Assistant Restaurant Manager
Resume:
JORDAN CONAWAY
RESTAURANT MANAGEMENT
********@*****.***
PROFESSIONAL SUMMARY
Restaurant and food and beverage management professional with more than 15 years of customer service experience, including over 6 years in restaurant management. Experienced in overseeing approximately 45 employees, restaurant and bar operations, recruiting, training, guest relations, inventory, and cost control. Hands-on leader skilled in coordinating service, developing teams, maintaining high operating standards, and supporting financial goals.
CORE COMPETENCIES
Restaurant and Bar Operations • Food and Beverage Management • Staff Supervision • Recruiting and Interviewing • Training and Coaching • Guest Relations and Service Recovery • Labor Planning • Scheduling • Inventory and Purchasing • Cost Control • Budget and Forecast Support • Food Safety and Sanitation • Cross-Department Collaboration
PROFESSIONAL EXPERIENCE
Assistant Restaurant Manager August 2022 – October 2026 Plateia, Luskin Hotel & Conference Center/ UCLA Westwood, CA
• Help lead daily restaurant and bar operations while supervising approximately 45 employees in a high- volume hospitality environment.
• Lead from the floor during opening, service, and closing, adjusting staffing and workflow to support efficient service and a strong guest experience.
• Maintain high standards for food and beverage quality, hospitality, cleanliness, and food safety, ensuring consistent execution of restaurant and University standards.
• Partner with management to oversee inventory, ordering, food cost, and waste reduction, identifying opportunities to control cost of goods sold (COGS) and improve operational performance.
• Support profit and loss (P&L) performance by reviewing sales, labor, and COGS trends to forecast staffing and purchasing needs and help meet profitability goals.
• Assist with recruiting, interviewing, onboarding, training, and developing food and beverage team members in accordance with University policies and procedures.
• Delegate responsibilities, monitor performance, and provide constructive feedback to strengthen accountability, teamwork, and professional standards.
• Resolve guest concerns and special requests promptly and professionally, providing attentive service to a diverse guest population, including high-profile clientele. ADDITIONAL EXPERIENCE
Front of House Manager October 2019 - August 2022
Tabu Shabu Thousand Oaks, CA
• Led daily front-of-house operations and supported back-of-house activities, coordinating staffing and service flow to deliver a consistent guest experience.
• Partnered with management to align daily operations, staffing, and guest-service priorities with sales goals and targeted operating budgets.
• Supervised employees, delegated assignments, and provided coaching and constructive feedback to strengthen team performance and accountability.
• Maintained restaurant standards for food quality, hospitality, cleanliness, and food safety through close coordination with kitchen and service teams.
• Led team meetings to communicate service expectations, operational changes, and daily priorities.
• Built positive guest relationships and resolved concerns promptly and professionally. Crew Member September 2016 - December 2019
Trader Joe's Agoura Hills, CA
• Managed and prepared routine inventory orders for a high-volume department, maintaining appropriate stock levels and minimizing shrink.
• Collaborated with team members to complete high-volume daily tasks, rapidly reprioritizing assignments as operational needs changed.
• Delivered friendly, efficient customer service and responded to customer questions and purchasing needs.
• Processed payments accurately, issued change, and maintained careful cash-handling practices.
• Applied strong organizational and communication skills to support accurate order fulfillment and coordination across departments.
Front End Manager September 2010 - August 2016
All Med Pharmacy Thousand Oaks, CA
• Planned, organized, and managed front-end operations to maintain efficient daily workflow and attentive customer service.
• Managed ordering for durable medical equipment and specialty items.
• Resolved customer inquiries and complaints promptly and professionally.
• Supported accurate cash register operations and efficient checkout service.
• Organized merchandise and created attractive displays while maintaining a welcoming shopping environment.
CERTIFICATIONS
Food Safety and Service Management Certificate
TIPS California Responsible Beverage Service Certification EDUCATION
Associate in Arts (A.A.) Moorpark College Moorpark, CA 2009 - 2011 Thousand Oaks High School Thousand Oaks, CA June 2008
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