Customer Support & CRM Technical Specialist

Tyler Hansen

**************@*****.*** Portland, Oregon

PROFESSIONAL SUMMARY

Adept in leveraging comprehensive CRM software skills and unparalleled customer service expertise, honed at companies like Greater Giving. Excelled in enhancing service levels through effective problem-solving and technical support, significantly boosting client satisfaction. Demonstrates exceptional computer literacy and interpersonal communication, ensuring high-quality client interactions.

SKILLS

EXPERIENCE

CiES Inc

CiES Inc, Feb 2026 - Present

•Provide technical phone support to aviation installers to troubleshoot fuel sending issues, installation guides, diagnosing issue, and recalibrating fuel quantity instrumentation

•Conduct all returns, diagnosing, and warranty policy discussions with clients

•Handle sales calls, input sales, data entry into CRM system

•Assisted in projects related to CRM, Aviation shows, and sales

•Provide assistance throughout the business to improve flow and assist engineer in gathering data for projects

Bonding Technician, Bend

Epic Aircraft, June 2025 – Feb 2026

•Assemble wing of the aircraft according to engineer specifications.

•Bond ribs, backing plates, closeouts, and passthroughs.

•Install Fuel pumps, wire harness, pulley systems, tanks seal.

CLIENT SERVICES REPRESENTATIVE, Portland

Greater Giving, January 2023- February 2025

•Monitored call volumes and responded accordingly in order to meet service level agreements.

•Provided exceptional customer service to clients, resolving inquiries promptly and accurately.

•Responded to complaints and resolved issues while providing high-quality customer service.

CLIENT SERVICES COORDINATOR, US

Edmentum, May 2022-September 2022

•Maintained accurate records of all client interactions using CRM systems like Zendesk or Freshdesk.

•Created detailed reports on client services activities for senior management review.

•Advised customers on product features and functionality based on their individual needs resulting in increased sales conversions.

FIELD SERVICE SPECIALIST, Oregon

MTI - Mobile Technologies Inc., January 2021-April 2022

•Employed advanced problem-solving techniques when dealing with challenging situations.

•Utilized strong communication skills to effectively interact with customers and vendors.

•Provided technical support for mechanical and electrical systems, including troubleshooting and repairs.

•Conducted detailed inspections upon completion of each job assignment.

INFORMATION TECHNOLOGY SPECIALIST, Klamath Falls, US

ITS Oregon Tech, February 2020-November 2020

•Trained staff members on the use of new hardware or software technologies.

•Collaborated with other departments to develop effective strategies for leveraging technology investments.

•Maintained inventory of IT equipment including computers, printers and phones.

•Provided technical support to end-users on software applications and network infrastructure.

TIRE TECHNICIAN, Brooks, Oregon

Mays Trucking Company, January 2018-September 2019

•Balanced wheels, checked for correct fit, and rotated tires to maximize tire safety.

•Displayed excellent communication skills when interacting with customers regarding their service needs.

•Operated specialized machines used for mounting and dismounting tires from rims efficiently.

•Ensured that all safety procedures were followed while working on vehicles in the shop.

•Performed tire repairs and replacements on a variety of vehicles, including cars, trucks, and trailers.

•Recognized defective tires and wheels to inform customers of repair or replacement options.

•Performed various tire repairs with plugs and plug and patch combos.

EDUCATION

BACHELOR'S DEGREE IN INFORMATION TECHNOLOGY

Oregon Institute of Technology, January 2014- 17 ( Completed through junior level)

WEBSITE, PORTFOLIO AND PROFILES

www.linkedin.com/in/tylerhansen-784279122

COMMUNITY SERVICE

VOLUNTEER, Gervaus, Oregon

Knights of Colombus, January 2014-September 2016

•Organized and assisted with events, activities and programs to drive outreach initiatives.

•Grew ability to work independently while completing assigned tasks without direct supervision.

•Developed strong communication skills while providing customer service to visitors at volunteer center.

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