Route driving Computer Skills Commercial driving Minibus driving experience Delivery record maintenance Maintaining an organized workspace Tour guiding Typing Route mapping technology Working with people with disabilities Chemical handling safety procedures Individual crisis management DOT (Department of Transportation) regulations Direct support GPS devices Negotiation Writing skills Automotive scheduled maintenance In-person customer service Bus incident reporting Service scheduling Post-trip inspection protocols Automotive repair Passenger safety regulations Greeting customers Computer operation On-board safety briefings Medical emergency response Map reading Drug and alcohol testing regulations Crowd interaction Vehicle cleanliness maintenance Traffic laws compliance Weather condition preparedness Automotive preventive maintenance inspections

Languages

Bilingual

English / Spanish/ 20% Portuguese n Italian - Fluent English

Certifications and licenses

Passenger Endorsement

I had my Class B n Passenger Endorsement since 1999, DMV Renew my Class B automatically every seven years, my Medical Every two Years

BLS Certification

CDL B

November 2024 to October 2029

CDL B

May 1986 to October 2028

V9071124 Class B/ M1/ Passengers Endorsement

June 1985 to October 2028

California Commercial Driver License Real ID..

Driver's License

May 1985 to October 2028

1=Class A/B Automatic only with Passengers Endorsement 2=M1 Motorcycle

DOT Physical Certification

January 2026 to January 2028

CDL C

CDL

Air Brake Endorsement

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