Remote Client Support & Service Advisor

BARRY TARBET

** ******** ****, **** *****, FL ***64 · Phone 954-***-****

Email · *****@******.**

Skilled in independent remote support over 10 years Also Skilled in the maintenance and installation of Linux, Windows, databases, and mail server, PC Hardware and software and network connectivity in Windows, Linux, MacOS, Ios - Providing a high level of outstanding customer service from @home for many years. Ready to apply my experience in remote customer service, configuration issues, installation problems. security, testing, and maintenance services continually seeking ways to improve and document client service. EXPERIENCE

DEC 2022 – CVS CAREMARK MED D, PERSCRIPTIONS, BILLING, CVS CAREMARK SUPPORT REP, USING COMPASS, WORKDAY, CSR- LICENSE INSURED AGENT FOR THE STATE OF FL, ALSO REGISTERED WITH APPLICATION STATE(S): CA FL NV TX AND NY.

HELD 4 BUSINESS POSITIONS, COX COMPLETE CARE, EXPERIAN VERIFICATION ID, CVS PHARAMACY, ENTERPRISE TECH SUPPORT, USING ZOOM, CITRIX NETSCALER, COMPASS, SUPPORTING DEVOTED, ATENA, BLUECROSS, MANY MEDICARE CARRIERS, ASSIST MEMBERS WITH MEDICATION PRESCRIPTION ISSUES. REFILLS, COMPAINTS, SHIPMENTS. ASSISTED ST MARY’S HOSPITAL INSTALLATION SURGERY SCHEDULER. JAN 2018 – DEC 2022 - SUPPORT.COM – PERSONAL TECH SUPPORT – COX, COMCAST, VERIFY AND ASSIST MEMBERS, EMAIL, NETWORK CONNECTIVITY, ALL DEVICES, AND SOFTWARE INSTALLATIONS PROBLEMS NETWORK CONNECTION PROBLEMS, HW AND SW ERROR, EMAILS ISSUES, MS OFFICE/CONNECTION, ALL PRINTERS, TROUBLESHOOT AND SOLVE CX TECHNOLOGY PROBLEMS INCLUDING FIXING ID CORRUPTION, REMOVAL OF MALWARE AND VIRUS.

MAY 2017 – JUL 2017 - TELTECH - RODAN & FIELDS PROJECT – EMAIL @HOME SUPPORT – PROJECT END MAR 2017 – APR 2017 - TELTECH - INTUIT @HOME PHONE SUPPORT - - PROJECT END JOB TITLE, SYSTEMS/TECH SUPPORT @ HOME – SELF EMPLOYED NOV 2000 – JAN 2017

• Managed daily admin server functions including reviewing system and client logs for any security concerns, software upgrades, disk management, backups. DNS and mail servers.

• Identified and implemented prompt solutions to root causes all technical error (servers, programs, etc)

• Assisted end-user in the resolution of their websites, emails, and coding. (html, php, perl, etc.)

• Administer servers and troubleshoot any problems arising with the databases - mysql, mssql, msaccess. Support was Daily Phone calls,, email and live chat support with remote access - Resolving customers emails, programming, internet connection – 3rd party programs and including internet access and HW problems. Title, Personal Technology Expert

• Provides technology support for home electronics includes basic device or system setup, enablement, configuration, device to device connectivity, synchronization, subsequent on-demand troubleshooting, and customer education. Supported devices include the following.

• PC, laptops, and Macs

• Smartphones and tablets for Android, iOS, and Chromebooks

• Televisions, gaming systems, and other home entertainment devices 2

• Wearables and IoT devices

• Smart home hubs and their branded devices

• Smart Appliances

• Other WiFi connected devices

SKILLS

• Systems: Windows 7/8.x/10/11, Apple, VmWare. Mac

• Windows, Linux Servers, SQL, Mail servers.

• Network protocols: TCP/IP, DNS, DHCP

• Operating Systems: Win 2000-20nn, Linux 5-7x, Mac.10x

,IOS 16.1.1

• Languages: HTML, PHP, SQL, Apache, Cold Fusion, Perl, ASP

EDUCATION

EDUCATION: QUEENS COLLEGE,

BAYSIDE – ENGINEERING 2 YRS

PSI – PROGRAMMING SYSTEMS

• Ability to work in highly stressed environment.

• Quick learner with passion to update knowledge.

• Ability to switch between tasks and complete all tasks.

•

NUMERIOUS CERTIFICATIONS THROUGHT

OUT CAREER:

LINUX SYSTEM ADMIN

CCNA CERTIFICATION – BOOTCAMP

SUPERVISOR SUCCESS

NOVELL CERTIFIED SYSTEMS

MICROSOFT CERTIFIED PROFESSIONAL

PROGRAMMING: HTML, PHP, LITE ASP AND COLD

FUSION, LINUX/WINDOWS CMD SCRIPTS.

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