Patient Care Coordination and Client Support

ELISA BEHRENS

Bothell, WA 206-***-**** ************@*******.***

RELATIONSHIP BUILDING • FAMILY SUPPORT • PROJECT COORDINATION Professional Summary

Compassionate and relationship-focused professional with more than 25 years of experience building meaningful connections, coordinating complex projects, and creating exceptional client experiences. Skilled at managing multiple priorities, collaborating with diverse groups, and guiding individuals through important life events with empathy, professionalism, and attention to detail. Recognized for strong communication, creative problem-solving, and a genuine passion for helping others. Dedicated to creating positive, memorable experiences that support and uplift children, families, and communities.

Core Strengths

Relationship Building • Family & Client Support • Project Coordination • Community Engagement

• Volunteer Collaboration • Event Planning • Stakeholder Communication • Problem Solving • Team Leadership • Vendor Coordination • Customer Experience • Conflict Resolution • Budget Oversight • Administrative Organization

Great Floors

Design & Project Consultant 2022-Present

• Build trusted relationships with homeowners, contractors, builders, and business partners.

• Guide clients through complex projects while ensuring a positive and supportive experience.

• Coordinate schedules, communications, materials, and project implementation across multiple stakeholders.

• Manage multiple priorities simultaneously while maintaining a high level of service and attention to detail.

• Resolve challenges creatively and proactively to ensure successful outcomes. Lambert Stoneworks

Project Manager 2018-2022

• Managed residential and commercial projects from planning through completion.

• Served as primary point of contact for clients, vendors, and project teams.

• Coordinated schedules, budgets, resources, and communication among stakeholders.

• Built long-lasting client relationships through responsiveness and personalized service.

• Developed solutions to challenges while maintaining timelines and client satisfaction. Ivy Stone

Account Executive 2013-2018

• Managed more than 150 client accounts and established long-term customer relationships.

• Collaborated with clients to identify needs and deliver customized solutions.

• Coordinated communication between customers, vendors, designers, and contractors.

• Consistently recognized for exceptional customer service, follow-through, and relationship management.

• Supported business growth through trust-based partnerships and client referrals. Design by Elisa

Interior Design Consultant & Owner 2008-2013

• Guided clients through significant home projects with empathy, creativity, and personalized attention.

• Coordinated vendors, contractors, schedules, budgets, and project logistics.

• Built a successful referral-based business through exceptional service and client care.

• Created meaningful, positive experiences that fostered long-term relationships.

• Managed all aspects of business operations, planning, and customer support. Western Tile & Marble

Operations & Sales Manager 1995-2008

• Directed daily operations while ensuring exceptional client service and customer experiences.

• Supervised, trained, and mentored a team of 15+ employees.

• Built strong relationships with customers, vendors, contractors, and community partners.

• Coordinated project schedules, inventory, purchasing, and operational activities.

• Managed multiple priorities in a fast-paced environment while maintaining quality standards.

• Resolved customer concerns through effective communication, empathy, and problem- solving.

Education

Bachelor of Arts in Business Administration

University of Washington

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