Certified Phlebotomy Technician & Reception Support

ANNA SHLYAK

Wheeling, IL ****** 224-***-**** **************@*****.***

SUMMARY

Certified Phlebotomy technician with completed phlebotomy training and national certification. Knowledgeable in venipuncture, capillary blood collection, patient identification, specimen handling, infection control, and laboratory safety procedures. Compassionate, detail-oriented, and committed to provide excellent patient care while maintaining specimen accuracy and confidentiality. Seeking an entry-level Phlebotomy Technician position to utilize and contribute my clinical skills to a healthcare team. Skilled at managing administrative tasks, maintaining records, and supporting daily office operations.

CERTIFICATION

Certified Phlebotomy Technician (CPT)

National Healthcare Certification Organization (NHCO) Certification Date: September 22, 2026

Certification Number: N26106712

EXPERIENCE

NORTH SHORE MEDICAL ASSOCIATES LTD, Bannockburn, IL 2026- Present Front Receptionist

• Manage front desk operation, greet visitors, answer phone calls, and provide excellent customer service.

• Schedule appointments and daily records maintenance.

• Provide administrative support, organize documents, and preserve confidentiality. EUROCARE HEALTH CARE SERVICES, Northfield, IL 2023—2026 Homemaker/Care Giver/Companion

Personalized in-home care for seniors and veterans.

Comprehended support for daily living, medication management, mobility assistance, and emotional support.

Monitored health changes, communicated with doctors/ pharmacists, and organized medical information.

AMBIT ENERGY INC, Dallas, TX 2017 – 2022

Remote Senior Consultant

Promoted and provided competitive residential and commercial energy rate plans, emphasizing affordability, quality service, and customer loyalty rewards to drive client satisfaction and retention.

Provided verification and validation of personal information.

Performed outstanding customer support 24/7.

Used marketing materials, and company training to attract new customers, and support team growth. ILLINOIS HEALTHCARE CENTER, Buffalo Grove, IL 2013 – 2016 Administrative Assistant

Assisted senior management with multiple assignments and documentation preparation.

Managed customer calls, scheduled appointments, and organized daily records.

Provided exceptional customer service to all office visitors. DESTINATION MATERNITY INC at MACY’S DEPARTMENT STORE, Skokie, IL 2007 – 2012 Assistant Store Manager

Supervised staff, and managed daily store operation.

Maintained inventory and organized merchandise.

Provided customer service and supported sales goals. EDUCATION / SKILLS

Phlebotomy Technician Training Program, PHLEBOTOMY TRAINING SPECIALISTS Schaumburg, IL Graduation Date: July 2026

Master in Management of Healthcare Organizations European University Kiev, Ukraine Bachelor of Science in Economics of Enterprise, Poltava Cooperative Institute Poltava, Ukraine

Detail-oriented, quick learning, multitasking, exceptionally responsible, time – management proficiency, bilingual customer support, and problem resolution.

Windows, Microsoft Office, flawless data entry.

Contact this candidate